- Thread Author
- #21
Hi!
I just read this thread and registered to provide first hand information.
I met Dr. Schaffernicht founder of Elrog in 2013 and used and sold his tubes since then. I had no financial stake or partial ownership in Elrog. As has been mentioned, my involvement with the company (besides using and selling the tubes) was merely suggesting new types (the 300B) and reviewing early samples and helping with testing.
In June 2016 the company Elrog had to file for bankrupcy. I bought the assets of Elrog and founded a new company called Deutsche Elektronenröhren Manufaktur GmbH. Under this company I continue to produce the same tubes which continue to be Elrog branded. As of today Dr. Schaffernicht is not involved anymore.
Although legally the new company is not obliged to grant any warranty on tubes produced by the old company, I do accept valid warranty claims. Warranty its granted under these conditions:
- The claim is from the original buyer of the tubes.
- The tubes are still in their warranty period.
- The tubes have been bought from Elrog directly. If bought from a dealer the claim needs to be addressed to the seller and they can work out with me how to handle the claim.
Of course any tubes bought from the new company or from authorised dealers of Deutsche Elektronenröhren Manufaktur are under full warranty. Occasionally there are still tubes offered on ebay or otherwise unauthorised sellers. Such tubes are not warranted. Currently there are authorised dealers in North America (tubesusa.com), Hong Kong, Taiwan and China (Lebreton) and Singapore (liveacoustics.com.sg). Further distributors are in discussion.
Also worth mentioning: All the technical issues the 300B had up to end of 2015 have been solved and as of today I did not get any failed 300B tube anymore. Also general quality and vacuum have been improved and we will continue to introduce technical improvements.
I hope this helps to clarify the situation.
Best regards
Thomas
Thomas, as the owner of Audioshark, I hope that you will post often, share photos and stories of new developments at Elrog and keep us posted. We all want Elrog to succeed. I myself have had Elrog 300b's and 211's and they are wonderful.