Don't let the door hit you on the way out?

pdub

pdub

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May 31, 2013
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We have a Moon by Simaudio 860 V2 Stereo Amplifier available. The sound is mediocre at best and if something goes wrong with the unit, even if you just pulled the unit out of the box and plugged it in, Simaudio may blame you...

Is this sayonara to the brand, was the PlayItAgain account hacked, or does SimAudio actually have a sense of humor?
 
That's pretty much how they treated me years ago with my Moon Stellar. The transport died and I contacted them to send it in for repair. They flat out told me to just buy a new unit.

I completely wrote them off after that.
 
When you accuse our customer of plugging RCA cables into a wall outlet (the stupidest thing I’ve heard in 40 years of audio), rather than look at the likely real cause - your tech likely touched the circuit board with a soldering gun with the unit plugged in, then we will not be working with such fools and we will defend our client. He would never do that. He would have electrocuted himself!

Our client is a sweet kind man and a hardcore audiophile who simply took the unit home, plugged it in and it didn’t work. He brought it to us, we tested it and there was NO visible signs of DAMAGE. It didn’t work. DOA. He got a replacement and all was fine. Two months go by and we get this foolish email.

We will be having the client on our YouTube channel to tell the story.

SimAudio = Blame The Victim.

1dd03b1590bbe89a2f8722c786146ea4.jpg


How it left us:

47171d5d35efce4db3bf197286d028c9.jpg


What they said he did:

f2929ea9e4516a84b3904284530eb65d.jpg



Sent from my iPhone using Tapatalk Pro
 
Mike said:
When you accuse our customer of plugging RCA cables into a wall outlet (the stupidest thing I’ve heard in 40 years of audio), rather than look at the likely real cause - your tech likely touched the circuit board with a soldering gun with the unit plugged in, then we will not be working with such fools and we will defend our client. He would never do that. He would have electrocuted himself!

Our client is a sweet kind man who simply took the unit home, plugged it in and it didn’t work. He brought it to us, we tested it and there was NO visible signs of DAMAGE. It didn’t work. DOA. He got a replacement and all was fine. Two months go by and we get this foolish email.

We will be having the client on our YouTube channel to tell the story.

SimAudio = Blame The Victim.

1dd03b1590bbe89a2f8722c786146ea4.jpg


How it left us:

47171d5d35efce4db3bf197286d028c9.jpg


What they said he did:

f2929ea9e4516a84b3904284530eb65d.jpg



Sent from my iPhone using Tapatalk Pro
Click to expand...

Wow. Just wow. Too many GREAT companies to deal with to not have to give your money to fools.

Once again though, more proof to always deal with an awesome dealer. cough cough. hint hint.
 
In that case, has to be one of the funniest kiss-offs I've seen in the audio biz.
 
pdub said:
In that case, has to be one of the funniest kiss-offs I've seen in the audio biz.
Click to expand...

One of the stupidest accusations deserves an appropriate response.


Sent from my iPhone using Tapatalk Pro
 
It’s a shame that integrity is in such short supply that a manufacturer would consider a stunt like this.
 
Wow! That's some shady stuff right there. I thought what they did with me was bad. This here is just outrageous.

Obviously their "tech" screwed up before anyone noticed and he decided to put the blame on the dealer/client.
 
Interesting that SimAudio would burn up a dealer over one of the less expensive pieces in the lineup. If they were going to doubt a dealer and pick a fight, you would at least think it would be over an 888 ...
 
pdub said:
Interesting that SimAudio would burn up a dealer over one of the less expensive pieces in the lineup. If they were going to doubt a dealer and pick a fight, you would at least think it would be over an 888 ...
Click to expand...

It sure is. When another dealer told me his nightmare stories with them, I honestly thought it was him. Nope. It’s not.

Nobody is perfect, but I will defend our customers to the end when I know there is not an ounce of wrong doing. David lives an hour from the store and he called me literally one hour and five minutes after he first picked it up to say it wouldn’t turn on. He brought it right back to the store so we could test it. Both Mike and I examined it up and down and tested it. Nothing. It was DOA. Two months (!!) go by and we get this ridiculous email accusing our customer of doing something so stupid it defy’s logic.


Sent from my iPhone using Tapatalk Pro
 
Wow, just wow, so stupid I wouldn't have believed it if Mike hadn't explained.

That makes no sense on Sim's end at all. If the dealer was satisfied and supported the customer the manufacturer should have supported the dealer.

Not that I'm going to try but I don't think an RCA would fit into an A/C outlet unless in the ground hole. To express a person would actually have done that....... this is really bad for Sim
 
Wow and I thought the Canadians like us. Good to hear a dealer of Mikes caliber is involved !
 
Wow! Really poor show from Simaudio all around.

The cost of replacing a bad board / connectors is trivial for a manufacturer.
Not a good sign for anyone considering Simaudio gear.




.
 
Wow... and I have always respected SimAudio and have owned a few of their pieces. After reading this I will never again consider one of their products. This is shocking to say the least.

Thank God a great dealer such as Mike was there to take care of the customer!
 
Randy,... great feedback and also my thoughts on this brand prior to reading all this.

What a nightmare.

Mike... great customer service <again!>

Sent from my SM-G998U using Tapatalk
 
My only experience with Simaudio: a Moon 400M that i had been using for a few years would not power on. Still under warranty, sent it to them and within a couple of weeks i rec'd a brand new 400M.
 
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