Farewell to OPPO USA

Huh? That can’t be. Must be left over from April fools.


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It has been 14 years since we established OPPO Digital in the United States, and with the support of our customers, technical partners, and movie/music studios, we produced many award-winning Hi-Fi audio products and universal disc players, spanning three generations from DVD, Blu-ray, to 4K UHD.

As our latest 4K UHD players reach the pinnacle of their performance, it is time to say goodbye. We are proud to have made such well-regarded products and to have served the enthusiast community. Without our customers' suggestions, encouragement, and support, we could not have accomplished these achievements.

Though OPPO Digital will gradually stop manufacturing new products, existing products will continue to be supported, warranties will still be valid, and both in-warranty and out-of-warranty repair services will continue to be available. Firmware will continue to be maintained and updates released from time to time. Customers can rest assured that they will continue to receive the high quality service and support that they have come to expect from OPPO Digital.

We greatly appreciate the opportunity to have developed such exciting products for our customers. It has been an honor.

Best regards,

All of us at OPPO Digital

Frequently Asked Questions:

As announced on April 2nd, 2018, OPPO Digital will gradually stop manufacturing new products. Existing products will continue to be supported, warranties will still be valid, and both in-warranty and out-of-warranty repair services will continue to be available. Firmware will continue to be maintained and updates released from time to time. Customers can rest assured that they will continue to receive the high quality service and support that they have come to expect from OPPO Digital. The following FAQ provides answers to questions that may arise from the announcement.

How do I receive technical support for my OPPO product?

Technical support will continue to be available. Please visit the product support page on the OPPO Digital web site (https://www.oppodigital.com/Support.aspx) for self-guided support, and use the following contact form to submit your customer service request: https://www.oppodigital.com/ContactUs.aspx

How do I set up in-warranty or out-of-warranty repair service for my OPPO product?

Repair service will remain available for OPPO Digital products. Please use the following contact form to submit your repair service request: https://www.oppodigital.com/ContactUs.aspx

Will there still be firmware upgrades for my OPPO products?

Yes, products will continue to receive firmware upgrades from time to time when new features or bug fixes warrant such an upgrade. Newer products such as the UDP-203 and UDP-205 will likely receive more frequent upgrades while mature products such as the BDP-103 and earlier models will only get firmware upgrades if there are critical fixes. If your player is connected to the Internet, you can check for firmware upgrades by going to the Setup Menu / Device Setup / Firmware Upgrade / Via Network. New firmware will also be posted on the support pages of the corresponding products (https://www.oppodigital.com/Support.aspx)

I purchased my OPPO product less than 30 days ago. Am I still able to return it for a refund?

OPPO Digital continues to offer its 30-day Money Back Guarantee for products purchased directly from OPPO Digital within the last 30 days. If you would like to return your product for a refund, please use the following contact form to submit your refund request: https://www.oppodigital.com/ContactUs.aspx

I am still interested in OPPO's products - how can I purchase one?

OPPO Digital's products can still be purchased through the OPPO Digital web site, OPPO Digital's authorized resellers and OPPO Digital's overseas distributors. As we gradually stop manufacturing new products, certain models may go out of stock and no longer be available sooner than other models.

Will OPPO Digital develop and release future generation of products?

From now on, OPPO Digital will focus our main effort on organizing and ensuring long term support for the existing generation of products. As such, we will not have the resources to develop and release new generations of products.


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Victim of the trend away from physical media toward streaming? Supply chain problem? Really sorry to see this. Probably could have sold their 205 for 30 - 50% more.
 
Maybe original investors recouping their investment by selling technology and production to another company and keeping service and support. Similar to what Chris Johnson and his partners did with sale of Anthem and Sonic Frontier to Paradigm.
 
I believe they shot themselves in the foot by not having any streaming capabilities on their new players. I use my Oppo 103 for YouTube and Netflix more than playing physical media. Plus, if someone was trying out the Melco from my system, the Oppo 103 was a simple temporary stop-gap for TIDAL and other audio streaming via their Media Control app. I know a lot of people that bought Oppo players for high quality video plus all these extra features. Without all the additional features, plenty have stayed away from the new players. So, while physical media has been on the decline, their choices on the new players to omit these features was short-sighted. Perhaps less than stellar sales of the new players could be a reason. I don't know for sure, but that's just a guess on my end.
 
Definitely surprising, to me. [emoji54]


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Though it says they will discontinue the sale and production of consumer products there is no mention of if they are getting out of the OEM transport business.
 
It may be a combination factor:

- dealers had little to no markup, so no sense to carry that line if you making close to zero of the player
- streaming videos
- small consumer group competing against Sony, Pioneer and similar and current owners have no immediate need to upgrade

Like Jack indicated previous post, my bet is they still will make transports and maybe other parts


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If the production facility is already running smoothly and they have contracts for them then the transports for now would seem a low risk venture for them as the end use assembly company would have the warranty to cover.
 
i wonder how long it will be before streaming audio/video quality matches Bluray quality, though. Right now, it's not even close to 2K video discs, much less 4K or 8K.
 
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