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  1. #1

    Onkyo Steps Up to the Plate!

    As some of you know, my home theater system is separate from my stereo system and they are located in different parts of my house. My AVR is the Onkyo TX-NR3010. Late last week, I lost audio from all channels. The AVR stayed powered up, but there was no sound. I had no choice but to pull it out of my system while I figured out what do with regards to getting this beast repaired. In the meantime, I went to the local HHGregg over the weekend and bought a Sony STR-DN850 to hold me over.

    I told a friend of mine about my Onkyo and he happened to see a thread on AVS where he noticed that Onkyo had a recall notice published for certain AVRs because of one or all channels dropping out. He sent me the link and I typed in my serial number and Onkyo said my receiver was covered. They sent me an email to let me know they are shipping me a box to return the receiver to them and it will come with a prepaid shipping label to ship the receiver back to them. Onkyo is going to repair the receiver free of charge and return it to me. You can't ask for much better service than that.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  2. #2

    Re: Onkyo Steps Up to the Plate!

    That is great service!

    I had a similar experience this week. I had a driver go in one of my speakers last Friday afternoon. I called my dealer at about 2:00PM Chicago time and told him. Sumiko/ Fine Sounds had a matched replacement driver to my dealer by Monday afternoon and my dealer had it installed by Monday night.

    My speaker isn't even produced any longer. When I heard it go, first thing that went through my mind was, damn, this is gonna be a long time getting fixed. But Sumiko stocked The Sonus Faber replacement drivers in California and reacted quickly. Great service.

  3. #3
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    Re: Onkyo Steps Up to the Plate!

    Very very cool mep.
    George
    -----------------------

    Aurender ACS10 Music Server > Holo Audio May KTE R2R Ladder DAC > Pass Labs XP-30 Preamp > Pass Labs XA160.5 Class A Mono Blocks > Martin Logan Renaissance ELS 15A Speakers

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  4. #4
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    Re: Onkyo Steps Up to the Plate!

    Can you post the link to the recall. My SC-5509 stopped passing video through HDMI, but audio is okay.
    Bud

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson four shelf maple rack, Micropoint brass footers
    Three 20 amp circuits.

  5. #5

    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by BlueFox View Post
    Can you post the link to the recall. My SC-5509 stopped passing video through HDMI, but audio is okay.

    Onkyo acknowledges failed units and extending warrranties until 2018 - AVS | Home Theater Discussions And Reviews
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  6. #6
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    Re: Onkyo Steps Up to the Plate!

    This is very good to read Mark.
    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

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  7. #7
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    Re: Onkyo Steps Up to the Plate!

    I had a relay go out on my Parasound A21 amp. Parasound sent out a new shipping box for free and returned my amp in a 2 week span and sent me a Parasound long sleeve shirt to boot.
    My Gear- Mains System-Pass X250 amp, BAT VK-51se preamp, Luxman DA-06 DAC, Magnepan 1.6's, Thorens TD-145 TT, Dual Martin Logan Subs, Vintage Luxman T-110 Tuner, Cables-WW Platinum 7 USB, Cardas Parsec XLR, AQ Columbia DBS 72v XLR, Belden 8402 XLR.

  8. #8
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    Re: Onkyo Steps Up to the Plate!

    Good to read these kinds of Customer Service stories! Thanks for sharing.
    Avanti Audio

    arc sp-11 or ls27 | arc d130 | vpi classic 2 w/periphery ring w/Si3N4 bearing & sapphire thrust plate & 2x jmw 10.5i | phoenix engineering eagle & road runner | ortofon cadenza bronze, miyajima zero mono | sentec eq11 w/ Sylvania 5751 TMBP & CBS 7318 | auditorium a23 | canton ref 9 dc | 2x m&k v125 | oppo bdp-95 | chord qutest | lumin d1 & sbooster | avanti audio vivace cables

  9. #9

    Re: Onkyo Steps Up to the Plate!

    We need to tell 'the good' when it happens because we damn sure 'tell the bad' when it happens.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  10. #10
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    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by mep View Post
    We need to tell 'the good' when it happens because we damn sure 'tell the bad' when it happens.
    Yep.
    Avanti Audio

    arc sp-11 or ls27 | arc d130 | vpi classic 2 w/periphery ring w/Si3N4 bearing & sapphire thrust plate & 2x jmw 10.5i | phoenix engineering eagle & road runner | ortofon cadenza bronze, miyajima zero mono | sentec eq11 w/ Sylvania 5751 TMBP & CBS 7318 | auditorium a23 | canton ref 9 dc | 2x m&k v125 | oppo bdp-95 | chord qutest | lumin d1 & sbooster | avanti audio vivace cables

  11. #11
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    Re: Onkyo Steps Up to the Plate!

    Well, since the thread appears to have drifted to generic customer service stories, then I will add mine, and it is a positive experience. I will leave the freaking Sony story for another time.

    When I first got my Pass X600.5 amps I plugged both into my Shunyata Triton, along with everything else. One night (Friday) I am playing the stereo loud (do we notice a common theme here), and the 20 amp breaker on the Triton trips. After I reset it, and turned the amps on, the Triton started making a horrible vibration sound once the Pass amps reached max idle current. While it worked, the noise was unbearable. I contacted Shunyata and they had UPS come to the house and pick it up. They fixed it in a day, and Caelin Gabriel contacted me to describe the issue. When I received it back, they had also included a set of their spikes, and my total cost was $0.00.
    Bud

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson four shelf maple rack, Micropoint brass footers
    Three 20 amp circuits.

  12. #12

    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by BlueFox View Post
    Well, since the thread appears to have drifted to generic customer service stories, then I will add mine, and it is a positive experience. I will leave the freaking Sony story for another time.

    When I first got my Pass X600.5 amps I plugged both into my Shunyata Triton, along with everything else. One night (Friday) I am playing the stereo loud (do we notice a common theme here), and the 20 amp breaker on the Triton trips. After I reset it, and turned the amps on, the Triton started making a horrible vibration sound once the Pass amps reached max idle current. While it worked, the noise was unbearable. I contacted Shunyata and they had UPS come to the house and pick it up. They fixed it in a day, and Caelin Gabriel contacted me to describe the issue. When I received it back, they had also included a set of their spikes, and my total cost was $0.00.
    Why Bud, yes, we do notice a trend going on here. It appears you like to get pasted and then crank up your system until something smokes or coughs up a voice coil.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  13. #13
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    Re: Onkyo Steps Up to the Plate!

    LOL. Close, but no cigar. I try to play music as it was intended to be played. In doing so I have been uncovering design flaws in some pieces of gear. I think when I retire I will be a part-time contractor as a QA engineer for audio equipment. It is better for a manufacture to fix these issues before release than have to fix them after a release.

    Anyway, now that the weak spots have been fixed, thank you Caelin and Alon, everything is fine.
    Bud

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson four shelf maple rack, Micropoint brass footers
    Three 20 amp circuits.

  14. #14

    Re: Onkyo Steps Up to the Plate!

    So I started this thread on Jan 28 and mentioned that Onkyo was sending me a box to ship my AVR back for repair. On Jan 30 (which was last Friday) the box was on my door when I came home from work. Inside the box was a plastic bag to slip the AVR inside, a roll of tape to reseal the box, packing material to hold the AVR perfectly in place inside the box, and a prepaid FedEx shipping label. I packed the AVR this past Monday (Feb 2) and took it to FedEx to ship it back. I came home from work on Thursday (Feb 5) and a note was on my door from FedEx stating they had attempted delivery of my AVR. How's that for service?
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  15. #15
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    Re: Onkyo Steps Up to the Plate!

    Fantastic Mark ! What great service.
    Mark


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  16. #16
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    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by mep View Post
    So I started this thread on Jan 28 and mentioned that Onkyo was sending me a box to ship my AVR back for repair. On Jan 30 (which was last Friday) the box was on my door when I came home from work. Inside the box was a plastic bag to slip the AVR inside, a roll of tape to reseal the box, packing material to hold the AVR perfectly in place inside the box, and a prepaid FedEx shipping label. I packed the AVR this past Monday (Feb 2) and took it to FedEx to ship it back. I came home from work on Thursday (Feb 5) and a note was on my door from FedEx stating they had attempted delivery of my AVR. How's that for service?
    Did you send it overnight? That is almost too fast, they receive it on the 3rd, fix it, ship it on the 4th, and you receive it on the 5th.

    As a side-note, I wish all vendors would supply a tracking number when shipping an item, especially if a signature is required. While many do, there are some who don't, and it is frustrating to come home and find that sticker on the door. At least Fed-Ex lets you have the package held at a facility for you to pickup. UPS charges for that option.
    Bud

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson four shelf maple rack, Micropoint brass footers
    Three 20 amp circuits.

  17. #17

    Re: Onkyo Steps Up to the Plate!

    "I" didn't send it overnight. I just put the prepaid shipping label on the box they gave me. I don't have a penny in this repair. It was totally paid by Onkyo. You simply can't ask for more than that.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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  18. #18
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    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by mep View Post
    "I" didn't send it overnight. I just put the prepaid shipping label on the box they gave me. I don't have a penny in this repair. It was totally paid by Onkyo. You simply can't ask for more than that.
    Outstanding! Glad to hear it went so well for you!
    McIntosh MC501s, XRT29s, XR27, WS350s
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  19. #19

    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by JJinID View Post
    Outstanding! Glad to hear it went so well for you!
    Thanks and I wish you a speedy recovery from your torn ACL. I ruptured a bicep tendon and that didn't go so well for me.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

    Reviewer for Positive Feedback

  20. #20
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    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by mep View Post
    "I" didn't send it overnight.
    Sorry. I assumed you took it to the Fed-Ex office. If Onkyo is overnighting all these repairs that is a huge cost versus standard shipping.
    Bud

    Lumin X1 file player, Westminster Labs interconnect cable
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson four shelf maple rack, Micropoint brass footers
    Three 20 amp circuits.

  21. #21

    Re: Onkyo Steps Up to the Plate!

    Quote Originally Posted by BlueFox View Post
    Sorry. I assumed you took it to the Fed-Ex office. If Onkyo is overnighting all these repairs that is a huge cost versus standard shipping.
    I did take it to FedEx, but with a prepaid shipping label.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

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Onkyo Steps Up to the Plate!

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