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  1. #1
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    Last few feet of international delivery

    Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

    So far, my unit is working very well but given
    Itís a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

    Anyway, enjoy.


    https://youtube.com/shorts/fvUuAK9w2FY?si=HrwJukpJNI_HunLw

  2. #2
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

    So far, my unit is working very well but given
    Itís a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

    Anyway, enjoy.


    September 15, 2023 - YouTube
    That wasn't as bad as expected, doubt they would fire someone for that, since during prior transport it probably got tossed around quite a bit more. Should he have come up your 2 steps and placed near door? Yes, but he did chuck it more horizontally than a looping shot put ;-).
    Frankly if your server can't handle that type of impact, fully packaged, it's probably not well made for the long run.
    We'll discuss it over a beer in Feb

  3. #3
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    Re: Last few feet of international delivery

    Pfft, thatís nothing. Think of what that package went through on its way to your destination. I mean I get it and have footage of my previous DAC literally thrown / dropped onto door step, it was Last few feet of international delivery moment.
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  4. #4
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

    So far, my unit is working very well but given
    Itís a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

    Anyway, enjoy.


    September 15, 2023 - YouTube

    The OCD in me TOTALLY relates to your concern.

    But the more reality-side based side of my brain does sometimes overrule the OCD part. That light toss is nothing to be concerned about and I promise you it suffered more on the travels overseas than it did there. It will be fine.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  5. #5
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    Re: Last few feet of international delivery

    I'm sure what you guys are saying about the rough trip is most likely the truth but in this day and age where pretty much everything is recorded why not put your best foot forward and do the right thing. At least give us an illusion someone cared, LOL
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  6. #6
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    Re: Last few feet of international delivery

    Exactly! The doorbell camera is not hiding. To me, it shows a lazy worker who is just putting in his time. Itís like a waitress dropping your plate in front of you while reaching across your wifeís face. No care or pride in the work.

  7. #7
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    Exactly! No care or pride in the work.
    Welcome to the latest generation of people we are now stuck with. They are taught to be professional victims, not real work ethic.

    It seems every week I read about door dash people caught spitting in food because they didn't think their tip was high enough.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  8. #8
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    Re: Last few feet of international delivery

    No sign of any FRAGILE labels. Blame the sender, not the messenger!
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  9. #9
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    Re: Last few feet of international delivery

    I don't think a label would provoke common sense.

    I shipped an amp to Hawaii a few months ago, the outer box was tattered due to past Fedex trip. I knew when I lifted it the box gave like if it was lifted a few more times the insides may land on the ground. So the UPS guy weighs it, while he is doing that I asked if he was going to put the box in an outer box. He says no. We continue the transaction, then he learns I want $3k insurance, he says well we had better box it and we put a special label on it. LOL CYA

    I should be glad he cared enough to avoid the insurance claim if one happened. Many high end companies now ship in aflight box and say it's cheaper to repair any damage than to attempt to get paid on an insurance claim. Meaning they don't even bother paying for insurance.
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  10. #10
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    Re: Last few feet of international delivery

    No FRAGILE labels? Seriously? Thatís the stupidest thing I have heard in a long while.

  11. #11
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    Re: Last few feet of international delivery

    Quote Originally Posted by Mr Peabody View Post
    I don't think a label would provoke common sense.
    Exactly right.

    People ignore stop signs, red lights, speed limits, text while driving, and more. Yet somehow a fragile sticker would suddenly induce an overwhelming sense of care and delicacy.

    I agree they still should put them on, but to think the absence of them caused this is a bit silly.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  12. #12
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    Exactly right.

    People ignore stop signs, red lights, speed limits, text while driving, and more. Yet somehow a fragile sticker would suddenly induce an overwhelming sense of care and delicacy. .
    If I may say, a foolish remark. If these is no FRAGILE label, this offers a defence to the driver and courier company and an insurance claim may well fail.
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  13. #13
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    Re: Last few feet of international delivery

    It wasn't too bad. If the server broke from that little impact, it was badly packaged inside.

    Personally, I would never ship an expensive server without a pallet. Yes, palletized shipping is more expensive (plus takes MUCH more time on the seller's end), but that is how it should be handled. There is just no excuse.

    I ship A LOT of stuff worldwide. To avoid shipping damage, I always ship stuff either palletized or double boxed (original box with original packaging put inside a bigger carton box with lots of styrofoam peanuts).

    It has been my observation, 95% of the sellers are just lazy. Or do not care. Or both.
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  14. #14

    Re: Last few feet of international delivery

    Nothing Burger!
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  15. #15
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    Re: Last few feet of international delivery

    Quote Originally Posted by Hear Here View Post
    and an insurance claim may well fail.
    This is the US, not imaginary land. The suggestion that an insurance claim would fail due to lack of a sticker is uninformed at best.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  16. #16

    Re: Last few feet of international delivery

    Quote Originally Posted by Elberoth View Post
    It wasn't too bad. If the server broke from that little impact, it was badly packaged inside.

    Personally, I would never ship an expensive server without a pallet. Yes, palletized shipping is more expensive (plus takes MUCH more time on the seller's end), but that is how it should be handled. There is just no excuse.

    I ship A LOT of stuff worldwide. To avoid shipping damage, I always ship stuff either palletized or double boxed (original box with original packaging put inside a bigger carton box with lots of styrofoam peanuts).

    It has been my observation, 95% of the sellers are just lazy. Or do not care. Or both.
    I hate opening any box that is filled with styrofoam peanuts. They are a freaking nightmare to clean up. I think we can do better than using styrofoam peanuts for packing in 2023.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  17. #17
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    Re: Last few feet of international delivery

    It seems some wish to point blame at anyone other than the delivery ó The shipper used bad packaging, the package didnít have a fragile label, the delivery man had a bad day or was raised only by one parent, the sun was in his eye, it was probably treated worse along the way, if it breaks because of that it is the shippers faultÖ. All of these are excuses for not holding the driver accountable to do his job in the manner expected.

    The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.

  18. #18
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    All of these are excuses for not holding the driver accountable to do his job in the manner expected.

    The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.
    Serious question - is there an expectation / promise by shipper and delivery service that items shipped will be handled with kid gloves with white glove service from door to door? Is there a requirement that they hand carry and gently place it right by your front door?

    I've shipped a LOT of stuff and never seen where they promise that nor set that expectation.

    I agree with you he should have taken the extra two steps. I agree he shouldn't have tossed it. I disagree complaining to the shipper or trying to get him fired.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  19. #19
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    Serious question - is there an expectation / promise by shipper and delivery service that items shipped will be handled with kid gloves with white glove service from door to door? Is there a requirement that they hand carry and gently place it right by your front door?

    I've shipped a LOT of stuff and never seen where they promise that nor set that expectation.

    I agree with you he should have taken the extra two steps. I agree he shouldn't have tossed it. I disagree complaining to the shipper or trying to get him fired.
    Fair question. Well, boxes are not newspapers. It would seem obvious to me that a heavy package is not something to toss around but maybe I need to read the fine print.

    Sorry I communicated this event here. Peace out.

  20. #20
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    Re: Last few feet of international delivery

    Quote Originally Posted by mep View Post
    I hate opening any box that is filled with styrofoam peanuts. They are a freaking nightmare to clean up. I think we can do better than using styrofoam peanuts for packing in 2023.
    Styrofoam peanuts are a perfect filler to put inbetween the two boxes (when shipping stuff double boxed). They are light (a huge factor), offer excellent cushioning in case the package is dropped (which WILL happen), plus are cheap and easy to use. Everything else is secondary to me.
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  21. #21
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    Well, boxes are not newspapers.
    You will not change the world. Or the way packages are handled. You can only accept that and prepare the package accordingly.

    Personally, when I prepare stuff for shipping, I always ask myself a very simple question: will it get damaged when UPS drops it from 1m onto the ground?

    No > go ahead, you can ship it
    Yes > do your homework and box it better
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  22. #22

    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    It seems some wish to point blame at anyone other than the delivery ó The shipper used bad packaging, the package didnít have a fragile label, the delivery man had a bad day or was raised only by one parent, the sun was in his eye, it was probably treated worse along the way, if it breaks because of that it is the shippers faultÖ. All of these are excuses for not holding the driver accountable to do his job in the manner expected.

    The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.
    Your gear wasn't damaged so there is no blame that needs to be assigned.
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  23. #23
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    Re: Last few feet of international delivery

    Who said there isn't respect for packages ..... its called pure lazy and a total disregard for a person's property. And there are 1000's of these examples on You Tube etc... its the new age of who gives a shit about your stuff. Dam shame.

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  24. #24
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    Exactly right.

    People ignore stop signs, red lights, speed limits, text while driving, and more.
    I have a similar problem with just about every Mail Carrier I get. Think about it, how much more simple can this be.
    Drive to next box
    Open box
    Put Mail in box
    Close Box
    Put Flag down if mail was taken from box

    They can only perform the first 3 steps properly yet they get Bennies and Pay and Lifetime Medical better than most Skilled Laborers and Educated Professionals.
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  25. #25
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    Re: Last few feet of international delivery

    Quote Originally Posted by CPP View Post
    Who said there isn't respect for packages ..... its called pure lazy and a total disregard for a person's property. And there are 1000's of these examples on You Tube etc... its the new age of who gives a shit about your stuff. Dam shame.


    I do think it's a generational thing with all the snowflakes who are professional victims and self-absorbed.

    There is a small family owned coffee and donut shop by our house and I go by on Sunday mornings. When the older mother serves us she takes pride and care and even is sure to put the donuts in the bag in a way they won't get damaged. When her son serves us he couldn't care less, never thanks us, and throws the donuts in the bag in a way they get destroyed. We see this played out in all aspects of life.

    It's what we've allowed happen as a nation with no rules, easing of all standards in the name of some imaginary "fairness" and no longer being held accountable for our own actions. It's much larger than merely shipping packages. It's simple cause and effect that we are seeing.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  26. #26
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    Re: Last few feet of international delivery

    So true,....

    They got their Participation Trophy though so I guess they are doing fine Last few feet of international delivery

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  27. #27
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    I do think it's a generational thing with all the snowflakes who are professional victims and self-absorbed.

    There is a small family owned coffee and donut shop by our house and I go by on Sunday mornings. When the older mother serves us she takes pride and care and even is sure to put the donuts in the bag in a way they won't get damaged. When her son serves us he couldn't care less, never thanks us, and throws the donuts in the bag in a way they get destroyed. We see this played out in all aspects of life.

    It's what we've allowed happen as a nation with no rules, easing of all standards in the name of some imaginary "fairness" and no longer being held accountable for our own actions. It's much larger than merely shipping packages. It's simple cause and effect that we are seeing.
    As if our parents and grandparents didn't say the same thing about our generation.
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  28. #28
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    Re: Last few feet of international delivery

    Quote Originally Posted by still-one View Post
    As if our parents and grandparents didn't say the same thing about our generation.
    At least our grand parents and parents actually worked hard, didn't play victim, and had pride, had real jobs by their 30's and didn't live in their parents basement until they were 34. The current parents and kids not so much which is demonstrable and objective.

    I openly admit my bother is a snowflake parent.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  29. #29
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    Re: Last few feet of international delivery

    So you condone your auto mechanic taking your car for a spin at twice the speed limit as long as the car isnít damaged?

    As long as contents arenít damaged, the carriers can do anything they want with them?

    I highly suspect the company management does it train their drivers like that

  30. #30
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    At least our grand parents and parents actually worked hard, didn't play victim, and had pride, had real jobs by their 30's and didn't live in their parents basement until they were 34. The current parents and kids not so much which is demonstrable and objective.

    I openly admit my bother is a snowflake parent.
    Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.
    Jim

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  31. #31
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    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    So you condone your auto mechanic taking your car for a spin at twice the speed limit as long as the car isnít damaged?

    As long as contents arenít damaged, the carriers can do anything they want with them?

    I highly suspect the company management does it train their drivers like that
    Hi - not sure if you are talking to me. I'm sorry you are so hurt that no one else on this forum is upset like you are.

    You seem to miss my point which I have clearly made repeatedly - consequences for actions.

    If you really think there should be consequences for a guy who dropped your package (not a civil nor criminal offense) and no damage occurred other than your feelings and in no violation of any agreements you had, and blindly suggest this is a conspiracy with his management, and somehow equate that with driving in a deadly manner without regard for public safety and driving to endanger (which is a criminal offense), then there is clearly no having an adult conversation.

    I wish you the best of luck with your campaign to convince others your package suffered the crime of the century.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  32. #32
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    Re: Last few feet of international delivery

    Just watched the video. That was a "Gentle Slide" compared to what usually goes on.
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    Re: Last few feet of international delivery

    Quote Originally Posted by still-one View Post
    Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.
    The problem started by and in Washington DC , all by design , the greatest transfer of wealth is going into DC ..!!!
    * An Audiophile is only as old as his latest Class D incarnation *

  34. #34
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    Re: Last few feet of international delivery

    Quote Originally Posted by still-one View Post
    Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.
    Sure Jim. If you say so.

    I'm happy to put my 4 years with a minor in economics and reality up against headline-repeating fluff offline of this forum any time for an honest in-depth conversation.

    I'm not going to discuss the realities of economics and the effects and reality of high corporate taxation rates, over-regulation and the detrimental costs on business and society, destructive effects of NAFTA, dumping by China and more and how they created what you state on an audio forum.

    Happy listening!
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

  35. #35
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    Re: Last few feet of international delivery

    Quote Originally Posted by MichaelsMinute View Post
    Sure Jim. If you say so.

    I'm happy to put my 4 years with a minor in economics and reality up against headline-repeating fluff offline of this forum any time for an honest in-depth conversation.

    I'm not going to discuss the realities of economics and the effects and reality of high corporate taxation rates, over-regulation and the detrimental costs on business and society, destructive effects of NAFTA, dumping by China and more and how they created what you state on an audio forum.

    Happy listening!
    I don't think you have a grasp on the full picture. I was responsible for a sector of our operations that had factories based on every continent save for Antarctica so I am (was) fully conversant on global sourcing decisions.

    It's easy to take shots at China, much of which is warranted, but remember a lot of those exports are sourced from Joint Venture operations owned by Chinese and US companies. We gave them our technology, and yes they are still trying to steal what we maintained here.
    Jim

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    Re: Last few feet of international delivery

    Quote Originally Posted by still-one View Post
    I don't think you have a grasp on the full picture. I was responsible for a sector of our operations that had factories based on every continent save for Antarctica so I am (was) fully conversant on global sourcing decisions.

    It's easy to take shots at China, much of which is warranted, but remember a lot of those exports are sourced from Joint Venture operations owned by Chinese and US companies. We gave them our technology, and yes they are still trying to steal what we maintained here.
    That is just one cog in in the list I stated of issues.
    "We are all billionaires because of the huge piles sweet dough rolling in from our participation in the ongoing campaign to suck your collective brains through a stirrer-straw." - PTA Editorial Staff

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    Re: Last few feet of international delivery

    To recap;

    - The delivery guy did his job.
    - We shouldnít expect a delivery driver to treat a package with any care.
    - Throwing heavy packages is an acceptable level of service for a delivery company.
    - Large corporations and China are to blame.

    Geesh

    Seems we have veered off of the key point.

    Perhaps the Moderators would like to delete this thread? I would support that.

  38. #38

    Re: Last few feet of international delivery

    Quote Originally Posted by crwilli View Post
    To recap;

    - The delivery guy did his job.
    - We shouldnít expect a delivery driver to treat a package with any care.
    - Throwing heavy packages is an acceptable level of service for a delivery company.
    - Large corporations and China are to blame.

    Geesh

    Seems we have veered off of the key point.

    Perhaps the Moderators would like to delete this thread? I would support that.
    Me too!
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  39. #39
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    Re: Last few feet of international delivery

    Come on man you can't just put on the brakes when your raft hits the rapids, you have to ride them out. Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL
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  40. #40
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    Re: Last few feet of international delivery

    Quote Originally Posted by Mr Peabody View Post
    Come on man you can't just put on the brakes when your raft hits the rapids, you have to ride them out. Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL
    Now things get serious
    2chl : Pass Xa-30.5, W4S STP-SE Stage 2, Kef 201/2, KEF 140, Vapor Breeze, Lumin, VPI Classic, Manley Chinook, Cadenza Bronze, Bryston CD, BHA-1, HD650, HD800s, HD820's, Dan Clark 1.1, Focal Stellia, OPPO 203, 105.

  41. #41
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    Re: Last few feet of international delivery

    Quote Originally Posted by Mr Peabody View Post
    Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL
    As for broken Oreos, what better way to top your vanilla ice cream ......
    Cheers ! Ö. Dave

  42. #42
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    Re: Last few feet of international delivery

    Quote Originally Posted by Mikado463 View Post
    As for broken Oreos, what better way to top your vanilla ice cream ......
    Oh no, I thought we were talking about a package of broken IsoAcoustic footers

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Last few feet of international delivery

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