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  1. #1
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    Lumin T2 and Spotify Connect

    I have a Lumin T2. I bought it new a couple of months ago. I've been very happy with it. I use Tidal, Spotify and Internet Radio.

    In the last month or so, Spotify (via Spotify Connect) has become increasingly unreliable. It will work, but over time becomes intermittently un-connectable through my T2. It is visible and seemingly available in the devices area of the Spotify app, but when I try to connect, it simply says "Connecting..." and times out.

    My remedy had been to cold start (power off/on) the T2, and most times, this works. There are often times where the Spotify connection is working and then just abruptly stops and I'm unable to connect again.

    This morning, I was unable to connect to my T2 via Spotify connect at all. I've tried everything I could think of, including cold-starting the T2, resetting the T2, turning Spotify connect on/off. No joy. Same behavior, visible and selectable but it wouldn't connect. I came back a few hours later and now it works.

    When this is happening, I am still able to stream on the T2 using Tidal and Internet Radio 100% of the time. I am also able to to stream without problems from the Spotify app directly to my mac, my ipad and my iphone, using the same network.

    Spotify has it's flaws, but I like its auto-generated suggestions (background music while I work, a customized radio station without commercials) and wish I could do this through Tidal, but I can't. Fidelity is less important to me than convenience in this case; I use Tidal when I'm seriously listening.

    Is this a known problem with the Spotify connect implementation on the T2? Can you suggest a workaround?

    Hardware 106010
    Firmware 12.0
    Release date 2020-1-14
    Status Code 80000500 (working at this moment, this changes?)
    Spotify Connect SDK 3.23a-v3.23.49-g5...

    Hope you can help,
    -nosualc

  2. #2
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    Re: Lumin T2 and Spotify Connect

    Welcome to the forum
    Franco Serblin Accordo Essence (on order), Vienna Acoustics Haydn Jubilee, Wharfedale Linton w/ stands, Klipsch RB-75, Klipsch RP-160M.

    Job INTegrated. Luxman L-595a, NAD M33.

    Conrad Johnson GAT2.

    NAD C 658 streamer.

    First Watt SIT-3, Job 250 Monos, NuForce STA200, AkitikA GT-102 amp, ASL Wave monos, Dennis Had 45 monos. Absolute Audio Labs PCF 25 amp (improved First Watt F7 super clone)

    RME Audio ADI-2 DAC FS, ModWright Ultimate Sony XA-5400ES.

    Burmester 948, McIntosh MCLK12, Kimber Kable, Siltech, Cardas, Avanti Audio cables.

  3. #3
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    Re: Lumin T2 and Spotify Connect

    Please power off all devices on the network, including Lumin, iPad, iPhone, Mac. Power cycle the router, all WiFi access points and all network switches. Wait for 5 minutes then power up everything again.
    Peter Lie
    LUMIN Firmware Lead

  4. #4
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    Re: Lumin T2 and Spotify Connect

    If that does not solve the problem, let me know and I'll make a new firmware for you (with Spotify 2020 SDK integrated).
    Peter Lie
    LUMIN Firmware Lead

  5. #5
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    Re: Lumin T2 and Spotify Connect

    Welcome to the forum nosualc. Maybe it can also help to shut down the app , and the reconnect the Lumin app.

    Otherwise i have to say that Peter Lie and the guys at Lumin are incredible in their way to help customers.
    Flemming

  6. #6
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    Re: Lumin T2 and Spotify Connect

    I have quite a bit of professional experience troubleshooting software (@wklie, I have been in your position many times, trying to remotely diagnose a customer problem with limited info. Thanks for your patience. #empathy).

    I have, in the course of trying to fix this, shutdown everything (via power), tracing back as far as my router. When the problem occurs, power cycling does not seem to fix it, at least more than temporarily.


    The pattern is:

    1. Cold start (T2, switch, router, Spotify clients, etc.)
    2. 90% probability of being able to connect my Spotify client via Spotify Connect and stream. Everything's cool.
    3. At some point the streaming stops mid-song.
    4. When I try to re-connect to the T2, 90% probability that it fails.

    At all times I am able to stream from Tidal or Radio from my T2. These services have always been 100% rock-steady.
    At all times I am able to stream from Spotify to my Spotify clients.

    The intermittent nature of the problem is confounding.

    Anecdotally it seems as though things are more unstable during daytime hours (US). Cue pure speculation.

    I'll keep plugging away at it to see if I can find a smoking gun, but I'm skeptical.

  7. #7
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    Re: Lumin T2 and Spotify Connect

    A beta firmware with the latest Spotify March 2020 SDK was sent to you. See if it helps. If not, there may be something odd with the network infrastructure.

    One more thing, please disable Lumin Streaming, so that you're not accidentally using AirPlay instead of Spotify Connect.
    Peter Lie
    LUMIN Firmware Lead

  8. #8
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    Re: Lumin T2 and Spotify Connect

    I've installed the firmware beta. It's working initially. I'll test drive for the next few days and post results.

    Thanks @wklie!

  9. #9
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    Re: Lumin T2 and Spotify Connect

    Hi folks,

    I too am "wed" to Spotify Connect. Fantastic functionality, using the native Spotify app on iOS with LUMIN as Spotify Connect device. (I do not use AirPlay a/k/a LUMIN Streaming, to avoid the vagaries of Wi-Fi, and rapid battery exhaustion on mobile devices.)

    I've worked around similar issues with my X1 (Spotify stream unexpectedly stops, inability to reconnect to X1) by toggling Options > Spotify Connect "Off" and "On" in the LUMIN app.

    Yesterday (07 May 2020) Spotify struggled and ultimately refused to connect to my X1, in spite of toggling the Spotify Connect in LUMIN app (waiting a moment each time, before re-enabling). But the issue coincided with a widely reported Spotify outage. (Attributed to a Facebook API bug!) Everything is working as expected today.

    @Peter: I am not clear whether the beta firmware recently I tested for you uses the March Spotify SDK. Just wanted to report my experience, and ongoing interest in Spotify Connect. Thank you for your steadfast support. It is appreciated.

    Brian

  10. #10
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    Re: Lumin T2 and Spotify Connect

    Quote Originally Posted by brw View Post
    @Peter: I am not clear whether the beta firmware recently I tested for you uses the March Spotify SDK.
    No, because it was integrated only yesterday. The firmware is sent to you in our existing PM conversation elsewhere.
    Peter Lie
    LUMIN Firmware Lead

  11. #11
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    Re: Lumin T2 and Spotify Connect

    @brw That is interesting information, and could explain why things absolutely would not work for me earlier in the day yesterday.

    It does not explain the general intermittent failures I've been seeing, and perhaps you have too.

    The updated firmware, has so far been working without issue, so I'm hopeful. I'll run it continuously this weekend and report what I see.

  12. #12
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    Re: Lumin T2 and Spotify Connect

    Update:

    I used the T2 via Spotify Connect all weekend, continuously without a problem.

    Yesterday and today (Monday, Tuesday), the failures started again. I am able to stop/restart the Spotify Connect service via the Lumin app and it works again, for a while. No cold-starting appears to be necessary.

    I had hopes that the firmware upgrade fixed the problem, but I do not believe that to be the case. It may have improved things somewhat, but it does not seem to fix the core issue.

    As I never had any of these problems in the days before the covid apocalypse, and the problem seems to coincide with daytime (US), weekday usage, it seems as though the issue could be load-related. At some point the Spotify connection fails and borks the Spotify Connect service. Pure speculation on my part, of course. Correlation != causation.

    @wklie, if you've got a way to collect logging data from my T2, I'm willing to do that.

  13. #13
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    Re: Lumin T2 and Spotify Connect

    Probably a Spotify server issue.
    https://twitter.com/SpotifyStatus
    Peter Lie
    LUMIN Firmware Lead

  14. #14
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    Re: Lumin T2 and Spotify Connect

    Intensively testing Spotify Connect in the last few days, I ran into a situation where Spotify plays on iPad but not on Lumin. Did the followings to no avail:

    - Made sure I'm running latest Spotify app
    - Rolled back my experimental changes
    - Power cycled Lumin
    - Tried different Spotify SDK
    - Tried different versions of Lumin firmware
    - Killed and restarted Spotify app
    - Waited for another day to retest

    Tried an Android device - that works! So I did the followings, again to no avail:
    - Rebooted iPad
    - Switched to a different WiFi SSID

    Ultimately, what solved my Lumin Spotify problem is to logout from Spotify app, then relogin. Now Spotify can play to my Lumin setup.

    But the story does not end here.

    I set Spotify back to play on iPad, but there is no sound from the iPad. Switching back to Lumin, Lumin Spotify Connect playback is ok. Switch back to iPad, still no sound. Killed the Spotify app again and restarted it, still no good. I asked my marketing manager for help. He examined the volume status after double tap home, and tried some volume changes. Then he started YouTube app, which works of course. Back to Spotify, now it produces sound.
    Peter Lie
    LUMIN Firmware Lead

  15. #15
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    Re: Lumin T2 and Spotify Connect

    It's been a couple of weeks since I last chimed in on this issue. And no, I'm not giving up

    I'm still seeing a problem with Spotify Connect, requiring me to stop/start the connect service via the Lumin app->Options menu.

    I can report that I've noticed that most Spotify playlists work without issue. In fact most of the curated playlists work fine, eg "Daily Mix 1", etc.

    Where the problem seems to be most pronounced is the "Your Daily Drive" curated list. Playing this curated list ends in a borked Spotify Connect service (requiring stop/start) fairly regularly.

    I'm speculating of course, but this is a playlist that Spotify updates from their end fairly frequently (eg - many many times a day, as it updates things like news podcasts). Might be related.

  16. #16
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    Re: Lumin T2 and Spotify Connect

    Thanks for the report. From the Lumin firmware point of view, we do not even distinguish what music is being played, let alone a particular Spotify playlist. So that is not likely to be a problem caused by firmware code written by us.
    Peter Lie
    LUMIN Firmware Lead

  17. #17
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    Re: Lumin T2 and Spotify Connect

    I'm just reporting what I'm seeing in the hope that you might be able to reproduce the issue, and either affect a remedy, or report it to the Spotify sdk team so they might remedy it. You've undoubtedly got access to internal debugging or logging information.

    From a fellow (software) engineer's perspective, I understand what you're saying and am empathetic.

    From a customer's perspective, I'm frustrated by the bug, regardless of its origin.

    -nosualc

  18. #18
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    Re: Lumin T2 and Spotify Connect

    Since our Spotify Connect integration was done in late 2017, even though we've already integrated the March 2020 SDK, we will carry out a complete retest of our Spotify Connect implementation against the latest Spotify test suite for integrators to ensure the Lumin Spotify experience is as perfect as possible. This will take a period of time.
    Peter Lie
    LUMIN Firmware Lead

  19. #19
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    Re: Lumin T2 and Spotify Connect

    Hi, i'm unable to play spotify connect on my lumin D1. when i try to select device on my spotify app, lumin will appear then very quickly disappear under the devices available. can somebody confirm if it is working?

  20. #20
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    Re: Lumin T2 and Spotify Connect

    Please power cycle your whole network, starting from the WiFi router. Wait for 5 minutes, then power cycle the Lumin D1, and your devices running Spotify app.

    If that does not work, in Lumin app, turn off Spotify Connect, wait for a few seconds, then turn it on again.

    If that still does not work, describe your whole network topology, including the brand and model of the WiFi router, all access points, powerline network adapters, etc.
    Peter Lie
    LUMIN Firmware Lead

  21. #21
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    Re: Lumin T2 and Spotify Connect

    thanks i will try your suggestions. just fyi i am using asus branded routers both running as router and access points.
    btw, i think there is a reset button at the back of the device. i dont think there is any instruction on the website on how to use it. please advise, and whether you think it will make a difference?

  22. #22
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    Re: Lumin T2 and Spotify Connect

    To hardware reset a Lumin:
    Power off the Lumin. Use a pin to insert into the reset hole in the back, and hold it. Hold the reset while powering on the Lumin. Keep holding it for 20 seconds more until you see some small text on the front panel. Then you can release it.
    Peter Lie
    LUMIN Firmware Lead

  23. #23
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    Re: Lumin T2 and Spotify Connect

    Which model of Asus router?
    Peter Lie
    LUMIN Firmware Lead

  24. #24
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    Re: Lumin T2 and Spotify Connect

    hi, i did a reset as per your instruction, now working ok thanks!

  25. #25
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    Re: Lumin T2 and Spotify Connect

    I'm checking in on this issue.

    The spotify connect functionality still hangs when streaming from spotify. It's especially easy to reproduce, just point it to my "Daily Drive" curated list on Spotify and let it play. It never makes it all the way to the end, and requires me to manually restart the Spotify service via the Lumin app.

    I'm on the 13.1 firmware release (July 2020).

    It's kind of embarrassing that I'm still having this problem almost a year after I first reported it on my premium T2, and that my el-cheapo HEOS devices work fine.

    While I understand you integrate a library from Spotify to implement this feature, it doesn't work very well on your device. Can we expect a remedy?

  26. #26
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    Re: Lumin T2 and Spotify Connect

    If you want to use Spotify on the device you want, then you can try this way. It supports you to download Spotify songs for offline using anywhere and anytime. It is DRmare Spotify Playlist Downloader, which can help you download music from Spotify for offline playing without any limit. You can move the downloaded Spotify songs to anywhere you like for listening.

  27. #27
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    Re: Lumin T2 and Spotify Connect

    Peter, I bought the D2 for 6 months already. But for some reason I want to try stream music from spotify free account. My lumin won't see it even though I have it enabled in setting. Did I do something wrong ? Do I need to update the firmware from the D2 ? I am using Android phone.

  28. #28
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    Re: Lumin T2 and Spotify Connect

    Please check that Lumin D2 is running Firmware 13.3, and Spotify Connect setting is enabled in Lumin app.

    You don't "see" Spotify service from Lumin app. Instead:

    You see the Lumin device in Spotify app. If it does not appear after tapping speaker device icon, power cycle the whole network, starting from the router, including but not limited to smartphones, Lumin, etc. Your phone needs to be on the WiFi network that connects to Lumin.

    If this still does not work, please describe the network topology and state all the brand and model of router, WiFi access points, switches, powerline network adapters, phone, etc.
    Peter Lie
    LUMIN Firmware Lead

  29. #29
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    Re: Lumin T2 and Spotify Connect

    How check if I have firmware 13.3 or 13.4 (i think thats the latest)
    I open the Lumin app from my android phone and i clicked on the Lumin app About
    it shows Version 3.0.8
    Date 2021-03-18

    Attached screen shot.

    Thanks
    cedric



    Quote Originally Posted by wklie View Post
    Please check that Lumin D2 is running Firmware 13.3, and Spotify Connect setting is enabled in Lumin app.

    You don't "see" Spotify service from Lumin app. Instead:

    You see the Lumin device in Spotify app. If it does not appear after tapping speaker device icon, power cycle the whole network, starting from the router, including but not limited to smartphones, Lumin, etc. Your phone needs to be on the WiFi network that connects to Lumin.

    If this still does not work, please describe the network topology and state all the brand and model of router, WiFi access points, switches, powerline network adapters, phone, etc.
    Attached Images Attached Images

  30. #30
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    Re: Lumin T2 and Spotify Connect

    In the configuration see if "automatic update" is activated if so, deactivate it and activate it again. Lucky

  31. #31
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    Re: Lumin T2 and Spotify Connect

    Quote Originally Posted by zombiedad View Post
    How check if I have firmware 13.3 or 13.4 (i think thats the latest)
    I open the Lumin app from my android phone and i clicked on the Lumin app About
    it shows Version 3.0.8
    Date 2021-03-18
    There are two "About" functions in the app. The one you chose is About of the app. There is another About in options for Lumin D2.
    Peter Lie
    LUMIN Firmware Lead

  32. #32
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    Re: Lumin T2 and Spotify Connect

    Hi Peter,

    I got it. It shows 13.3 and Spotify connect is working now. You are the best !


    Quote Originally Posted by wklie View Post
    There are two "About" functions in the app. The one you chose is About of the app. There is another About in options for Lumin D2.

  33. #33
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    Re: Lumin T2 and Spotify Connect

    I'm glad it's working for you now.

    What exactly did you do to fix the problem? Rebooted everything? Upgraded firmware? Updated Spotify app?
    Peter Lie
    LUMIN Firmware Lead

  34. #34
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    Re: Lumin T2 and Spotify Connect

    Peter, I rebooted everything lol.


    QUOTE=wklie;329589]I'm glad it's working for you now.

    What exactly did you do to fix the problem? Rebooted everything? Upgraded firmware? Updated Spotify app?[/QUOTE]

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Lumin T2 and Spotify Connect

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