Randy Myers
Well-known member
I agree... if a new version has some value added feature or performance that would be one thing, but a new version simply to keep the software running is not right, in my view. But more importantly in my case was that the new version came out so quickly after I just purchased the current version and being asked to pay full price with a small discount given to people who have used the product for six or more years, affectively asking me to pay double the price... that was the crux of the problem.
The bottom line, if I found something that sounds as good, integrates perfectly with Roon, and has better customer service, at this point I would buy it without hesitation. And honestly, Jussi still has the opportunity to make this right.... but since he had no interest in doing it at the time I don't see any reason to expect him to now.
Yea, burn a customer and see what happens.... and I am a reasonable guy. I have worked retail (and managed stereo stores) and am a software engineer so I do understand all sides of the issue, and therefore 100% believe that I was very reasonable in my conversation with Jussi.
The bottom line, if I found something that sounds as good, integrates perfectly with Roon, and has better customer service, at this point I would buy it without hesitation. And honestly, Jussi still has the opportunity to make this right.... but since he had no interest in doing it at the time I don't see any reason to expect him to now.
Yea, burn a customer and see what happens.... and I am a reasonable guy. I have worked retail (and managed stereo stores) and am a software engineer so I do understand all sides of the issue, and therefore 100% believe that I was very reasonable in my conversation with Jussi.