New Aurender Software Update

Mike

Mike

Audioshark
Staff member
Joined
Apr 2, 2013
Messages
30,486
Location
Sarasota, FL
http://support.aurender.com/software-release-notes

New Features

TIDAL & MQA
Tidal MQA Masters content is now identified by the MQA logo on the album cover or next to the song title.
Added Masters section for TIDAL playlists.

Internet Radio
Now available in US, Canada and Germany.

​ A10
Improved the bit and sample rate and decoding detail for Tidal MQA Masters content.
Improvements and Bug Fixes

​Improved the stability of the Add to my library feature.
Improved player stability.
Better translation for Chinese, French, German and Polish.
Fixed a volume issue with Goldmund wireless speakers.
Fixed many small bugs and improved stability.



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Mike......I updated my Aurender N10 system software earlier today, then went to the iPad App Store and updated the Aurender Conductor app. Everything went as smooth as silk. I now have the MQA Masters tab in Tidal and see that my K-01X display shows 48kHz on the majority of the albums I tried out. Sounds damn good. I also now have a blue lightning bolt icon next to the Aurender and Tidal icons that takes me to streaming Internet radio. That part of the app is as seamless as the rest of the Conductor app. It allows you to search stations by genre. I did a quick search for Jazz stations and I now have saved Cool Jazz Florida as a Favorite. The sound is remarkably good and no commercials.

Aurender has it together.
 
Major alert for N100H owners

I find the latest software version for the N100H which could be primarily to cater to the unfolding of MQA files, actually degrades the sound of redbook and non-MQA hires PCM and DSD files substantially.

Fortunately, one can roll back to the original version by doing a factory reset as described in the manual. If the new unit comes with the latest version, you may be out of luck.

My dac is non-MQA, and that may be an issue.
 
First, it has nothing to do with unfolding MQA. That's done at the hardware level. The software did NOTHING to change the sound - I have just spoken with Aurender and confirmed this. The upgraded added features to the app, fixed some bugs in the app, added the internet radio in the app, etc.


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Mike said:
First, it has nothing to do with unfolding MQA. That's done at the hardware level. The software did NOTHING to change the sound - I have just spoken with Aurender and confirmed this. The upgraded added features to the app, fixed some bugs in the app, added the internet radio in the app, etc.


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My apologies for getting the MQA part wrong but I do stand by the fact that the latest system version degrades the sound substantially, just as described in another forum.

Redbook, hires pcm and dsd files all sound harsh and distorted after the "upgrade".

Upon rolling back to the older version, the original magic and glory came back immediately.

Disclosure - I do not gain in any way by putting out this alert.​


Jon
​
 
What other forum? Please post the link. I've done the upgrades and there is no sound change.

How did you roll back the software?


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j2020 said:
My apologies for getting the MQA part wrong but I do stand by the fact that the latest system version degrades the sound substantially, just as described in another forum.

Redbook, hires pcm and dsd files all sound harsh and distorted after the "upgrade".

Upon rolling back to the older version, the original magic and glory came back immediately.

Disclosure - I do not gain in any way by putting out this alert.​


Jon
​
Click to expand...

Do a remote support and have your unit checked out. The update did NOTHING to the sound according to Aurender. Do the remote support. You're THE ONLY ONE saying this out of the hundreds and hundreds of Aurender's out there world wide. Aurender has not heard any concern from anyone else - world wide.


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Mike said:
What other forum? Please post the link. I've done the upgrades and there is no sound change.

How did you roll back the software?


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Here is the link :-

https://forum.audiogon.com/discussions/why-does-the-aurender-n100h-sound-so-bright-and-edgy

I attribute the bright and edgy description to the latest system version.

It is a simple exercise. Just roll back the version by doing a system recovery or factory reset as described in the manual.

I still have my N100H and I won't send it back for anything. It sounds marvellous with the older system version.
 
Did you removed the AQ? The more stuff you have, the more likely it's something else. That's two, and 900 that don't. I think your two systems must have something in common that is causing an issue. It's not the Aurender.


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J2020,

Just because you post the same thing in 2 forums doesn't mean the issue is expanding. And you posted the same incorrect non-MQA information there too.
 
Mike said:
Did you removed the AQ? The more stuff you have, the more likely it's something else. That's two, and 900 that don't. I think your two systems must have something in common that is causing an issue. It's not the Aurender.


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The AQ Jitterbug had been previously removed altogether as it caused issues with my dac even without the Aurender.

With the brand new unit of the N100H, the AQ was never in the chain.

And as I have said, rolling back the version immediately brings back all the magic and the glory that I am so in love with now.
 
dminches said:
J2020,

Just because you post the same thing in 2 forums doesn't mean the issue is expanding. And you posted the same incorrect non-MQA information there too.
Click to expand...

Am posting my apology in the other forum now.
 
Mike said:
Do a remote support and have your unit checked out. The update did NOTHING to the sound according to Aurender. Do the remote support. You're THE ONLY ONE saying this out of the hundreds and hundreds of Aurender's out there world wide. Aurender has not heard any concern from anyone else - world wide.


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Well, it isn't "NOTHING" and I am not "THE ONLY ONE".

https://www.computeraudiophile.com/...icialquot-aurender-discussion-thread/?page=47
(please scroll down to March 12 post by agladstone)

But my issues are even worse than what was discussed over at CA.
It may be a compatibility issue between the new version and my dac.

But no matter, the old version is the only one I need to leap for endless joy!
Nothing personal here, merely reporting my experience.
 
I have reviewed that thread. I didn't see anyone saying the sound got worse with the upgrade. You see, the problem is one guy out of hundreds of owners saying this and it makes people think there is a problem with the software. There isn't. It's on your end. Like you said, your DAC. Do a remote support. You bought your unit from an authorized dealer in your country and therefore you have support from Aurender should you need it.


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Mike said:
I have reviewed that thread. I didn't see anyone saying the sound got worse with the upgrade. You see, the problem is one guy out of hundreds of owners saying this and it makes people think there is a problem with the software. There isn't. It's on your end. Like you said, your DAC. Do a remote support. You bought your unit from an authorized dealer in your country and therefore you have support from Aurender should you need it.


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Post by agladstone on March 12 (underlined bold font in italics are mine)

"All:I updated to newest version of Aurender SW last week. I have noticed the past few days that whenever I've played DSD music it has sounded pretty awful! However prior to the update, all my DSD files sounded better than anything else (mostly - I have some very good 24/192 and MQA albums on my N100H that have always sounded fantastic too). I have been going nuts trying to figure out why my system suddenly sounds so bad (changing crossovers, moving speakers, even buying all new power cables),,,,Then, today I was reading FAQ on the new Aurender SW update, and I noticed that they mention (with no details) "updated / improved DSD playback" within the update SW release notes. Suddenly a light bulb went off,,, ahhhh this may be the problem?? So I've just spent a couple hours listening to FLAC, MQA and 24/192 files, all sound great, yet the DSD albums sound really bad (as opposed to up until SW update always sounding "really good"). To further "test" this hypothesis, I also played a bunch of SACD's on my Oppo 105 that my DSD files were ripped from,, and as I suspected, they sounded fantastic (prior to newest SW update, I thought the SACD's were about equal to the DSD files on my Aurender).
So wondering if anyone else has noticed this (with or without realizing it had anything to do with update as I initially had)? If you have a chance, try doing some DSD vs FLAC and High Res/ MQA listening comparisons post SW update and "chime in" with results. I sent a tech support ticket to Aurender a few minuets ago, so I'll update when I hear back with any info"

Another poster B :-
"Yeah... Dac compatibility... I know that as well... Aurender X100L DSD files into my Chord Hugo TT resulted in drop outs. What about if you play your DSD direct out of the A10, using its internal dac? Any improvements?"

agladstone :-
"I have an Aurender N100H , not an A10, so not an option:) interesting that you have also experienced problems with DSD files from Aurender server. Only since the newest update, or prior to this update also? Have you notified Aurender tech support? Jessie at Aurender told me that he has never heard of anyone else having any problems with DSD files being sent to DAC from an Aurender, so I'm glad to know at least I'm not the only one!"

Back to poster B :-
"Ah sorry. I missed the N100H part, my bad.
Not sure if the DSD problem was on the Aurender side or Chord's. This was reported to Eric at Aurender who tried to correct things without success. My feeling at the time through the e-mail conversation we had - although he never stated it in clear terms - is that he did encounter this problem before with Chord's dacs. That was about 1 1/2 year ago so maybe before Jesse's arrival."

agladstone :-
"Seems like since this most recent update, Mytek DAC's can be added to "the list" that Aurender DSD files also have difficulty with (prior to most recent update everything was great, it's only post update since they now changed how the DSD DoP is processed / passed onto the DAC. "


No software problem? Here's Poster C :-
"Okay, I officially dislike the recent Aurender update. Until this time, I've had zero problems with the Aurender app. Currently, I don't have the time to putz around with my music folders in order to figure out what's going on. Albums that were in one folder are now in, sometimes, eight or ten folders. Help - I couldn't care less about tinkering, I just want to play good music."

MSB too, from Poster D :-
"I am having the same issues with DSD on a W20 I upgraded my USB Module to MSB MQA Module and now can't play DSD through USB, I can however play up to DSD 64 through my usual AES 110ohm connection. I understand that both MSB and Aurender are working on a fix for this....."

Poster E :-
"Hi As a happy owner of S10 and W20 I am following this thread from very beginning.To be honest I do not like the direction Aurender is develloping the SW.
I do not care so much about streaming capabilites . Hires pcm and DSD in their native form and rips form my cd and sacd's - that's important te me as well as best SQ. I do not have NAS and don't intend to install one.
First I was upset when Aurendr removed the option for unpowered usb audio from their W20 GUI.
It can still be done via remote support on special request but this is very "uncool" downgrade.
Now issues with tranport of DSD files with several DAC's, then new organization of multi cds in the library without option to keep the old one.
This is a bit arrogant attitude, they do not ask customers about new ideas . I stop upgrading the software , just wait and see.
I hope they will propose solutions both for streaming and server/tranposrt with their new models, the rumors are about new W20 to be presented in Munich ."

Back to agladstone :-
".....With my most recent dealings with them via tech support (my current issue that DSD files no longer sound good after most recent update), they claimed they never heard of anyone else having any DSD issues, only me, yet on this forum alone, it seems like many others have also had DSD /DoP issues...... "

Poster D :-
"I used to have no issues running super high res DSD files until the most recent update which prevented playing any DSD files through USB at all. Apparently Aurender now treat DSD files differently than the previous software which was native DSD, now its DoP and it doesn't work. MSB support tells me that Aurender are aware of the issue and are readying a fix."
 
These posts are 2 months old. Did they resolve their issues?

I have tried DSD files on the Chord, Berkeley, Lampi, Esoteric, Ayre and no issues.


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Mike said:
I have tried DSD files on the Chord, Berkeley, Lampi, Esoteric, Ayre and no issues.


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Good for you. But many others with issues should not be dismissed as if they have some hidden agenda.
We actually don't. And again, it is nothing personal, really. :)

If we follow the thread to the last page, I don't think the issues have been resolved yet.
 
j2020 said:
Good for you. But many others with issues should not be dismissed as if they have some hidden agenda.
We actually don't. And again, it is nothing personal, really. :)
Click to expand...

You're muddying the waters. One guy (Gladstone) said it sounded worse. The others had "drop out" issues with their DAC when playing DSD and other technical issues which Aurender was fixing and said nothing about the sound.

Do you and Gladstone have the same DAC?

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Mike said:
You're muddying the waters. One guy (Gladstone) said it sounded worse. The others had "drop out" issues with their DAC when playing DSD and other technical issues which Aurender was fixing and said nothing about the sound.

Do you and Gladstone have the same DAC?

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I just woke up in my time zone to read your post.

Serious;y, Mike? You seem to be taking this rather badly and too personally. It is all about Aurender, not you.

I have no idea what dac agladstone is using.

Do I sound like I have a hidden agenda with regard to all this? If you are saying I do, then let me put it very, very clearly across that I don't.

What reason can I possibly have other than just to relate my experience with my dac?

Well, I can reassure you that there is indeed no other reason. I am just telling it as it is.

And I have repeated ad nauseam in other threads here and elsewhere how so very, very happy I am with the N100H. Just not with the system update vis-a-vis my dac.

You need to chill, man. Have a good weekend ahead.
 
j2020 said:
I just woke up in my time zone to read your post.

Serious;y, Mike? You seem to be taking this rather badly and too personally. It is all about Aurender, not you.

I have no idea what dac agladstone is using.

Do I sound like I have a hidden agenda with regard to all this? If you are saying I do, then let me put it very, very clearly across that I don't.

What reason can I possibly have other than just to relate my experience with my dac?

Well, I can reassure you that there is indeed no other reason. I am just telling it as it is.

And I have repeated ad nauseam in other threads here and elsewhere how so very, very happy I am with the N100H. Just not with the system update vis-a-vis my dac.

You need to chill, man. Have a good weekend ahead.
Click to expand...

Has nothing to do with chilling. I just don't like it when people spread misinformation. The problem is that people read it and then think "there's a problem with Aurender now!" You have no idea how this kind of misinformation causes problems. If you think my phone hasn't rung over this, you're wrong. At the end of the day, you don't know what's causing the issues for you and one other and NO ONE else.

To test your theory, I took both of my N10's today and I rolled the software back on one to factory firmware day one. I left the other at the current version. I played only DSD files and went back and forth. There was no difference in sound. None. Zippo.

My GUESS is that there is some incompatibility with the driver for your DAC as it relates to DoP from the Aurender with respect to the latest version.

What DAC do you have?

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