Service

Anyone who has been in hi end audio for any period of time has most likely had an issue that needed attention. Often some of the best gear have the shakiest support. Whether it's an overseas manufacturer or just a small operation that takes forever to turn around. The Pandemic has of course made things worse. Anytime I think I have a hiccup in one of my systems my heart stops. I do however have a great local dealer and more often than not will loan me something. About a month ago I starting hearing something I didn't think was right on my MSB Reference DAC. Although it was Sunday morning I thought I should rifle off an email to MSB so I could get in the queue to be read during the work week. Within minutes I had a return email from Vince , sales manager MSB . Yes it was Sunday morning! We emailed back and forth during the course of the day diagnosing until he called me to work it out. Yes all on a Sunday. He wanted to try something and required shipping from MSB from the other side of the country. Knowing transportation would take a week or more I asked to pay for overnight . I received it the next business day without charge. The long and the short of it is there are companies that stand above and MSB is one of them.