Lumin App Issue

M

mark090852

New member
Joined
Oct 25, 2018
Messages
56
Location
Western CO
Hello. For the last couple of days, I have been unsuccessful in using my Lumin D2. The app crashes each time I try to open it and select Qobuz. This happens on both my Iphone X and also my Ipad. Both devices are fully updated. I've tried power cycling the Lumin and both devices and also the router with no success. I've also deleted the Lumin App from both devices and reinstalled it. No success that way either. Any suggestions would be appreciated. Thanks
 
Are both on iOS 12.2?

Please use Linn Kazoo app temporarily while we investigate this problem.

Alternatively, you may use Qobuz app on iPad then AirPlay to Lumin if you're not streaming HiRes.
 
Yes, both devices are running 12.2. I will look at the Linn app later today after work. That would be better for me than Airplay since I do like to stream hi res.
 
wklie said:
Are both on iOS 12.2?

Please use Linn Kazoo app temporarily while we investigate this problem.

Alternatively, you may use Qobuz app on iPad then AirPlay to Lumin if you're not streaming HiRes.
Click to expand...

I've installed the Linn Kazoo app on my iPad and the Lumin D2 has been working perfectly with this app. Thank you for the suggestion. I'm hoping that the problem with the Lumin app can be sorted out and I will check back here often. Thanks again, Peter.
 
Same here! I able to open Qobuz with Lumin app on my Lumin T1, but it keep crush every time when I try to open my Qobuz favorite list on both my Ipad, Ipad mini with IOS12.2, been trying for 2 days, and no luck the app just quit every time when I try to opening Qobuz playlist. NAS file playback seems no any issues.

PS:Linn Kazoo app seems works just fine with Qobuz, but I do wanna lumin app back asap. I seems cant live without lumin app now. Thanks!
 
Our preliminary analysis is that Qobuz changed something. We are working on the app to accommodate that.
 
wklie said:
Our preliminary analysis is that Qobuz changed something. We are working on the app to accommodate that.
Click to expand...

Thank you for keeping us informed. I appreciate the great response here when a problem is reported. I love my D2 and highly recommend it!
 
I wish more manufacturers would provide the same level of customer service that Peter does for LUMIN. His responsiveness is second to none.
 
We've been working over the weekend and have submitted Lumin app version 6.1.8 to App store on May 13. It typically takes a few days for the Apple approval process before the app will show up.
 
wklie said:
We've been working over the weekend and have submitted Lumin app version 6.1.8 to App store on May 13. It typically takes a few days for the Apple approval process before the app will show up.
Click to expand...

Hello, sorry, the update will be for android too or not? Thank you. Greetings.
 
Lumin app 6.1.8 has been approved by Apple app store already. It should show up soon. Please try it and let me know whether it solves the app crash when accessing Qobuz. We'll check the Android app and make corresponding change once the fix is confirmed on iOS.
 
wklie said:
Lumin app 6.1.8 has been approved by Apple app store already. It should show up soon. Please try it and let me know whether it solves the app crash when accessing Qobuz. We'll check the Android app and make corresponding change once the fix is confirmed on iOS.
Click to expand...

I have been using the updated app for the last couple of hours, and it has been totally stable for both my iPad and my iPhone X. No crashes at all and Qobuz loads perfectly. Well done Peter! Thanks
 
Just loaded an updated version of the Lumin app - 6.1.8. Release notes indicate bug fix for Qobuz. I don’t have the problem reported but, once again, the speed to correct issues is second to none. Well done Peter and the Lumin team!
 
Hi everyone!
I'm having a hard time using Tidal with the Lumin app.
Here's the problem: when I select a playlist in Tidal, the first track plays, then when it finishes, the next track won't play. I have to press the Play icon for it to start, then it's the same problem again.
I updated the app just yesterday, and it didn't change a thing. I find it is now slow.
I also swiped the app, opened it again, no difference.
The weird thing is that when I got my D2 2 weeks ago, everything was good, then last week it started acting up.

Thanks for the help!
 
Please power off all your network devices including Lumin and iPad. Power cycle the WiFi router and all network switches. Wait for 5 minutes then power up the Lumin, iPad and other network devices.
 
You must log in or register to reply here.
Back
Top