Lumin 'offline'

calloway

calloway

Member
Joined
Jan 22, 2014
Messages
334
Location
virginia
I changed modem/router yesterday and when I returned to my ipad and went to the Lumin app it has stayed 'offline'..Peter is trying to help but so far to no avail...I am able to play music through Roon and it does find Lumin and my music..Tidal and hard drive albums all play normally in their proper normal and HD formats.What am I missing..?.i have sent a text to Minim as to whether upgrading my current ,fairly old version, might be the answer..Thanks in adavance
 
I think you first need to verify the network connection to the NAS (or Computer) that you're running MinimServer on. If it's a NAS, try accessing the NAS configuration web page from iPad.

If the NAS is accessible, the next step is to determine why MinimServer is offline. Perhaps it needs a manual restart, or something breaks its configuration.
 
A friend asked me about his NAS software wanting to upgrade Minimserver but said that the update may not be compatible with his current configuration. I warned against it until we could figure out what was going to change.
 
Peter. I was using a 'nonsupported' version of Minim and when I changed modems the new modem.. also a Century Link brand.. can not see that 0.8.3 version and Simon says I need to upgrade to the 0.8.4 version. He thinks that will fix the issue. Stay tuned....
 
Hello, I am having issues with my Lumin S1 going offline for no apparent reason. The only way I can get it to work again is to uninstall the Lumin app and then reinstall it. However after about an hour it goes offline again; I can see it disappear off my network. Have tried all the usual things; changing network cables etc. Has anyone else experienced this?
 
Please power off the Lumin and iPad. Power cycle your WiFi router and all network switches. Wait for 5 minutes, then power up the Lumin and iPad again.
 
Hello, I have tried all of that several times. I have just done as you say again, but the situation is worse now, as the S1 is now just listed in settings as 'Lumin' with no access to the detailed settings. It also now does not export sound through the analogue outputs.
 
Do you happen to have another WiFi router and/or another iOS device, or an Android device?
 
petercalv said:
Hello Peter. I will bring another wifi router home from work tomorrow and then let you know how I get on.
Click to expand...

Please use the other WiFi router to setup a dedicated network, i.e. plug in the Lumin to it, and set your iPad WiFi to connect to it. The new router should not be connected to your original home network (having two DHCP servers from two routers on the same network is bad). Place some music to a USB flash drive in FAT32 or NTFS format, then plug it into the Lumin.

Hopefully you can find the Lumin player via Lumin app on the iPad, and the Lumin USB drive as a music library. If you have another iOS device, please check Lumin app using that as well. If you have an Android device, please use Linn Kazoo app to do the same.
 
wklie said:
Please use the other WiFi router to setup a dedicated network, i.e. plug in the Lumin to it, and set your iPad WiFi to connect to it. The new router should not be connected to your original home network (having two DHCP servers from two routers on the same network is bad). Place some music to a USB flash drive in FAT32 or NTFS format, then plug it into the Lumin.

Hopefully you can find the Lumin player via Lumin app on the iPad, and the Lumin USB drive as a music library. If you have another iOS device, please check Lumin app using that as well. If you have an Android device, please use Linn Kazoo app to do the same.
Click to expand...

Hello Peter, yes, it is working fine now. I have setup a completely separate network; I can only presume it was an update to the Sky modem that has changed the original setup. Thank you for your patience.
 
Mr Peabody said:
Is this a typical problem? What you guys are talking about went right over my head.
Click to expand...

Considering we have so many Lumin users, and the relatively low frequency we receive support requests roughly requires a reboot of the network infrastructure, I don't think it's a typical scenario for a user to experience more than once every year or longer.

Certain routers or switches are not robust in their handling of increased broadcast traffic involved in UPnP discovery, AirPlay discovery, Roon discovery, Spotify discovery, etc.
 
When you say "reboot" are meaning just powering everything down and bringing it back up? I have kids with iPads, phones, Netflix, we are using our share of data. Our network is holding up pretty well.

wklie said:
Considering we have so many Lumin users, and the relatively low frequency we receive support requests roughly requires a reboot of the network infrastructure, I don't think it's a typical scenario for a user to experience more than once every year or longer.

Certain routers or switches are not robust in their handling of increased broadcast traffic involved in UPnP discovery, AirPlay discovery, Roon discovery, Spotify discovery, etc.
Click to expand...
 
wklie said:
Yes, primarily power cycling the network infrastructure.
Click to expand...

I think my issue was created because my internet service is provided by Sky TV. They did an update to the modem/router in February this year. In hindsight I should have shut down the whole network and restarted it again after.

If i become aware of any further updates in the future, that is what I shall do. I have also noticed that the Lumin app seems to be now responding much quicker as well.
 
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