Another Roon Heavy Handed Policy

If the Core is indeed crashing and replacing the hardware does not solve the problem you're experiencing, then I'll have to suspect the Roon library is corrupted, or one or more particular music file is crashing it. Please rebuild the music library from scratch - or perhaps just add Tidal / Qobuz music first without including your own files.

In case replaced hardware and rebuilt library does not solve the crash problem, or a music file is crashing Roon, I'm afraid you'll need to create a support thread in Roon forum, have Roon staff enable diagnostics for your account, then they can study the crash log.

We’ve rebuilt the Roon library several times. I think our next step is a more powerful computer. An i9 or something.


Sent from my iPhone using Tapatalk Pro
 
...Roon got into hardware to attract non-techie folks who were averse to dealing with computer audio and wanted a plug and play device. That is why Nucleus was born. If a person feels comfortable with computers, I still believe that dollar for dollar a PC (from a quality manufacturer) or a Mac is a better option, because you get a more powerful machine to run power hungry FIR filters and/or players like HQPlayer.

up until your post i never really thought of roon as a software + hardware package company as their main focus is clearly software ...but i guess they kind of are.
 
If the Core is indeed crashing and replacing the hardware does not solve the problem you're experiencing, then I'll have to suspect the Roon library is corrupted, or one or more particular music file is crashing it. Please rebuild the music library from scratch - or perhaps just add Tidal / Qobuz music first without including your own files.

In case replaced hardware and rebuilt library does not solve the crash problem, or a music file is crashing Roon, I'm afraid you'll need to create a support thread in Roon forum, have Roon staff enable diagnostics for your account, then they can study the crash log.

+1 to this thread of investigation.

It doesn't look like Core is crashing, since music was still playing and the Roon Client was still connected to something. Database corruption or local I/O (hard disk or network) problems are one possibility, and remote network problems is another (default network timeouts are often ~2 minutes which means you could see a spinner for 2 minutes if the developer doesn't do something special). There could also be a bug in something that other people aren't hitting for whatever reason, e.g. collation for presentation when using multiple local and/or streaming sources.

But a debug log would hopefully help Roon diagnose the problem.
 
+1 to this thread of investigation.

It doesn't look like Core is crashing, since music was still playing and the Roon Client was still connected to something. Database corruption or local I/O (hard disk or network) problems are one possibility, and remote network problems is another (default network timeouts are often ~2 minutes which means you could see a spinner for 2 minutes if the developer doesn't do something special). There could also be a bug in something that other people aren't hitting for whatever reason, e.g. collation for presentation when using multiple local and/or streaming sources.

But a debug log would hopefully help Roon diagnose the problem.

The exact same thing happens to me at home with Roon. Different network. Different everything. Single source for streaming.
 
Mike, have you tried having your active library consisting of only locally installed music files/folders? Just curious. The first thing that has to be done is to actually determine exact what is causing the problem... computer power (very unlikely), corrupt hard drive, corrupt or out of date OS, drivers, network, cables, etc.

As I have stated, I only run local files and really have never experienced any issues. My old computer never experienced any issues either until the CPU crapped out. this is why I say I doubt it is not having a powerful enough computer.

Have you tried a Windows PC? I have seen more people having issues with Macs and I also know for sure (because my buddy experienced it and resolved it). It is absolutely essential to update to a certain level of the Mac OS. This resolved my buddies mac issues.
 
I am a bit surprised to see Roon issues and crashes. Maybe I am just lucky but apart from few times they broke with new releases (but got fixed very soon with a follow up release), my Roon setup has been working flawlessly on the Linux server :-)
 
Mike, have you tried having your active library consisting of only locally installed music files/folders? Just curious. The first thing that has to be done is to actually determine exact what is causing the problem... computer power (very unlikely), corrupt hard drive, corrupt or out of date OS, drivers, network, cables, etc.

As I have stated, I only run local files and really have never experienced any issues. My old computer never experienced any issues either until the CPU crapped out. this is why I say I doubt it is not having a powerful enough computer.

Have you tried a Windows PC? I have seen more people having issues with Macs and I also know for sure (because my buddy experienced it and resolved it). It is absolutely essential to update to a certain level of the Mac OS. This resolved my buddies mac issues.

We are running a NAS (Synology 1812+). The laptop has the latest version of Mac OS.

My hunch is that Roon constantly wants to update the library and our library is large. My guess is that it’s getting stuck somewhere. But that being said, my home setup is completely different and still has the same issues. It’s why I want to try something a little more powerful.


Sent from my iPhone using Tapatalk Pro
 
I have been using Roon for 4 years. I have yet to experience Roon crashing.

I have the Roon Server installed on my fanless desktop PC computer (with i5-6500T CPU) which works 24/7. I'm using this computer daily for my email, web browsing etc.
 
Are you running only Core, not the entire stand alone Roon install? Running only the Core setup is much better and much less over head. The is no reason for the GUI to be installed on the "server" machine. The controller (tablet, another PC, phone, surface, etc.) runs the controller and meta data portion. Separating them out is a huge improvement.
 
Are you running only Core, not the entire stand alone Roon install? Running only the Core setup is much better and much less over head. The is no reason for the GUI to be installed on the "server" machine. The controller (tablet, another PC, phone, surface, etc.) runs the controller and meta data portion. Separating them out is a huge improvement.

Yup, only Roon core. I originally thought it was our slightly older iPad, so I bought us a new iPad Pro. The issues were the same. Ditto for my phone. I’m really thinking I need a faster NUC for the core.

When it hangs, I usually see it processing the library update here:

b878d71af068b1c044dd939e489c9b78.jpg



Sent from my iPhone using Tapatalk Pro
 
Jack is correct. We use Roon a lot in the store because many of our products require it. We also help customers with Roon Nucleus’ and the like.

Roon is hands down the UI champ. It’s search function and UI are second to none. Very powerful too.

However, for us in the store and me at home (I have Roon running for my NAIM music server which I use in the family room) and it’s buggy in both places, buggy as hell. I’ve been taking videos and will soon start a channel and post them. It’s constantly crashing and it hangs ALL. THE. TIME.

On the flip side, the Lumin app is stable and I’ve been using it so long, and sounds great. It is basic, but fully functional with great support from Peter and the rest of the gang. But certainly it’s not as pretty as Roon. The good news is that Lumin gives you the option of using their software or Roon.

Aurender is the same way: stable, functional and sonically superior to Roon in our A:B tests using the same DAC, cables, etc. Aurender repeatedly says “it’s all about the sound.” That’s always their focus first. Their app is very nice and I use it at home in the big system. Stable and sounds incredible.

You just can’t beat Roon for search and the gorgeous UI. But in my experience and several A/B tests, sonically it gives up a little something to the competitors.


Sent from my iPhone using Tapatalk Pro

If you are still using gigaFoils eliminate those and your problems "might" disappear. I know that mine did.

I have heard other individuals get the occasional dropout when using a iPad to control Roon. Yet if they wirelessly control Roon with their laptop no issues.

I understand as a dealer you would like to have virtually every album any customer might want to have at your fingertips but that is what the search function in Qobuz and Tidal are for. Eliminate some of the 10,000 albums you (just a figure I pulled out of the air) have stored or tagged and maybe that will get rid of the bugs.
 
If you are still using gigaFoils eliminate those and your problems "might" disappear. I know that mine did.

I have heard other individuals get the occasional dropout when using a iPad to control Roon. Yet if they wirelessly control Roon with their laptop no issues.

I understand as a dealer you would like to have virtually every album any customer might want to have at your fingertips but that is what the search function in Qobuz and Tidal are for. Eliminate some of the 10,000 albums you (just a figure I pulled out of the air) have stored or tagged and maybe that will get rid of the bugs.

Nope, we took those out as step one.

We will figure it out. We have to, we have so many Roon devices in the store.

Sent from my iPhone using Tapatalk Pro
 
Have you tried have only a small library as a trial... Maybe put a few albums into a separate folder and use that as the only folder in the library. I doubt it is the case but it might be possible that the library is over loaded.

Do you have different type of files in different folders? These folders can be individually added or subtracted within Roon. I have DSD in one folder, SACD_Rips in another, CD_Rips in another, Downloaded_Flacs in another, and so forth... Each of these can be individually added or removed from Roon... Try a smaller amount of files, or a temporary folder with a few albums in it as a test.
 
Have you tried have only a small library as a trial... Maybe put a few albums into a separate folder and use that as the only folder in the library. I doubt it is the case but it might be possible that the library is over loaded.

Do you have different type of files in different folders? These folders can be individually added or subtracted within Roon. I have DSD in one folder, SACD_Rips in another, CD_Rips in another, Downloaded_Flacs in another, and so forth... Each of these can be individually added or removed from Roon... Try a smaller amount of files, or a temporary folder with a few albums in it as a test.

Yes. A few months ago, I set up a single folder with one album in it. We proceeded to test it for a while and it was going good. Then it started to hang and splutter.

I don’t have folders for file types, they are Genre, high res, DSD, etc.


Sent from my iPhone using Tapatalk Pro
 
Doing a demo on Friday and this is an example of what happens:

ROON IS BUGGY!!!!! - YouTube


Sent from my iPhone using Tapatalk Pro

Come on Mike, upgrade your network. I realize you love your 1200 baud modem but maybe it's time for something a little more modern. :roflmao:

PS - I tried Roon for about 6 months. While I loved the UI and access to meta data, the simplicity and speed of the Lumin app won me over. Cancelled Roon subscription.
 
Come on Mike, upgrade your network. I realize you love your 1200 baud modem but maybe it's time for something a little more modern. :roflmao:

300 baud works just fine. Love the noise it makes when we connect to this incredible thing called “AOL”.


Sent from my iPhone using Tapatalk Pro
 
I guess another possibility is you have some sort of virus or trojan that is eating up resources. That could explain why it is on both your home and work systems, since there's a good chance they've had some way to communicate with each other (via the network, USB sticks, etc.). It could also explain why the system seems to be overloaded even if you have a super small set of music loaded into Roon, or why the issue seems to be intermittent instead of constant. :(
 
Back
Top