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Thread: T+A Support

  1. #1
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    T+A Support

    I was a bit hesitant to purchase my T+A gear only because it doesn’t have a strong presence here in the States. I had a minor issue with my MP3100HV. I contacted the U.S. distributor, David. He was incredibly helpful, and informative. A really nice guy also. We took care of the issue, updated my firmware, and had a very pleasant phone call. Overall, one of the best consumer experiences I’ve ever had, solving a problem.. I think the gear is fantastic, and now that I’ve experienced the terrific factory support, I highly recommended the brand.
    T+A MP3100HV, T+A PA3100HV. Custom made Furutech cables with ETP-609 distributor with NCF outlets, Harbeth 40.2 Anniversaries.

  2. #2
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    Re: T+A Support

    Quote Originally Posted by Penthouse-D View Post
    I was a bit hesitant to purchase my T+A gear only because it doesn’t have a strong presence here in the States. I had a minor issue with my MP3100HV. I contacted the U.S. distributor, David. He was incredibly helpful, and informative. A really nice guy also. We took care of the issue, updated my firmware, and had a very pleasant phone call. Overall, one of the best consumer experiences I’ve ever had, solving a problem.. I think the gear is fantastic, and now that I’ve experienced the terrific factory support, I highly recommended the brand.
    Agreed. David is awesome. Just wish I could get more traction with the brand. Everyone loves the look and sound.


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    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

    Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.

    https://suncoastaudio.com/
    Phone: 941-932-0282
    Facebook: https://www.facebook.com/Suncoast-Au...1105178279194/

  3. #3
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    Re: T+A Support

    Quote Originally Posted by Penthouse-D View Post
    I was a bit hesitant to purchase my T+A gear only because it doesn’t have a strong presence here in the States. I had a minor issue with my MP3100HV. I contacted the U.S. distributor, David. He was incredibly helpful, and informative. A really nice guy also. We took care of the issue, updated my firmware, and had a very pleasant phone call. Overall, one of the best consumer experiences I’ve ever had, solving a problem.. I think the gear is fantastic, and now that I’ve experienced the terrific factory support, I highly recommended the brand.
    +1

    this was my 100% exact experience in dealing with technical support staff in germany. i would also not hesitate to recommend the brand on all fronts.
    viking acoustics berlin r mk2 | air tight atc-5 + atm-300r | clearaudio concept + virtuoso v2 MM | t+a dac8 dsd + kanjiroba diy transport + roon rock
    alp-tone audio analog cables | core audio designs plyKraft 3L | hifi racks ltd podium t5-iii

  4. #4
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    Re: T+A Support

    Mike, David and I discussed the new marketing efforts the company is investing in here . The products are also getting some fantastic reviews in many of the audio mags. I feel they’re putting a lot of effort into growing the brand....
    T+A MP3100HV, T+A PA3100HV. Custom made Furutech cables with ETP-609 distributor with NCF outlets, Harbeth 40.2 Anniversaries.

  5. #5
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    Re: T+A Support

    Quote Originally Posted by Penthouse-D View Post
    Mike, David and I discussed the new marketing efforts the company is investing in here . The products are also getting some fantastic reviews in many of the audio mags. I feel they’re putting a lot of effort into growing the brand....
    Me too. Would love to see a refresh to the amps.


    Sent from my iPhone using Tapatalk Pro
    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

    Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.

    https://suncoastaudio.com/
    Phone: 941-932-0282
    Facebook: https://www.facebook.com/Suncoast-Au...1105178279194/

  6. #6
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    Re: T+A Support

    Mike, please explain.. thanks.
    T+A MP3100HV, T+A PA3100HV. Custom made Furutech cables with ETP-609 distributor with NCF outlets, Harbeth 40.2 Anniversaries.

  7. #7
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    Re: T+A Support

    Quote Originally Posted by Penthouse-D View Post
    Mike, please explain.. thanks.
    A3000 has been out for a while now.


    Sent from my iPhone using Tapatalk Pro
    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

    Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.

    https://suncoastaudio.com/
    Phone: 941-932-0282
    Facebook: https://www.facebook.com/Suncoast-Au...1105178279194/

  8. #8
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    Re: T+A Support

    Penthouse - thanks for the information - all this time I was thinking I would have to return the equipment to Germany for any issues. I have the PA3100 HV and the PDP3000 HV - beautiful and incredible units.
    Studio/Study:
    Mojo Audio Deja Vu Evo Universal Music Server > or McIntosh MVP-901 > Mojo Audio Mystique Evo Dac > Raven Audio Osprey Integrated Tube Amp > Harbeth P3ESR


    Main Listening Rig:
    Shunyata Denali D6000/SV2>Mojo Audio Deja Vu Evo Universal Music Server > or Jay's Audio CDT2-Mk3 > TotalDac D1-Tube > VAC Master Preamp > VAC Master 300 > JM Reynaud Orfeo Jubile


    Home Theater:
    Xfinity Cable Box or Oppo BDP105D > McIntosh C2300 Preamp > McIntosh MC302 Amp > JM Reynaud Offrande Supreme

  9. #9
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    Re: T+A Support

    Should your unit ever need physical work, they have a service center in Atlanta , and I believe another on the west coast. If I remember correctly.....
    T+A MP3100HV, T+A PA3100HV. Custom made Furutech cables with ETP-609 distributor with NCF outlets, Harbeth 40.2 Anniversaries.

  10. #10
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    Re: T+A Support

    I highly recommend T+A. I too was concerned with service and simply things like a firmware update (which they have assured me is not needed). If they have a West Coast center also I would love to know who.

    I have read several really good reviews. I really would love to see the brand get a lot more traction here in the States. It is such great gear!
    McIntosh C49, MC152, MR85, R778 | T+A DAC 8 DSD | KEF LS50 Meta w/S2, KC62 (x2) | Rega RP8, Ania Pro, NEO PSU | Technics SL-1500C | Audio Technica VM750ML | Hexmat Eclipse, Yellow Bird, Molekula, Molekula Mini | Pro-Ject VC-E | Falcon NW PC Server (Roon Core & HQPlayer) | Microsoft Surface Pro 6 (Roon Controller) | Abyss Diana Phi | Schiit Jotunheim 2 | Astell&Kern SE200 | Oppo BDP105

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T+A Support

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