Wow, another rarity found: company with great customer service = Soundstage Direct

M

MusicDirector

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I had ordered some stuff from Soundstage Direct for the first time almost a week and a half ago anticipating of it arriving about now and it has not yet. So I called them today to get status of my order and I have to tell ya, their customer service is Fantastic!

The phone only rang twice before a very pleasant person picked up and helped me out. I gave her my order number and she looked it up and informed me that it should have shipped at least two days ago and is shipping out today.
She then proceeded to make sure I was aware of the time frames for the products (I was, which is why I ordered when I did) and she said that they had some delay in getting one of them and it just arrived in the warehouse. She informed me that it should arrive to me about Tuesday/Wed next week and asked me if I needed it sooner. Normally, I would have just waited it out as I always do, but this time I needed it by Saturday which is why I ordered it when I did with the awareness of the processing times on the website and qualified for Free shipping via slow boat which I took because it would have arrived in time anyway with that. She then "gladly" bumped it up to priority delivery which will put it in my hands by Friday/Saturday at the latest for no extra cost to me.
She was very nice about everything and sounded proud to be working there.

I think their customer service is fantastic not just because my shipping was bumped up (had I called tomorrow that would not have happened anyway, so I don't included it as a major factor in this), but because of the way the rep answered the phone, the proud helpfulness in her voice and pro-activeness with attention to detail. It is so rare to run across that these days. Since this was my first order with them it really made a favorable impression with me.

Definitely doing business with them again, should I need anything they have!
 
Good deal Eric. OPPO also has stellar support.

I actually do phone support for Pharmaceutical Submission Software, so all my customers are the big wigs in Regulatory at most of all the large Pharma companies. I know what it takes to make these people happy, and it really is not all that hard if you just apply yourself, and like what you are doing. I have to have patients of steel sometimes because although my customers may know regulatory guidlines inside and out, they rarely know the difference between a mouse and a keyboard let alone that the Start button is in the OTHER lower left corner.
 
Eric you are spot on. Anna and the rest of her CS team at Soundstage do a great job. I order most all of my vinyl from them.
 
Shadowfax said:
Good deal Eric. OPPO also has stellar support.

I actually do phone support for Pharmaceutical Submission Software, so all my customers are the big wigs in Regulatory at most of all the large Pharma companies. I know what it takes to make these people happy, and it really is not all that hard if you just apply yourself, and like what you are doing. I have to have patients of steel sometimes because although my customers may know regulatory guidlines inside and out, they rarely know the difference between a mouse and a keyboard let alone that the Start button is in the OTHER lower left corner.
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Good to know Brian. Customer service IS the hardest job there is, I don't care who you are. That's why I am not in customer service, at least in the formal sense. One still needs customer service basics in any job.
Good top know about Oppo too since I was planning on getting an Oppo BR player after my two DVD players buy the farm in about 10 years at this rate. I can't stand BR discs and what I watch is hardly available in that format anyway, but I've also seen what a decent BR player can do with a DVD, not bad at all. Of course, in 10 years or less there is great question as to whether I'll even have eyesight anyway.
 
Jack said:
Eric you are spot on. Anna and the rest of her CS team at Soundstage do a great job. I order most all of my vinyl from them.
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I forgot the woman's name I spoke with, but I wonder if it was her.

At any rate I went over to Resellerratings straight away to put up a review and sent an email to Soundstage Direct as well. There's an Arabic saying, translated it says: "a job well done should not be casually rewarded".
 
I purchased some LPs from Soundstage Direct while at the New York Audio Show last year. Very nice guys indeed. Great to hear their customer service is awesome, too!
 
The do have good service. I am local to them and after I placed an order they contacted me to give me the option to pick up the order rather than risking shipping damage. They have also hosted local audio group meetings, bringing in manufacturers to demo gear (last one I attended featured VPI and PMC). And yes, their pricing is in line with other online vendors.
 
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