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  1. #1
    Member
    Join Date
    Mar 2017
    Location
    New Hampshire
    Posts
    64

    Reference DAC ordered / MSB Service

    Ok nobody responded to my last thread requesting input on Home Theater bypass operation for the MSB DAC but thankfully this form has many contributors that speak highly of the Preamp module on their Select and Reference DACs. With that information and as well as guidance from my dealer and MSB I now have a new Reference DAC on the way. Although I know many dealers, distributors and manufacturers personally and most of them are cream of the crop I would like , with the permission of the moderator, to post the email I had sent to MSB. It summaries my experience which fortunately I have received from many others in the HiFi business as well.

    Vince,
    After several years and now several purchases I have to say your professionalism, knowledge and speedy response always exceed expectations. I state this from a qualified position of employing hundreds of people over a period of three decades .
    From a consumer standpoint I cannot overstate how much more pleasurable these expensive purchases are made by your input and the invaluable support of my local dealer.

    As a result of Fidelis Music Systems demonstrations and your extremely valuable input I am once again a returning customer and have placed my order for a Black MSB Reference DAC to mate with my S202 amp.

    Sincerely,

    B XXXXXXXXXX
    System #1................................................ System #2

    ROON Nucleus + server ...............................SME 20/3A
    MSB Premier DAC / V2 Renderer ...................SME V arm
    VAC Signature MkII SE Preamp .....................Dynavector TE Kaitora Rua
    MSB S202 Stereo Amp.......... Sutherland current gain phono stage, Phono loco
    Wilson Audio Sasha II................................ Stenheim Alumime Three
    REL G1 Mk II (pair) Subs............................ Bricasti M1 SE DAC
    Transparent Audio Gen 5 Reference........... T+A PA3000HV Integrated

    [

  2. #2
    Senior Member
    Join Date
    Apr 2013
    Location
    NC
    Posts
    317

    Re: Reference DAC ordered / MSB Service

    I have dealt with Vince 7 plus years ago in my MSB days and his customer support back then was A1.
    Gryphon Essence stereo amp and preamp/dac Hurricane power cords
    Fyne Audio F1-10, Lumin T2, Moon 260 Transport
    Shunyata Research Everest, Sigma V2 XC,
    Shunyata Research Sigma USB and Ethernet
    Argento Audio speaker cables and interconnects

  3. #3
    Junior Member
    Join Date
    Apr 2021
    Location
    Boston
    Posts
    1

    Re: Reference DAC ordered / MSB Service

    Couldn’t agree more on both accounts!

  4. #4
    Super Moderator
    Join Date
    Apr 2013
    Location
    NY
    Posts
    18,257

    Re: Reference DAC ordered / MSB Service

    Congratulations
    Franco Serblin Accordo Essence (on order), Vienna Acoustics Haydn Jubilee, Wharfedale Linton w/ stands, Klipsch RB-75, Klipsch RP-160M.

    Job INTegrated. Luxman L-595a, NAD M33.

    Conrad Johnson GAT2.

    NAD C 658 streamer.

    First Watt SIT-3, Job 250 Monos, NuForce STA200, AkitikA GT-102 amp, ASL Wave monos, Dennis Had 45 monos. Absolute Audio Labs PCF 25 amp (improved First Watt F7 super clone)

    RME Audio ADI-2 DAC FS, ModWright Ultimate Sony XA-5400ES.

    Burmester 948, McIntosh MCLK12, Kimber Kable, Siltech, Cardas, Avanti Audio cables.

  5. #5
    Senior Member
    Join Date
    May 2013
    Location
    Poland
    Posts
    1,617

    Re: Reference DAC ordered / MSB Service

    I have always received nothing but great service from Vince.

    I remember once a friend of mine sent a transport which needed a laser replacement. Not only it came back working as new, but MSB had replaced the whole front panel that had a huge scratch on it. After sending it to MSB, he wished he asked for the quote for the new front panel as well. Imagine his surprise when not only he got his transport working again, but it was also looking like new and MSB didn't charge him a single dollar ! That was beyond outstanding service.
    Adam

    Speakers: Magico M3
    Amp: Dagostino Momentum Stereo
    Digital: Lampi Pacific + Lampi DSD Komputer
    Cables: AQ WEL Signature IC / Synergistic Research Foundation / AQ Hurricane PCs

  6. #6

    Re: Reference DAC ordered / MSB Service

    Vince is one of the few in this business who knows how to take care of his customers

    One other owns this website
    "We all know real when we hear it"

  7. #7
    Senior Member
    Join Date
    Jul 2014
    Location
    Tampa FL
    Posts
    200

    Re: Reference DAC ordered / MSB Service

    Quote Originally Posted by Kingsrule View Post
    Vince is one of the few in this business who knows how to take care of his customers

    One other owns this website
    My experience also.

    Cincy
    MSB Select II DAC
    MSB M500 Monoblocks
    Magico M3 Speakers
    Magico Q-Sub 15 subwoofers
    Transparent Opus Gen5 speaker cables and interconnects
    Shunyata Everest power conditioner

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Reference DAC ordered / MSB Service

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