Welcome to the AudioShark Forums.
Results 1 to 4 of 4
  1. #1
    Senior Member
    Join Date
    Jan 2016
    Location
    Solana Beach, CA
    Posts
    199

    Outstanding VAC customer service

    A big shout out to Kevin Hayes for his recent assistance. I noticed one day that the right channel was much louder than the left. I suspected a tube was probably going bad, so I reached out to VAC. Kevin personally responded to my email and walked me thru in detail how to localize the problem. Very logical. Very clear. And it worked! Turns out the problem was a SS device upstream of the preamp, and not a tube at all!

    This is the 2nd time Kevin has helped me troubleshoot my system, and the first time was over a weekend. Hard to over-value such outstanding customer service! Just one of the MANY reasons to love my VAC equipment.
    Analog source: AMG Viella 12; Ortofon Anna cartridge, van den Hul Crimson Stradivarius XGW
    Digital source: Totaldac d1-twelve Mk2 DAC, Totaldac d1-player, Totaldac d1-streamer, Totaldac Live Power supply
    Pre amp: VAC Master with phono
    Phonostage: ​Constellation Andromeda
    Amps: VAC 200iQ monoblocks
    Speakers: Magico M3 with MPods
    Cables: Synergistic Research Galileo SX speaker, phono, analog and digital interconnects
    Power products: Synergistic Research Galileo PowerCell SX and Transporter Ultra. Galileo SX and SRX power cords. Keces P3 LPS for cable modem and router.

  2. #2
    Super Moderator
    Join Date
    Apr 2013
    Location
    NY
    Posts
    18,726

    Re: Outstanding VAC customer service

    VAC is an outstanding company. Glad everything worked out.
    Fleetwood Deville by Oswald Mills Audio, Vienna Acoustics Haydn Jubilee, Wharfedale Linton w/ stands, Klipsch RB-75, Klipsch RP-160M.

    Job INTegrated. Luxman L-595aSE

    NAD C 658 streamer.

    First Watt SIT-3, Job 250 Monos, NuForce STA200, AkitikA GT-102 amp, ASL Wave monos, Dennis Had 45 monos. Absolute Audio Labs PCF 25 amp (improved First Watt F7 super clone)

    Topping D90, RME Audio ADI-2 DAC FS, ModWright Ultimate Sony XA-5400ES.

    Burmester 948, McIntosh MCLK12, Kimber Kable, Siltech, Cardas, Avanti Audio cables.

  3. #3
    Senior Member
    Join Date
    Dec 2013
    Location
    Naples, FL
    Posts
    614

    Re: Outstanding VAC customer service

    So awesome to experience such amazing customer service from a 1st class company!
    Buddy

    Boulder 1160 Amp, 1110 Pre-Amp
    Audio Research Ref. 3 Phono-Pre
    Vivid Audio Giya G2S2 Speakers
    MSB Reference DAC
    Innuos Statement w/Next. Gen. PS
    B & W DB1D Subwoofer X2
    Audioquest Niagara 5000 Power Conditioner
    Kronos Pro Turntable w/Kronoscope RS tonearm + SCPS-1 PS + MSL Platinum Cart.
    VPI HW-40 Turntable w/ Lyra Etna cartridge
    Jay's Audio CDT3-MK3 CD Transport
    Schiit Mjolnir 2 HPA + Audeze LCD X headphones
    Adona Equipment Rack and Amp Stands
    Furutech Outlets and Plates + NCF Booster
    Shunyata Cables
    Synergistic Research Galileo SX Ground Block, FEQ 4, Ethernet Switch UEF, Black Box + Room Acoustic treatments

  4. #4
    Senior Member
    Join Date
    May 2019
    Location
    Malaysia
    Posts
    155

    Re: Outstanding VAC customer service

    VAC customer service is second to none. The instruction manual outlines the troubleshooting clearly. Recently had issues with faint sound on one channel and found that my Hana cartridge was the culprit.


    Sent from my iPhone using Tapatalk
    Turntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
    Digital Source: dCS Bartok w/headphone amp
    Preamp: Soulution 520
    Amplifier: Soulution 511
    Speakers: Rockport Atria II
    Power conditioning- Shunyata Research Denali 6000T v1
    Power cord: AQ Thunder/Transparent Audio XL Gen 6
    Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
    Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike

AudioShark - The Best High End Audio Discussion forum.

AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.

The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.

At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.

We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!

Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com

Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.

Sincerely,
The Audioshark.org Team

Outstanding VAC customer service

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •