Vpi rocks!

Mike

Mike

Audioshark
Staff member
Joined
Apr 2, 2013
Messages
30,486
Location
Sarasota, FL
A couple of weeks ago I was switching cartridges on my Classic 3, and accidentally ripped on of the cartridge leads out of the tonearm. I called VPI and they put me through to Steven Leung. I told Steven what I had done - and made it clear this was 100% my fault. Steve told me it was no big deal, asked me to box it up and send it back to VPI, attention: Steven Leung. He then asked me if I had the original box for the cartridge I wanted mounted. He told me to be sure I included that too.

I had a call last week from Steven that my tonearm was all fixed, the cartridge mounted and it was on its way back to me.

I thanked Steven and asked him, "how much do I owe you?" "Nothing" he responded. I said, "come on, let me at least pay you something and at least something for the shipping too." Nope. Nada. Steven would have no part of it.

Today, everything arrived and the tonearm was so professionally packed with cartridge mounted. I popped on the arm and within seconds was playing my first record. Perfect!!

VPI ROCKS!!!!!!!!
 
Mike-The bad news was that you had to admit you were a bonehead. The good news is that VPI went above and beyond the call of duty and took care of you! That's a great ending to a sad story.
 
mep said:
Mike-The bad news was that you had to admit you were a bonehead. The good news is that VPI went above and beyond the call of duty and took care of you! That's a great ending to a sad story.
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not a bonehead...just an accident. Sh!t happens.
 
VPI does rock !

Sounds like the kind of customer service that i got from Pass Labs, they were fantastic to deal with.
 
MDP said:
VPI does rock !

Sounds like the kind of customer service that i got from Pass Labs, they were fantastic to deal with.
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Yes Mark. Great American companies like Pass and VPI!


Sent from my iPhone using Tapatalk
 
Mike said:
not a bonehead...just an accident. Sh!t happens.
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OK, it was just one lead and that would be considered an accident. I misread it at at first and I thought you pulled out all of the leads.
 
I love hearing stories like this. Let me add another company name, Martin Logan. In my fourteenth year of Aerius ownership, the power supply went out on one of the speakers. A quick call to ML and they told me to ship the power supply to them. They sent a complete new power supply back to me and when I asked them how much I owed them, they said I called on a Monday, it's Wacky Monday, so no charge! Sweet.
 
mep said:
OK, it was just one lead and that would be considered an accident. I misread it at at first and I thought you pulled out all of the leads.
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Nope, just one....and it came out WAY too easy for some odd reason. Must have been a little lose from me swapping cartridges so much.

Now four would have been a bonehead move!


Sent from my iPhone using Tapatalk
 
slowgeezr said:
I love hearing stories like this. Let me add another company name, Martin Logan. In my fourteenth year of Aerius ownership, the power supply went out on one of the speakers. A quick call to ML and they told me to ship the power supply to them. They sent a complete new power supply back to me and when I asked them how much I owed them, they said I called on a Monday, it's Wacky Monday, so no charge! Sweet.
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Not to hijack the thread, but Martin Logan is the gold standard among the high end audio companies I've dealt with. VPI has also treated me exceptionally well.
 
I think it's no coincidence that the "best" and longest lived high-end companies also provide great service.

Conrad-Johnson
Martin-Logan
VPI
Krell
Vandersteen
Magico
Wilson
Magnepan
Lyra

Something about building customer loyalty. :)
 
Myles B. Astor said:
I think it's no coincidence that the "best" and longest lived high-end companies also provide great service.

Conrad-Johnson
Martin-Logan
VPI
Krell
Vandersteen
Magico
Wilson
Magnepan
Lyra

Something about building customer loyalty. :)
Click to expand...

Add Shunyata to the list. When I broke my Triton they had UPS pick it up at my house, repaired it in a day, and shipped it back to me. My total cost; $0.00.
 
slowgeezr said:
I love hearing stories like this. Let me add another company name, Martin Logan. In my fourteenth year of Aerius ownership, the power supply went out on one of the speakers. A quick call to ML and they told me to ship the power supply to them. They sent a complete new power supply back to me and when I asked them how much I owed them, they said I called on a Monday, it's Wacky Monday, so no charge! Sweet.
Click to expand...


That is one service I have experienced first hand & was astounded. Great product & great support. It is a no-brainer in todays fickle market of "the net", old skool rules bro!
 
The best example of customer care came that I know of came courtesy of Vandersteen and Krell back in the late '90s. It's a story that few know and needs to be told about how far Dan and Richard went to make a customer complete.

Back then, there was a store in Mamaroneck, NY called Definitive Audio that carried some exquisite lines for the day including Basis, Koetsu, Wilson, Krell, Air Tangent, Vandersteen, Music-Hall, California Audio Labs, etc. It was around Xmas time that two loyal customers came into the store to buy themselves Xmas presents and put down sizable deposits on a pair of Vandersteen speakers and Krell amplifiers. Right before Xmas, they came into the store to pick up their items as ordered and the salesman there had no record of their orders. Long story short, the owner of the store had used their deposits for nefarious purposes and not only was there no order but no money. Dan and Richard stepped up to the plate and made the people whole and only charged them for the remaining amount due on their order!

Now that's what I call standing behind your product!
 
Myles B. Astor said:
The best example of customer care came that I know of came courtesy of Vandersteen and Krell back in the late '90s. It's a story that few know and needs to be told about how far Dan and Richard went to make a customer complete.

Back then, there was a store in Mamaroneck, NY called Definitive Audio that carried some exquisite lines for the day including Basis, Koetsu, Wilson, Krell, Air Tangent, Vandersteen, Music-Hall, California Audio Labs, etc. It was around Xmas time that two loyal customers came into the store to buy themselves Xmas presents and put down sizable deposits on a pair of Vandersteen speakers and Krell amplifiers. Right before Xmas, they came into the store to pick up their items as ordered and the salesman there had no record of their orders. Long story short, the owner of the store had used their deposits for nefarious purposes and not only was there no order but no money. Dan and Richard stepped up to the plate and made the people whole and only charged them for the remaining amount due on their order!

Now that's what I call standing behind your product!
Click to expand...

Wow Myles, that says a ton about their character !
 
Myles B. Astor said:
The best example of customer care came that I know of came courtesy of Vandersteen and Krell back in the late '90s. It's a story that few know and needs to be told about how far Dan and Richard went to make a customer complete.

Back then, there was a store in Mamaroneck, NY called Definitive Audio that carried some exquisite lines for the day including Basis, Koetsu, Wilson, Krell, Air Tangent, Vandersteen, Music-Hall, California Audio Labs, etc. It was around Xmas time that two loyal customers came into the store to buy themselves Xmas presents and put down sizable deposits on a pair of Vandersteen speakers and Krell amplifiers. Right before Xmas, they came into the store to pick up their items as ordered and the salesman there had no record of their orders. Long story short, the owner of the store had used their deposits for nefarious purposes and not only was there no order but no money. Dan and Richard stepped up to the plate and made the people whole and only charged them for the remaining amount due on their order!

Now that's what I call standing behind your product!
Click to expand...

Vandersteen and Krell deserve to be commended for that. Thanks for sharing.
 
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