Synology DS1515+ dies--------again.

[brad225]

The end of December 2018, my Synology DS1515+ died with the bad motherboard they had been making good on for a few years. I contacted them and they quickly sent me a replacement 1515+, though, it still had the same motherboard.

Here we are 8 months later and the replacement has succumb to the same unannounced end. I have contacted them today, but, I'm not sure it is worth accepting another unit should they offer. Not sure I even want a part credit to purchase another Synology product.

What are my options for storage? I have 5-4TB drives in it and about 8TB's of music. I don't want a player. I am happy with my DAC. Just want to know what options I have for storage.

Thanks,
Brad

[wklie]

Firstly, replace the battery inside the DS1515+. There is a small chance that will make it boot.

The reason behind the failure is known as Intel C2000 Atom AVR54 bug, and it affects a wide range of equipment - not just from Synology. For this they have an extended warranty, see if you can get another free replacement:
https://www.synology.com/en-global/c..._Status_Update

[pweg]

it doesn't help - but i have the same machine, and it too has failed twice - not happy

[brad225]

Thanks Peter, I looked through the manual and didn't see anything about a battery. I have to say I don't put much faith in a battery change.

Firstly, replace the battery inside the DS1515+. There is a small chance that will make it boot.

The reason behind the failure is known as Intel C2000 Atom AVR54 bug, and it affects a wide range of equipment - not just from Synology. For this they have an extended warranty, see if you can get another free replacement:
https://www.synology.com/en-global/c..._Status_Update

[brad225]

it doesn't help - but i have the same machine, and it too has failed twice - not happy

What did you end up going to as a replacement, Pweg?

[nicoff]

I have been using Drobo for a long time. Always reliable.

[pweg]

they gave me another - so - no decisions made ....... i await this one to die in due course

[NekoAudio]

Seems like the issue Peter linked to is specific to the *5 series. If you can't get another replacement (or don't want another one) then purchasing a newer model Synology seems like a viable option.

If you want something that is a little safer in case of disasters, you could go with an ioSafe. More expensive but fireproof and waterproof. It's basically Synology software.

[wklie]

Thanks Peter, I looked through the manual and didn't see anything about a battery. I have to say I don't put much faith in a battery change.

[brad225]

Thanks Peter.
I'm willing to give it a try. If i take the case off, will that board be exposed or do I need to perform further surgery?

[brad225]

Seems like the issue Peter linked to is specific to the *5 series. If you can't get another replacement (or don't want another one) then purchasing a newer model Synology seems like a viable option.

If you want something that is a little safer in case of disasters, you could go with an ioSafe. More expensive but fireproof and waterproof. It's basically Synology software.

Thanks NA . Looks like a good piece but $639 vs $5,600 is a bit more expensive.

[wklie]

Thanks Peter.
I'm willing to give it a try. If i take the case off, will that board be exposed or do I need to perform further surgery?

Not sure. From this video at 2:45 I think I saw the battery. It seems to be obstructed by the metal frame so you may need to remove the motherboard. Seems not easy. If Synology can replace it for you again it's better to get the replacement.



Basically, the battery deal is this. Owing to the AVR54 bug, if the battery has no power it won't boot - this is specific to this family of Intel Atom C2000 that had a design flaw, not generally true for other Synology models or PC. However, this does not logically imply that replacing the battery will revive it - just a small chance.

If you don't need such a large storage I'd tell you to look at QNAP HS-453DX. At Lumin we only tell people to use QNAP or Synology for the purpose of running MinimServer.

[brad225]

I decided to purchase a new Synology DS1019+. When I transferred the drives to the new NAS drives 1 & 3 were showing non-operable (aka dead). Is there a connection, no way to be sure.
I currently have an amber flashing light, a beeping sound constantly and no connection between the laptop and the NAS. I turned the NAS off and await new drives, arriving tomorrow. Good news is the NAS was running Raid 5 with 5, 4TB WD Red drives so in theory nothing should be lost. If so I have a back-up hard drive with the same files.

Synology is sending me a replacement DS1515+, but that and a few dollars will get me a beer at a local bar. Not sure I would use it knowing it will probably fail.

Hopefully things improve with the new drives and a reboot.

Thanks for the suggestions, I will let you know what happens.

[brad225]

For what it is worth. Today a friend sent me a link to the Synology Community Forum. Apparently the Intel Celeron J3455E processor used in many of the new NAS's to include the DS1019+ I purchased have failure issues. Intel and Synology are currently working through how they will handle it.

I would suggest something other than Synology at this time. Just my .02.

[Randy Myers]

We purchased a QNap NAS at my office. Fairly inexpensive, configured in Raid 5 and can add additional drive if we would like to. It has ran like a champ for about 1.5 years now.

I am not thrilled with their control module, but it does work. I just don't like that the entire interface is online with no local control for the unit.