Color Me Happy

jdandy

jdandy

New member
Joined
Apr 28, 2015
Messages
3,483
Location
North Central Florida
Here is a quick shout out to Mike Bovaird at Suncoast Audio and the Support Team at Aurender, Jesse and Eric. I reached out to Mike yesterday for help with an issue I was having with my N10 not allowing me to gain access to the hard drives from my desktop PC. Mike stepped up with some suggestions and forwarded my email to the Aurender Support Team. Today I received several emails from Jesse at Aurender with some additional suggestions to try and instructions to leave my N10 energized. This evening Eric from Aurender accessed my N10, updated the Samba file sharing settings, and a final email arrived from Jesse asking me to check if all was well. Sure enough, I am back in business, able to access the N10 hard drives from all three of the PC's on my home network.

A huge thank you from me to Mike, Jesse, and Eric for the rapid response to my problem and getting me back up and running again. This is sterling customer service and deserves recognition. Once again, thank you Mike and the Support Team at Aurender.

Color me happy.


smile.jpg
 
jdandy said:
Here is a quick shout out to Mike Bovaird at Suncoast Audio and the Support Team at Aurender, Jesse and Eric. I reached out to Mike yesterday for help with an issue I was having with my N10 not allowing me to gain access to the hard drives from my desktop PC. Mike stepped up with some suggestions and forwarded my email to the Aurender Support Team. Today I received several emails from Jesse at Aurender with some additional suggestions to try and instructions to leave my N10 energized. This evening Eric from Aurender accessed my N10, updated the Samba file sharing settings, and a final email arrived from Jesse asking me to check if all was well. Sure enough, I am back in business, able to access the N10 hard drives from all three of the PC's on my home network.

A huge thank you from me to Mike, Jesse, and Eric for the rapid response to my problem and getting me back up and running again. This is sterling customer service and deserves recognition. Once again, thank you Mike and the Support Team at Aurender.

Color me happy.


smile.jpg
Click to expand...

Isn't digital fun? I'm glad Mike stepped in and helped, but like I tell people, digital is a pain in the ass to set up and keep running.
 
a.wayne said:
Err ,

Not so , Digital is easy , PC's and MS software is not, never had an issue playing "Digital" ....
Click to expand...

I think you just contradicted yourself because many people are using MS based PCs. Once digital left the CDP realm and went to a PC running software that has to be setup and recognize the DAC that is attached to it and communicate over a network to an iPad or iPhone used for a remote (or whatever tablet and phone you have) and pull files from a hard drive, things became complicated very quickly. I lost count of the rooms at Axpona this year that couldn't open because they couldn't get their digital working. It's not a joke. So if you have never had any issues playing digital outside of a CDP, congrats.
 
Mark.......All I can say is I have been enjoying music servers for the better part of nearly 10 years and had very few issues. I owned a McIntosh MS750 for 9 years and the only issue I had with it was a power supply failure that also took out the hard drive. I installed a new power supply and hard drive, reinstalled the operating system and music files from a backup that put me right back in service. That was an electronic failure, not a digital one. I own and enjoy 2 Olive 04HD music servers, one in the living room system and one in a vintage McIntosh system. Both Olive 04HD's are over five years old and neither have given me any issues. I control them with an Android phone app. They work like a charm. I have a Sony Vaio laptop I have used as a music server with JRiver Media Center for six years without issue. In the studio system I now have the Aurender N10 music server. It is about six months old and for some reason it needed a simple network file update which was performed remotely by Aurender without any intervention on my part and immediately solved my network issue. All I had to do was send a couple of emails. Considering we are talking about almost a 10 year span of time using digital music servers with minimal fuss or issues, I am quite pleased with digital music performance and reliability.

You mentioned "things become complicated very quickly." Damn near everything is complicated these days but nearly all of the things we use daily are reliable and perform well. You want to talk about complicated just spend a few moments thinking about the engineering complexity and digital technology incorporated into today's automobiles. We don't think twice about getting in our vehicles and driving 10, 100, or even thousands of miles from home, relying completely on this technology to safely return us when the trip is finished. Complicated doesn't necessarily mean awkward or unreliable. It is simply a sign of the times.
 
mep said:
I think you just contradicted yourself because many people are using MS based PCs. Once digital left the CDP realm and went to a PC running software that has to be setup and recognize the DAC that is attached to it and communicate over a network to an iPad or iPhone used for a remote (or whatever tablet and phone you have) and pull files from a hard drive, things became complicated very quickly. I lost count of the rooms at Axpona this year that couldn't open because they couldn't get their digital working. It's not a joke. So if you have never had any issues playing digital outside of a CDP, congrats.
Click to expand...

Where's the contradiction ..?

The issue is not digital music the issue is PC/MS, which is continuously dysfunctional and require updates by the min. Get away from MS and the issues will disappear ...


Start using a CDP and tell me about user errors ....
 
As far as digital goes, Dan's setup is one to mirror IMO. If he wants to spin a CD, he can. If he wants to spin an SACD, he can. If he wants to stream Tidal, he can. If he wants to play from a NAS, he can. If he wants to play from the internal HD, he can. Flexibility abound.

What gets complicated is adding all these Regen's and boxes for HQ Player and Roon this and Roon that and converting USB to something else (adding more boxes), need a bigger computer for this and that. Geesh. I sometimes wonder if the fascination is playing computer or playing music.


Sent from my iPhone using Tapatalk
 
Mike ,

like that kind of flexability , as i do enjoy spinning music more so than Streaming, the all around flexabilty gives you all it seems ...
 
a.wayne said:
Mike ,

like that kind of flexability , as i do enjoy spinning music more so than Streaming, the all around flexabilty gives you all it seems ...
Click to expand...

Something like this? [emoji41]

8ee1f19575f9c8d446e2f90bc6e13e14.jpg


Man I love this thing. Every customer who has heard it (and the ones I've sold one to) LOVE it.

Esoteric Grandioso K1.


Sent from my iPhone using Tapatalk
 
mep said:
Isn't digital fun? I'm glad Mike stepped in and helped, but like I tell people, digital is a pain in the ass to set up and keep running.
Click to expand...

It can't get any easier than with the Lumin S1 and a direct attached USB drive. PC/MACs are not serious music players.
 
You must log in or register to reply here.
Back
Top