cmalak, in principle I agree with you and fully agree a product warranty should be honored under the conditions set forth. It is useful to know people's experiences with a product, good or bad. The remarks by audiolove, however, go pretty far over the line, as according to the distributor's comment below the
Stereophile review, audiolove had purchased two different DP-777s used on Agon, experiencing problems after tube rolling (after having been warned by the distributor of potential problems and voided warranty) with the first unit and then the second one failing pretty much out of the box, as far as I can tell. My comments here may be viewed with a bit of skepticism since I am an AMR dealer, but you would think a person experiencing problems after doing something he was cautioned against wouldn't do the same thing to another, causing that unit to fail as well. You'd think he would have learned, but no. audiolove's attitude toward the distributor, including attempted blackmailing, puts things in an entirely different light. Put yourself in the distributor's shoes. Would you turn the other cheek a second time?
I knock myself out for customers, setting up products in their systems as needed to ensure reliable operation and optimal performance. When problems occur I am there to assist them and facilitate repair under warranty as applicable, providing loaners when possible. If someone has done something outside the scope of warranty coverage they must own up to it and accept responsibility, it's that simple. In audiolove's case he tube rolled when he was warned about doing it, and then he foolishly did the same thing to a second unit, both of them purchased used from individuals. And in one of his subsequent posts here he clearly demonstrated his lack of ethics by posting private, personal communications from the distributor. If it walks like a duck and quacks like a duck, it's a duck.