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Thread: Service
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February 25, 2022, 11:51 AM #1Member
- Join Date
- Mar 2017
- Location
- New Hampshire
- Posts
- 77
Service
Anyone who has been in hi end audio for any period of time has most likely had an issue that needed attention. Often some of the best gear have the shakiest support. Whether it's an overseas manufacturer or just a small operation that takes forever to turn around. The Pandemic has of course made things worse. Anytime I think I have a hiccup in one of my systems my heart stops. I do however have a great local dealer and more often than not will loan me something. About a month ago I starting hearing something I didn't think was right on my MSB Reference DAC. Although it was Sunday morning I thought I should rifle off an email to MSB so I could get in the queue to be read during the work week. Within minutes I had a return email from Vince , sales manager MSB . Yes it was Sunday morning! We emailed back and forth during the course of the day diagnosing until he called me to work it out. Yes all on a Sunday. He wanted to try something and required shipping from MSB from the other side of the country. Knowing transportation would take a week or more I asked to pay for overnight . I received it the next business day without charge. The long and the short of it is there are companies that stand above and MSB is one of them.
System #1................................................ System #2
ROON Nucleus + server ...............................SME 20/3A
MSB Reference DAC / V2 Renderer ...............SME V arm
VAC Signature MkII SE Preamp .....................Dynavector TE Kaitora Rua
MSB S202 Stereo Amp.................. ..... Sutherland current gain phono stage, Phono loco
Wilson Audio Sasha II................................ Stenheim Alumime Three
REL G1 Mk II (pair) Subs............................ Bricasti M1 SE DAC
Transparent Audio Gen 5 Reference........... T+A PA3000HV Integrated
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February 25, 2022, 12:09 PM #2Senior Member
- Join Date
- Apr 2018
- Location
- Tampa
- Posts
- 649
Re: Service
That's really good to hear. I agree 100% that's a significant differentiator.
We see the same right here with Peter from Lumin.Main System
Lumin X1 > Boulder 1161 > Scansonic MB3.5 B
Headphones
Home: HiFiMan Susvara > Schiit Lyr+
Portable: Focal Radiance > AQ Dragonfly Cobalt / Chord Hugo 2
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February 25, 2022, 12:09 PM #3Senior Member
- Join Date
- Nov 2013
- Location
- St. Louis, MO, USA
- Posts
- 3,073
Re: Service
That's great service for sure.
I have to say I have had good luck with highe quality equipment regarding liability. When I have had to contact a company for service it's generally positive.Aurender ACS10 w/Audioquest Diamond USB, Esoteric N05xd
Mark Levinson #526, 534 & JBL 4367's
Clearaudio Performance DC w/Maestro cart
Clarus Concerto & their Crimson cables
HT: Marantz AV8003, Linn 5125, JBL SAM3ha, Revel s30,
SVS PC13 Ultra
Transparent, Analysis Plus & Tributaries. PS Audio filtering
Sony XBR-75X940D & BDP
Parasound P6, MBL 8006b, Artisan speakers/subwoofer
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
You should ask your dealer to bring the CH stuff he wants to sell you for home audition in your system. IMO there is no way to tell what will sound better in your system.
MSB Reference vs CH C1.2