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Thread: Dead Server Grrrrrrrrrrrr
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December 26, 2018, 02:58 PM #1Senior Member
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Dead Server Grrrrrrrrrrrr
Went to play some music on Christmas Eve and it turned out my server was turned off.
I use a Synology DS1515+ with 5 WD 4TB red drives. The 1515 is plugged into a power backup that was working fine. The 1515 would not power back on.
After some internet research Synology has had problem with the Intel Atom C3000 Clock on the mother board. At the 16-36 month time they shutoff and that is the end. Mine is 30 months old.
Apparently they have been very good about replacing the units without any push back. They even extend the warranty to 36 months.
Supposedly there is no damage done to the drives when this happens.
I filed my claim today and hoping for the best.
Has anyone else experience with the Synology unit failure?Synology 1019D+ - SGC Sonictransporter I9 w Roon/HQ Player- UltraRendu- PBD Stream IF to Playback Designs MPS5 via fiber optic - ARC 40th Anniversary Pre - ARC 610 T's - Martin Logan CLX's - 4 Martin Logan Depth i Subs - Shunyata Hydra, DIY PCOCC interconnects, speaker cables and power cords with Furutech terminations. Blue Jeans CAT 6's. Acoustically treated room with one permanent chair.
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December 27, 2018, 01:34 PM #2Senior Member
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Re: Dead Server Grrrrrrrrrrrr
That is frustrating. Very sorry to hear. I hope it get resolved quickly for you.
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December 27, 2018, 06:19 PM #3Senior Member
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Re: Dead Server Grrrrrrrrrrrr
Brad.......This is a royal pain in the ass. If you knew that model of Synology NAS was prone to failure, were you hoping to somehow be exempt? Synology is a respected company so hopefully they will do what's right to solve your issue quickly.
Dan
STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital coax, Sonos Connect, Stillpoints Ultra SS & Ultra Mini, PurePower 2000, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205 Signal Sleuth, Sonos Connect, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Sony DAT 60ES, Nakamichi BX-300, Micro Seiki DD40 w/m505A tonearm, Ortofon Cadenza Blue, PS Audio P10, Furutech Flux 50, Stillpoints Ultra Mini, PMC EB1i, JL Audio f113
VINTAGE - McIntosh 4300V, McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, JBL 4312A
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December 27, 2018, 07:38 PM #4Senior Member
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Re: Dead Server Grrrrrrrrrrrr
One of my 2 DS1815+ died like that. They replaced it with a new one. Took less then 2 weeks total.
George
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Aurender ACS10 Music Server > Holo Audio May KTE R2R Ladder DAC > Pass Labs XP-30 Preamp > Pass Labs XA160.5 Class A Mono Blocks > Martin Logan Renaissance ELS 15A Speakers
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December 28, 2018, 12:48 AM #5Senior Member
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Re: Dead Server Grrrrrrrrrrrr
Sorry to hear this. Sounds like things will get squared away, keep us posted
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December 28, 2018, 06:10 AM #6Senior Member
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Re: Dead Server Grrrrrrrrrrrr
I own one DS214. Thinking about buying a second one and run it as a back-up for the first one. Somewhere offsite.
Pre amp: Ocatve Phono Module Power amps: Octave MRE130 Turntable: SAC Girati Grande. Tonearm: Dynavector 507mkII Cartridge: Dynavector Ikeda 9TT Streamer: Aurender A10 Power Distributor: Anzus Mains D8 Speakers: Raidho X-3 Speaker Cables: AudioQuest Rocket 88 XLR Interlink: Ansuz A2, [B]XLR Interlink: [B]Phono interlink: Cammino Serie 1.0 - PH 1.0s Power cables: Anzus Mains Ceramic, two Pom, Aluminium, X series Audio Rack: Rack of Silence 4 and 2.
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December 28, 2018, 06:18 AM #7Senior Member
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Re: Dead Server Grrrrrrrrrrrr
I've been using a DS211+ since forever, it has never failed me except being a bit outdated spec-wise these days, I've had 2 harddrives that has died during this time, but so easy to just hot swap and replace them. Your disks and all data should be safe, which is the most important.
Speakers: Kroma Thais. Amplifier: Ypsilon Phaethon. Digital: LampizatOr Baltic 3, Lumin U1 Mini. Analog: MoFi Ultradeck, PS Audio Stellar Phono.
Other: Audio-Technica ART9XI, Ansuz, Vertere, Sablon Audio USB/Ethernet/DC, Paul Hynes, IsoAcoustic, UpTone EtherREGEN.
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December 28, 2018, 11:42 AM #8Senior Member
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Re: Dead Server Grrrrrrrrrrrr
Heard back from Synology late yesterday. There was no hesitation on their part to send me a new/rebuilt replacement 2nd day UPS. They sent a return shipping label for the deceased one. Hopefully it will ship soon.
I was actually forced to walk across the room and pick up a CD and put it in a machine. I starred at the remote for my MPS-5 trying to remember which buttons to select the player over the DAC. Manual work is so inhumane :-).
All turned out fine listening to early John Hartford.Synology 1019D+ - SGC Sonictransporter I9 w Roon/HQ Player- UltraRendu- PBD Stream IF to Playback Designs MPS5 via fiber optic - ARC 40th Anniversary Pre - ARC 610 T's - Martin Logan CLX's - 4 Martin Logan Depth i Subs - Shunyata Hydra, DIY PCOCC interconnects, speaker cables and power cords with Furutech terminations. Blue Jeans CAT 6's. Acoustically treated room with one permanent chair.
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December 28, 2018, 11:48 AM #9Senior Member
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Re: Dead Server Grrrrrrrrrrrr
As always great customer service.
Originally Posted by brad225
2chl : Vincent Sp331MkII, W4S STP-SE Stage 2, Kef 201/2, KEF 140, Vapor Breeze, Lumin, Bryston CD, BHA-1, Quicksilver Headamp, HD650, HD800s, HD820's, Dan Clark 1.1, Focal Stellia, OPPO 203, 105. ( Boxed up: Pass Xa-30.5, VPI Classic, Dynavector DV-20XL, Manley Chinook, Cadenza Bronze)
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December 31, 2018, 03:41 PM #10Senior Member
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Re: Dead Server Grrrrrrrrrrrr
Five days from contacting Synology and I am back up and listening with a replacement DS1515+. That is amazing customer service.
Synology 1019D+ - SGC Sonictransporter I9 w Roon/HQ Player- UltraRendu- PBD Stream IF to Playback Designs MPS5 via fiber optic - ARC 40th Anniversary Pre - ARC 610 T's - Martin Logan CLX's - 4 Martin Logan Depth i Subs - Shunyata Hydra, DIY PCOCC interconnects, speaker cables and power cords with Furutech terminations. Blue Jeans CAT 6's. Acoustically treated room with one permanent chair.
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December 31, 2018, 06:26 PM #11Senior Member
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Re: Dead Server Grrrrrrrrrrrr
Good to hear Brad, Happy New Year, enjoy the music !
Cheers ! …. Dave
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December 31, 2018, 06:34 PM #12Audioshark
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Re: Dead Server Grrrrrrrrrrrr
A replacement that fast? Wow! Nice. Glad you’re back up and running. 2019 is already looking good for you. Originally Posted by brad225
My Systems: http://www.audioshark.org/showthread...481#post158481
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January 1, 2019, 01:12 PM #13Senior Member
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Re: Dead Server Grrrrrrrrrrrr
This is amazing customer service, especially considering it taking place during the Christmas and New Year holidays. Originally Posted by brad225
Dan
STUDIO - McIntosh C1000C/P, MC2301 (2), MR88, Aurender N10, Esoteric K-01X, Shunyata Sigma spdif digital coax, Sonos Connect, Stillpoints Ultra SS & Ultra Mini, PurePower 2000, Furutech Flux 50, Michell Gyro SE, Michell HR Power Supply, SME 309, Ortofon Cadenza Black, Sonus faber Amati Anniversario
LIVING ROOM - McIntosh C2300, MC75 (2), MR85, Magnum Dynalab 205 Signal Sleuth, Sonos Connect, Simaudio MOON Neo 260D-T, Schiit Audio Yggdrasil, Aurender N100H, Shunyata Sigma USB cable, Sony DAT 60ES, Nakamichi BX-300, Micro Seiki DD40 w/m505A tonearm, Ortofon Cadenza Blue, PS Audio P10, Furutech Flux 50, Stillpoints Ultra Mini, PMC EB1i, JL Audio f113
VINTAGE - McIntosh 4300V, McIntosh MA230, Tandberg 3011A tuner, Olive 04HD, JBL 4312A
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
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