- Thread Author
- #181
if you would like to Demo the Everest in your home they are "in stock" today at Music Direct (MD)- you buy it (pay in full) don't like it return within 60 days for a refund (minus shipping costs to you and you pay return shipping) other vendors like The Cable company have a "lending library" I think they run some type of verification on you & you pay 10% down (non-refundable but applies to any future purchase) many people talk about Suncoast Audio being awesome, my only concern is the website says "no returns or refunds" that seems unreasonable as you have no idea what something will sound like in your home... my local Audiophile dealer has a "7 day refunds...30 day exchange policy" which I think is reasonable.. MD has an excessive return exclusion if you are just "buying & returning" everything... common sense applies.. is it OK if i return $10k of Delta cables to spend more on Sigma etc.. shouldn't be a problem
And do you know why? Time wasters. Tire kickers. Damaged product. We used to do it and had too many people abuse it. The box would come back beat to hell, a giant scratch on it and now it’s an open box unit that nobody wants. The last item we did was a premier DAC for a Doctor in Tallahassee. The Premier came back with gouges on the top as he dragged the spikes from the PSU across the top of it getting it out of his rack. It had to go back to MSB for a whole new chassis and a new box which looked like a dogs breakfast. Before that, a VAC amp. Before that, a Pass X350.8. Before that, a Luxman c900u. I could go on and on. That’s why.
If we know the customer and we have a good relationship with them, we will happily loan out anything and always do. But to folks we don’t know? We’ve stopped doing that after the MSB Premier incident. We are much more like your local dealer for local customers. I hope you support your local dealer. Seems like he has a reasonable policy.
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