New amplifier on its way!

Randy - I’m sorry about this whole mess, especially coming as you’re trying to get settled there and going through your health issues. Sounds like McIntosh, with the help of the KC dealer, are going to make it right. We’ll all be glad when you get the new amp in place.
 
A quick update. I spoke with the owner of the Kansas City McIntosh dealership yesterday. He said the amplifier has been ordered and should arrive the first part of next week. He is planning on delivering it on Friday if all goes as planned. One of his guys has family in Wichita and is planning on coming in Thursday evening for a visit and then install the amp on Friday morning. So hopefully this time next week the new amplifier will be in place and playing music!!!
 
Woot woot... photo from the owner of the Kansas City store. He wanted to let me know that the amplifier has arrived!

McIntosh_MC152.jpg
 
Apparently McIntosh moves pretty quickly once they actually receive an order from the dealer. Glad this is working out in the end!
 
Apparently McIntosh moves pretty quickly once they actually receive an order from the dealer. Glad this is working out in the end!

Thanks Jeff, not sure what is going on with Thomas... but yea, the KC dealer stepped up to the plate and McIntosh is taking care of him. They were not pleased by what happened for sure.
 
I'm glad McIntosh jumped in and resolved this problem and I hope you enjoy your new amp.

So far it is a great amp for me. It works wonderfully in my small room. People can say what they want about McIntosh, but I do not think anyone can question their customer service and how they stand by their products. They value their customers as much as any company I have ever dealt with!
 
A packaged arrived yesterday. The McIntosh representative sent me a copy of the amazing McIntosh book, "...for the love of music...". I was very surprised and thrilled at the same time. What a wonderful book!
 
I used to talk smack about mac gear, overrated, over priced, but I'd never listened to the products. Now having a chance to listen and own the stuff I'm thrilled. Look at what most of the high end brands are charging for fancy CNC machined cases packed with chinese electronics and in the current market Mac seems under priced.
 
I used to talk smack about mac gear, overrated, over priced, but I'd never listened to the products. Now having a chance to listen and own the stuff I'm thrilled. Look at what most of the high end brands are charging for fancy CNC machined cases packed with chinese electronics and in the current market Mac seems under priced.

I feel the same way, although coming from a different perspective. Growing in Binghamton, after learning about high end audio, I always wanted McIntosh. And yes, I went through a phase where I would say/think that I could get better sound for less money. However, those pieces would be hard to move in aftermarket when I wanted to try the new wiz-bang product. McIntosh, on the other hand sells quickly and for fair prices. Never do you get the asshats busting you on pricing, etc.

Talk about value... I take my C49 as an example. Beautiful clean look, with understated glass panel covering a two chassis unit. Including a solid modeler DAC. Currently I am using my T+A, however when a newer version comes out, I will have the option, and will probably make the move to add that to the pre-amp. I owned their external phono stage and felt it was as good as any I have tried including the really nice mid-level SimAudio (not their great value low model). The SimAudio was great, but the Mc was as good if not better but also included both MM and MC capabilities with separate inputs (two turntables!!!). The phono stage built into the C49 is the same!

The display is customizable in that I can label it how I want (T+A DAC 8, Rega MC, Tech/AT MM, Mc MR85 FM, for example), and every input has customizable settings such as tone controls and input trim, etc. The pre-amp turns on and controls both my tuner and amplifier to the point of turning on and off the meter lights, searching for stations, etc., all from the nicely designed remote control.

Functionality to the extreme while being very under stated. If you want more of a statement, then the C53 or one of their higher end tube models might do the trick. My point being, when considering all that the pre-amp does, how well it is built and how good it sounds, one might actually consider the McIntosh to be quite the bargain.

By the way, KEF and McIntosh are a match made in heaven! I wish I could afford and had space for Blades (II), but since neither is true their baby brothers do a spectacular job with the McIntosh gear!
 
Once again McIntosh proves why they are held in such high regards.

The new MC152 is amazing, but I have had one very small issue. The right power meter does not work when the amplifier is first turned on, but then starts working after a short time (from 5-15 minutes). It works fine afterwards.

Talking with their technical support and having a wonderful conversation about my old stomping grounds, going to the same high school as many folks at McIntosh :), including having the uncle of the gentleman I work with being one of my classmates. :)

He just called me and said they are replacing the amplifier. Even though it is a very minor, easy to fix thing they believe a new unit should be absolutely perfect out of the box! He is arranging to get a new amplifier to the Kansas City dealership and for them to once again drive to my home and install it for me. I can continue using the one I have in the meantime.

Talk about service!
 
Randy, I am sorry to hear the meter wasn't functioning properly. Thankfully, it sounds like Mac is already on its way to take care of you.
 
Happy to hear your received your new amps.

My EE friend just bought an MC462 amp. It sounds fantastic with the rest of his system.
 
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