James Tanner - Bryston
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- Joined
- Apr 10, 2013
- Messages
- 1,874
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- #1
It's Mike Pickett Week!
I thought I'd share my Mike Pickett story, and encourage you to share your experiences, as I'm sure many of you have received excellent customer service from this distinguished gent.
It was a close thing. During the August earthquake in Napa, our Bryston 6BSST(C) almost shook off the top shelf of our equipment cabinet. The 96-pound amp sits eight feet off the floor, and it was teetering on the edge of its 200-pound capacity shelf. Following the 3am shaking, I groped my way up a ladder to push the amp back into place. Whew! A couple of weeks later, I emailed the illustrious Mr. Pickett and asked his advice as to how to best secure my Bryston gear (listed below). Via an extended email conversation, Mike gave the matter considerable thought and analysis and recommended an elegant solution: securing ground posts to the rear of the units (absenting the 6B, which has handy rear handles that may be used) and running high-strength cable (such as aircraft cable) to one (or two) securing bracket(s) on each shelf. This was far better than my proposal of using long bolts from the bottom of the shelf, through the feet, and into the chassis of each piece of gear. Mike explained cogently that it would be better for the gear to be able to move a bit rather than be rigidly attached to the shelving.
A few days later, a Bryston package arrived, with all the hardware necessary to affix the ground posts, not just for my Bryston Gear, but also for my other electronics. Mike noted in an email that Bryston was happy to supply these items without charge. Incredibly generous, eh? More than this, the time, expertise, and focused attention that Mike offered led to an ingenious and effective solution. What a guy! What a company!
I can only express my most sincere thanks to Mike for his expertise and generosity, and to Bryston for creating a customer-first culture. That's why my future gear will be Bryston.
Please share your Mike Pickett story. From California, I can't treat him to Tim's Bits, but I can offer my heartfelt appreciation. Besides, the gent has a great AudioCircle avatar, one worth a week's celebration!
Rich
__________________
Whiney Napa Valley
I thought I'd share my Mike Pickett story, and encourage you to share your experiences, as I'm sure many of you have received excellent customer service from this distinguished gent.
It was a close thing. During the August earthquake in Napa, our Bryston 6BSST(C) almost shook off the top shelf of our equipment cabinet. The 96-pound amp sits eight feet off the floor, and it was teetering on the edge of its 200-pound capacity shelf. Following the 3am shaking, I groped my way up a ladder to push the amp back into place. Whew! A couple of weeks later, I emailed the illustrious Mr. Pickett and asked his advice as to how to best secure my Bryston gear (listed below). Via an extended email conversation, Mike gave the matter considerable thought and analysis and recommended an elegant solution: securing ground posts to the rear of the units (absenting the 6B, which has handy rear handles that may be used) and running high-strength cable (such as aircraft cable) to one (or two) securing bracket(s) on each shelf. This was far better than my proposal of using long bolts from the bottom of the shelf, through the feet, and into the chassis of each piece of gear. Mike explained cogently that it would be better for the gear to be able to move a bit rather than be rigidly attached to the shelving.
A few days later, a Bryston package arrived, with all the hardware necessary to affix the ground posts, not just for my Bryston Gear, but also for my other electronics. Mike noted in an email that Bryston was happy to supply these items without charge. Incredibly generous, eh? More than this, the time, expertise, and focused attention that Mike offered led to an ingenious and effective solution. What a guy! What a company!
I can only express my most sincere thanks to Mike for his expertise and generosity, and to Bryston for creating a customer-first culture. That's why my future gear will be Bryston.
Please share your Mike Pickett story. From California, I can't treat him to Tim's Bits, but I can offer my heartfelt appreciation. Besides, the gent has a great AudioCircle avatar, one worth a week's celebration!
Rich
__________________
Whiney Napa Valley