Roon, is it just me?

mep said:
First of all, I am running a Roon Nucleus+ and I have zero problems with the software or hardware. I also don’t want a “full fledged more powerful machine. The Nucleus+ was purpose built to run Roon on Linux software in a very small fanless enclosure. There is not an audio card or a video card built on the motherboard. I’m glad I’m not running a Windows based server that is running two gabillion apps in the background.
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I fully understand. You picked hardware that fully meets your needs.

In my case, I wanted to run HQP (including filters and DSP) and be able to upsample everything to DSD512. Nucleus can’t do that. I needed a computer with high computing capacity and a Windows PC was the only choice. By the way, I turned off programs/apps so that nothing that I don’t want is running in the background. So my windows machine is a dedicated music device (unless I want to make it a gaming machine with VR capabilities which it can be).
 
I thought it was just me. I am running Roon server software on an iMac Pro and the music will stop playing randomly. Sometime won’t even play, the bar will keep going from left to right and not okay the song.

iMac software is also very buggy sometimes cannot go back to playlist from track info.

Happens on different playback devices. Started after the last couple of updates.


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With spending more time at home this weekend due to Coronavirus, Roon is basically not working. What a bummer.
 
Jfboynton said:
Sure, I have a few different options.
CH Precision C1 DAC, Lumin S1 & Lumin M1.
All are Roon ready & my Nucleus+ fronts them all.
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How are you connecting the Roon Nucleus+ to your DACs?
 
Running an Intel NUC and haven’t had a problem with Roon on my LUMIN T2.


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John, try the Lumin software. Stable and sounds better IMO.


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Jfboynton said:
With spending more time at home this weekend due to Coronavirus, Roon is basically not working. What a bummer.
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Please restart your Roon Core machine and all Roon endpoints.

If that does not work, please power cycle everything, starting from the router.
 
eziggy said:
I thought it was just me. I am running Roon server software on an iMac Pro and the music will stop playing randomly. Sometime won’t even play, the bar will keep going from left to right and not okay the song.
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There are various open Mac issue reports in Roon forum. You may start a thread there for Roon support and hope it gets resolved, or you may purchase a new machine for Roon Core, e.g. NUC8i7BEH m.2 128GB SSD 8GB RAM in Akasa Plato X8 fanless case for running Roon ROCK.
 
Everything working well for me with an Intel NUC connected via ethernet to a Node 2. Had one drop out last week that a reboot of the NUC solved and nothing else since.
 
One thing / rule I standby and follow is to disable auto updates (in pretty much any application). Unless there is some glaring bug et al or must have functionality you don't need to be on the latest and greatest EVER. I have not had issues and am on the latest major rev but not the latest service pack of ROON.

On the server/core, go into options and disable the auto update for both the core and controllers, that should be default setting!! When a major rev is installed you have to remember to set that again right away.

When new revs (minor/service packs) come out (you'll get notified when you fire up ROON on your controller), just close the message/dialog and continue with you listening session. When I see a notification of a new rev, I'll go to the ROON site and read about the fixes/change log and see if it offers anything of significance. If I have been crashing / hang ups (rarely if ever does that happen) I would pursue an update. This way you can monitor and follow the rev in question to see what problems others are running into.

Again, most of the time the incremental updates don't "usually" offer anything that is critically needed (e.g. "fixed android stability"). Rule of thumb for me is to stay 2-3 sp's back of the latest and monitor the change log to see when its good to update. If everything is running and stable leave it alone unless there is a need to update. This isn't a ROON thing, it's all software on any platform. My $.02.
 
Jfboynton said:
Via ethernet cable.
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That’s how my setup is wired also. I had an electrician install a CAT 8 cable from the cable modem to my stereo room with a wall jack next to my digital gear rack. The wall jack connects to my Netgear router via a CAT 8 cable. Both my Nucleus+ and my PS Audio DSJ connect to the Netgear router via CAT cables. Roon has run without issues on this setup.

I was wondering if people who are having issues were the same people who were competing to have the most complex digital setups and the largest number of digital dingleberries in the signal path. Mike said Roon was having issues both at home and in his store with straightforward wiring so I don’t know why some people have no issues while others are having problems.
 
As a way of testing, those having issues might want to try connecting to the end points via Wi-Fi instead of Ethernet and see if the problems persist.
 
I have been using ROCK in an Intel i5 NUC. It has been rock steady for several months now. It ran smoothly on a NAS previously.

Optical ethernet to an etherRegen - copper an A side to the NUC, - copper from B side to streamer. I’m done until something better comes out (within reason of course, I refuse to spend silly $ on networking, I already spent too much ��)
 
Further to all these helpful messages about how Roon problems are probably the power supply, cables, or some other user-created issue, my faulty Nucleus Plus finally went back to Roon for a diagnosis. It took four months of wasted time and aggravation convincing Roon that it wasn't any of the former, or a software issue, and I believe I would still be fighting with them and stuck with a defective unit if Mike had not intervened on my behalf.

Thank you again, Mike, for being such an exemplar for other audio dealers.

Roon, at first, said they could not duplicate my issues. Typical. But, thank goodness they persevered and continued to test, because my unit did crash, as usual, and they found a defective chip on a board, which they say they will repair before returning the unit to me.

So if, like me, you don't want to waste months of time arguing with a software company over why they don't provide better support for their hardware, please buy anything other than a Nucleus or Nucleus Plus to run Roon. I still love the software, and I may even learn to enjoy the hardware, but I would never buy another piece of hardware from Roon.
 
My Nucleus+ died- it would not power up. After a few days of back and forth with Roon Support while I did their requested trouble shooting, they emailed me a return shipping label. After a 3 days at Roon, they shipped it back, with no charge, even though I was not the original purchaser. No problems since. I would rate Roon 10/10 for customer service.
 
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