Nord One Up Ncore NC500 amps, Class D ready for prime time .....

Class D amps need to be left powered on all the time for best performance so if you don't have a really obnoxious turn on noise from the tube preamp don't worry about it.
 
We support our clinent exceptionally well even answering support mails late at night and weekends. We take a intelligent and realistic aproach, we also like to be treated with civility and appreciate a hands on intelligent approach benefiting us and the customer.
Unfortunately we don't make $10-30K profit on an amp if we did I could fly out and fix it for them, we make around £500
We offer superb service in a way I would be like to be treated no red tape just a intelligent approach, as I'm sure a few of members can testify to.

I guess its this, answered mail in 6 minutes, Please call to discuss. Amp is over 2 years old and bought second hand.
We also have a service centre in US but it costs to have work done there.

I have a Model Nord One UP Ser. # 1113 7/16 )bought direct on Amazon I think) that just stopped working. Did basic troubleshooting. Checked fuse, changed power cable & receptacle. I opened the hood to see if any internal fuse that may have blown but didn't see any.. Please advise.....

Customer can not call UK?

Me
Does it power on at all?
1 or 2 channels down?
Does the switch go all the way in and stay in?
Checked the fuse in the IEC inlet?

Customer replies with details

ME My guess is both PSU's have failed.
2 PSU's shipped to US will be £280 which is cost.
Or you can find a repair shop, I can point them towards a possible capacitor failure.
If you leave them switch on for a couple of hours will they then power on?​

CUSTOMER
Don't you stand behind your product

Customers also need to take responsibility and assist in a speedy and beneficial outcome.
Drop me a mail in a more consolatory manner and lets see if we can get you back up and running.​

​


​
 
Let’s hope so! Knowing Colin, he would still help this guy if he’d show some respect. Civility still counts in the UK, unlike here.
 
Dont knock yourself 99.99% of US customers have been great to deal with and a real pleasure. I guess they all hang out at Audiogon!
 
Mikool35 said:
Colin, your kindness is to your credit.
Click to expand...
I sent this email 3 minutes ago to a customer who bought and organized a special, expensive and I guess one of his favourite bottle of wine Segla 2014. And a big thankyou really appreciated!
" I'm so lucky by the way 99.99% of customers, like you are a real pleasure to be associated with, I think if we organised a Nord weekend we would all have a really interesting, fun and fascinating weekend."
Any way enough of all this back slapping lets enjoy the HiFi.

And if Joinid is reading this, the gent who started this wonderfully friendly thread I blame you just bought a pair of JBL 4367's the worlds ugliest speakers. Your enthusiasm and expressive feedback was the catalyst for the purchase they arrive next week, I look forward to thanking you again.​
 
boggit said:

I sent this email 3 minutes ago to a customer who bought and organized a special, expensive and I guess one of his favourite bottle of wine Segla 2014. And a big thankyou really appreciated!
"I'm so lucky by the way 99.99% of customers, like you are a real pleasure to be associated with, I think if we organised a Nord weekend we would all have a really interesting, fun and fascinating weekend."
Any way enough of all this back slapping lets enjoy the HiFi.

And if Joinid is reading this, the gent who started this wonderfully friendly thread I blame you just bought a pair of JBL 4367's the worlds ugliest speakers. Your enthusiasm and expressive feedback was the catalyst for the purchase they arrive next week, I look forward to thanking you again.​
Click to expand...

Colin,

I don't want to be presumptuous, if you mean me :) , I appreciate the kind words.

This thread has the second highest view count of all, only behind "what are you listening to tonight ...". Thank you for your continued participation here and for your continued great customer support. Keep making great gear. You are making a lot of people happy!

BTW, Congratulations! The 4367 are insanely great speakers. If I did not have my Duo XD, I'd still have them and Studio2.
 
Last edited:
Wowee!! First let me just say that I suspect that no matter what the truth really is most will believe what you want to believe. Regardless I want to defend my post. So I contacted Nord and provided the serial # and my contact information. First and foremost I am the original/only owner. I bought both a stereo amp and a mono amp at the same time to power my L,R,C ht speakers. In my initial email I wrote “I think” I bought on Amazon. Just to explain I originally had been using the Job amps (which I did purchase on Amazon thanks again to Joe) but they just got too darn hot and I needed something that I could leave on all the time. That being said, the reason I provided serial #s was so that Nord could reference and determine warranty status and who the products were originally sold to. If Nord is justifying the poor service I was provided due to the belief that I am not the original owner then shame on them! I know from experience that most manufacturers assign names and build dates to the serial # for these exact reasons. Additionally, when I hear a manufacturer whining about how little profit they make on a product, and then use that as an excuse for poor service it indicates a few thingsto me. It indicates that the manufacturer acknowledges that poor service was provided. It indicates that the manufacturer is not a very honest. It indicates that the person is not a good business man. It indicates that the person is not very motivated and It indicates that the owner is not going to be around for the long term. Incidentally, I still have not gotten a response to the last email I sent, which was long before I decided to post and neither expect or even care to. I really expected to just be able to handle everything via email. Some may feel that it was generous for Nord to offer me the invitation to call instead but I wholeheartedly disagree. Perhaps since I provided my contact # if he called me then maybe different but either way it is for me much easier to do via email. After I established that I live in the USA and that I still would cater to his needs and phone him, since a contact number wasn’t provided I had to ask in the following email. What a great opportunity for him to shine though at this stage, perhaps offering to call me. No biggie. I wasn’t sure of the country code and the sequence of number I needed to dial in order to reach him so I had to google “call UK, Verizon, home, Fios.” After several tries (30 minutes of my time) I gave up and requested if we perhaps could just handle via email. To be continued shortly....
 
I don’t know what to say except that Colin is one of the nicest, most responsive guys I have ever dealt with in any field.

Is your amp out of warranty, or not?
 
You don’t need to say anything. Please just read my post(s) and weigh accordingly. He brushed me off for absolutely no reason other than his own incompetence and I don’t appreciate it. I was never rude to him, quite the opposite, and he treated the situation as if I didn’t matter which I am not used to.
 
Colin is no incompetent, and if your amp is out of warranty, you weren’t ill treated. It is industry custom here, and in the U.K., to offer parts or repairs for out of warranty goods at reasonable cost. I drive a very powerful AMG Mercedes, and it is out of warranty. It cost me a pretty penny, and guess what, they don’t kiss my arse, but they do charge me for repairs. Actually, I’m quite offended at your comments as though I’ve never met Colin, I feel he is a friend and I plan to look him up next time I drag my old body to the U.K. I’ll try to bite my tongue in the future....
 
Samoyed said:
Colin is no incompetent, and if your amp is out of warranty, you weren’t ill treated. It is industry custom here, and in the U.K., to offer parts or repairs for out of warranty goods at reasonable cost. I drive a very powerful AMG Mercedes, and it is out of warranty. It cost me a pretty penny, and guess what, they don’t kiss my arse, but they do charge me for repairs. Actually, I’m quite offended at your comments as though I’ve never met Colin, I feel he is a friend and I plan to look him up next time I drag my old body to the U.K. I’ll try to bite my tongue in the future....
Click to expand...

Look, I am not trying to make enemies. I get that you like him. I have bought my and my wife’s cars from the same dealership for the last 30 years. I would NEVER take my car to any other dealership for repair or tune upo. The same holds for my audio equipment. I have audio gear from France, Germany, Greece, UK, USA, Sweden, Japan, etc. I have shipped gear back to France several times, Switzrland, many times, Poland, three times, plus many others just to have the manufacturer do any required service or repairs. I have sent things overseas where the cost of repair was a grain of sand compared to the cost of shipping.
 
When you say you checked the fuse did you just look at it assume it was o.k. and put it back in or try another one? Visual inspection only is not always the answer as that sure seems like the problem as double power supply failure at the same time is highly unlikely.
 
You must log in or register to reply here.
Back
Top