"dropouts" still ?

S

srt

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Joined
Apr 5, 2017
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58
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Norway
Hello

I have a repeating problem whit my D1 and Streaming Tidal. I gett dropouts after about 1.40sekunds and the counter stil go but sound is missing, an also a problem whit "start to play a song but just jump to next", Peter tels me it is a Tidal problem but why dosen all my hifi friends in Norway whit Tidal and a other streamer the same issue ? Starten to gett a little fed app about this. Any other here that have the same issue ?
I reset router and iPad i cut the power for the D1, some times that help for a little time.
 
I've had similar issues in the past with my Mac Mini streaming Tidal.
But since I've switched to a MicroRendu to handle the Tidal streaming I've had no problems at all.
Still using an iPad for a remote as before so I can't blame the remote handshake of an iPad as being part of the problem.
I've spoken with others that have also experienced the same issue. Tidal always seems to get the blame.
Have you checked your internet speed? How old is your modem?
 
jadedavid said:
I've had similar issues in the past with my Mac Mini streaming Tidal.
But since I've switched to a MicroRendu to handle the Tidal streaming I've had no problems at all.
Still using an iPad for a remote as before so I can't blame the remote handshake of an iPad as being part of the problem.
I've spoken with others that have also experienced the same issue. Tidal always seems to get the blame.
Have you checked your internet speed? How old is your modem?
Click to expand...

Thanks for your reply, that i find strange is that it is the same fault every time, if it was "just" trouble whit the Tidal, i would guess the fault would come in various faults.
I use Jensen mesh network, Lumin D1 ethernet cable in one of them. and have good speed, 40-50 mb down.
 
Yes, I agree with you. When I had the drop-outs on Tidal they were completely random.
Your problem seems more like a hardware issue than a software one.
Perhaps someone from Lumin could help you.
 
srt said:
Hello

I have a repeating problem whit my D1 and Streaming Tidal. I gett dropouts after about 1.40sekunds and the counter stil go but sound is missing, an also a problem whit "start to play a song but just jump to next", Peter tels me it is a Tidal problem but why dosen all my hifi friends in Norway whit Tidal and a other streamer the same issue ? Starten to gett a little fed app about this. Any other here that have the same issue ?
I reset router and iPad i cut the power for the D1, some times that help for a little time.
Click to expand...

You are up to date on all the firmware and app updates right, just checking ?

I had issues a while ago, and it was a Tidal issue with their servers. I sent a email to Tidal and reported the problem. Also in the states some of us have some unstable internet providers and thats a problem in itself was streaming issues.

Peter with Lumin is on vacation but he would ask while he is on vacation to " Please send email to [email protected]
 
CPP said:
You are up to date on all the firmware and app updates right, just checking ?

I had issues a while ago, and it was a Tidal issue with their servers. I sent a email to Tidal and reported the problem. Also in the states some of us have some unstable internet providers and thats a problem in itself was streaming issues.

Peter with Lumin is on vacation but he would ask while he is on vacation to " Please send email to [email protected]
Click to expand...

Yes i have all the updates, and i have spoken to peter about the problem. But i find i strange that it "just me" that have the issue if its only a Tidal problem. He tels me to reset router, iPad and Lumin, But so often i have this issue i can not do this every time, if i have a longer playlist that have bean there for som days, its more trouble than if i delete that and start a new.
 
srt said:
Yes i have all the updates, and i have spoken to peter about the problem. But i find i strange that it "just me" that have the issue if its only a Tidal problem. He tels me to reset router, iPad and Lumin, But so often i have this issue i can not do this every time, if i have a longer playlist that have bean there for som days, its more trouble than if i delete that and start a new.
Click to expand...

When I had the drop outs its was a Tidal server problem wherever thats located, the only other time it was my internet provider doing maintenance for weeks on a new route. I've been , knock on wood lucky as I haven't had any drop outs in a while. I stream mostly via Tidal and haven't used my NAS, which is a Synology DS413, miniServer for Windows in a while. Sorry about your issues, .
 
Some Tidal users can experience problems not experienced by other Tidal users in the same area or other parts of the world, because different users/streams can be assigned to different servers of the Tidal CDN at different times. One server in a CDN that is overloaded does not mean all servers are overloaded. This typically has nothing to do with the user's own internet bandwidth.

Please change router DNS to 1.1.1.1 (and 8.8.8.8 as secondary). Then power cycle the iPad and Lumin. Add new tracks from Tidal.

If that does not help, please send a support request to Tidal.
 
Good call on the Cloudflare DNS Peter. That was the only DNS I found that would play Tidal with any regularity. Spotify and Qobuz work on any DNS.
 
Thanks Peter, but i try that last time we had contact about the problem. (14/5) I don't know if its permanent, but yesterday i set the Dns back to std ip, and after that i had no problem. I have sendt a request to Tidal, so i let you know what they tel me.
 
If there is any Lumin user who still experiences Tidal issues after changing DNS, please send me a PM and state your model. We have been trying to further mitigate those issues via beta firmwares.
 
Dropout can happen by so many issues. We face the same problem in Thailand about 3 - 4 months ago. Most of our Tidal User Group here faced the same problem. BlueNode 2 got the worst hit. The issue is much better now.

Based on my facing problem, here are my assumptions ::
1) Lumin hardware provides small memory buffers and CPU. for songs. I test several hardware during the same period, and found out that Mobile Devices are the most sensitive. Lumin was hit bad too, either caused by small CPU or small memory buffer size. Computer based Player get the best torrent since it has bigger CPU and memory".

2) Most of Thailand ISPs found the same dropout, they fix the problem by "Add all Tidal Server IP addresses to a "group of static routing". This reduces network latency.

3) Tidal, currently, faces financial problem. I guess minimum budgets are used to increase the total server capacity.

4) Change DNS Server is defintely not help at all, in mycase increase network latency.

Currently Only (2) is fixed in Thailand, for a workaround. (1), (3), and (4) cannot.

We as a whole may one day must be forced to move away from Tidal Service.
 
I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.
 
srt said:
I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.
Click to expand...

Peter rocks. Trust me, I tell his bosses all the time how awesome he is.


Sent from my iPhone using Tapatalk
 
srt said:
I have been test pilot for Peter about my problems whit dropouts, and after 3 beta firmware , it seams that the problems i had is gone.
Thank to Peter that really go the esker mile for us Lumin customers. I send a request also to Tidal, but no answer......

So if you have problems whit Dropouts, take contact whit Peter and maybe same beta firmware can help you.
Click to expand...

Same here. I haven't had a drop out in a long long time.

Peter, rocks
 
Mike said:
Peter rocks. Trust me, I tell his bosses all the time how awesome he is.


Sent from my iPhone using Tapatalk
Click to expand...

I don't own Lumin gear but I sure have a lot of respect for the support that Peter provides Lumin (and occasionally other) users. Lumin and Shunyata are the Gold Standards for online support in my opinion.
 
It’s better for me to wait for production firmware release. Dropout is already minimized
 
Peter even reached out to me (knowing that I have had issues streaming Tidal in Singapore, which have since been resolved - Tidal presumably has upgraded its servers for Singapore) saying that if I still had my Lumin T1 (knowing I was switching to MSB at some point) he had some firmware for me to download which might fix it. Amazing.
 
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