Randy Myers
Well-known member
That was always my belief in the company. Too bad they seemed to have changed. Either that or a terrible representative.
Don't let the door hit you on the way out?
- Thread starter pdub
- Start date
That was always my belief in the company. Too bad they seemed to have changed. Either that or a terrible representative.
AThrillOfHope
New member
Not certain if giving a shout-out to dealers and manufacturers who honor their customers here is appropriate. But this unfortunate event makes me appreciate the excellent dealer, Randall of Optimal Enchantment in Santa Monica CA, and their excellent Audio Research relationship.
I have an Audio Research (ARC) Reference 6SE preamp that apparently was exposed to a sudden voltage pulse that killed it. Randall immediately took care of business and stood behind me. Audio Research customer support was Top Flight, taking as much time with me and my questions that was needed.
I gave them every opportunity to blame me and charge me for parts and labor: I told them I had just changed the tubes—which initially worked. I told them I had just acquired Gryphon Essence monos with 880,000 microfarads, and perhaps when changing interconnects …
Nope. They never used this as bait to blame me. They said they tested everything and there was no user fault.
They went above and beyond by also replacing the tubes (purchased from them) I had just installed—even though functioning perfectly fine—because they said it was their protocol. AND THEY DID NOT CHARGE ME FOR THEM.
Yes, this is a shout out to a dealer and manufacturer who stood by their customer—and then some—because they deserve the compliment when they honor and respect their customers. They surely reap the whirlwind when something bad happens, so they should be acknowledged when folks like Optimal Enchantment in Santa Monica and Audio Research bend over backwards to make their customers happy.
I have an Audio Research (ARC) Reference 6SE preamp that apparently was exposed to a sudden voltage pulse that killed it. Randall immediately took care of business and stood behind me. Audio Research customer support was Top Flight, taking as much time with me and my questions that was needed.
I gave them every opportunity to blame me and charge me for parts and labor: I told them I had just changed the tubes—which initially worked. I told them I had just acquired Gryphon Essence monos with 880,000 microfarads, and perhaps when changing interconnects …
Nope. They never used this as bait to blame me. They said they tested everything and there was no user fault.
They went above and beyond by also replacing the tubes (purchased from them) I had just installed—even though functioning perfectly fine—because they said it was their protocol. AND THEY DID NOT CHARGE ME FOR THEM.
Yes, this is a shout out to a dealer and manufacturer who stood by their customer—and then some—because they deserve the compliment when they honor and respect their customers. They surely reap the whirlwind when something bad happens, so they should be acknowledged when folks like Optimal Enchantment in Santa Monica and Audio Research bend over backwards to make their customers happy.
soundqcar
Member
I've been a customer of Randy's since the late 80's. Like you said, I can't recommend him highly enough.
puroagave
Active member
Randy is still around? he must be ancient by now.
Ha! Thinking the same thing--I recall lumbering up those stairs many times
--he introduced me to Audio Quest cabling.Bruce
puroagave
Active member
Ha! Thinking the same thing--I recall lumbering up those stairs many times
Bruce
i had to look it up...Optimal has been in continuous business since '83.
I visited Audioquest's tiny office back in the day when they also retailed gear, Joe Harley sold me a Counterpoint SA3. The demo room was in the production area with people huddled over a soldering pot tinning FMS Blue cable, in retrospect it was kinda bizarre. Joe laughed about it when I recently recounted the story. They now have a 45,000 SF facilty in Irvine