Cyrus 8 Integrated Amplifier Fault

L

Llwynygan

New member
Joined
Jan 31, 2021
Messages
3
Location
United Kingdom
My Cyrus 8 integrated amplifier has stopped working and I am trying to isolate the problem. I have tried a turntable (via a phone stage), a music streamer and direct connection to my phone (through its headphone socket) through all of the sources on the amplifier. None produce any sound at all. I have also connected headphones to the socket at the rear of the amplifier and get no sound through there either (after pressing the ‘phones’ button on the front (LED by the volume control goes orange). Note also the ‘mute’ button on the front appears to work, turning the LED red.

An engineer has looked at it and all internals are working well. He thinks the issue is the software controlling the headphone and mute switches has become corrupted and permanently turned off outputs to the speaker terminals and headphone socket.

I can find no way online of resetting/rebooting/flashing the firmware.

Any ideas before I need to condemn it. Missing my music!!
 
I have been in touch with Cyrus. They will charge me £300 to fix/service it. Local engineer can’t find the fault. Hence the question. Spend £300 with Cyrus to fix, find someone that can help me fix it (hence this post) or buy a new amp.
 
I'm not an engineer but corrupt software sounds strange. Another thought, how could he test the signal paths if none is getting to the outputs due to being turned off ?

Hope you can find the issue I know it is frustrating when our gear developes issues.
 
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