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  1. #1
    Behavior Moderator (be nice police!)
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    Apr 2013
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    Lake Country, Georgia
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    Manley Customer Service

    When I brought my gear back upstairs to the main living area and hooked it all up to the Gryphon Diablo 300, my Manley Chinook was minus the left channel. So after trying new tubes I sent it back to Manley.

    The Chinook was completely checked out and the work was done promptly. Everything works perfect and it sounds great. They replaced a part and did a little soldering. Total cost including shipping back to me from California was $211.00.

    Color me very happy!!!
    Mark


    Kharma DB9 Signature speakers
    Gryphon Diablo 300 integrated
    REL S2 Subwoofers
    Lumin A1 Network Streamer
    VPI Avenger with Magnetic Drive
    Manley Chinook Phono Pre
    Ortofon Cadenza Black cartridge
    Kharma Elegance speaker cables
    Kharma Elegance interconnects

  2. #2

    Re: Manley Customer Service

    Quote Originally Posted by MDP View Post
    When I brought my gear back upstairs to the main living area and hooked it all up to the Gryphon Diablo 300, my Manley Chinook was minus the left channel. So after trying new tubes I sent it back to Manley.

    The Chinook was completely checked out and the work was done promptly. Everything works perfect and it sounds great. They replaced a part and did a little soldering. Total cost including shipping back to me from California was $211.00.

    Color me very happy!!!
    It’s always great to hear stories about companies that take care of their customers. Thumbs up to Manley.
    Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, PS Audio DSJ DAC, ARC Ref 6, ARC Ref 75 with KT-150s, JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.

    Reviewer for Positive Feedback

  3. #3
    Audioshark
    Join Date
    Apr 2013
    Location
    Sarasota, FL
    Posts
    28,086

    Re: Manley Customer Service

    Great story! Just on Friday, we had a customer receive a Pass XS phono and XS Pre, he noted that the light on the PSU on one unit was brighter than the other. I sent his message to Pass. Their response? We will send him a new PSU with a slightly brighter light so it matches. Manley Customer Service. That’s the definition of customer service!


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    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

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  4. #4
    Senior Member
    Join Date
    Oct 2013
    Location
    "Clueless" in California
    Posts
    1,196

    Re: Manley Customer Service

    David Manley gave a lifetime warranty on his VTL gear which came back to haunt them. A few years ago I brought in a legacy VTL piece for repair/service and the first thing out of Bea's mouth was "we no longer warranty these!" I quickly settled it and said I'd pay for it. I realize Manley under Eveanna is a different co. and Dave didn't make the same mistake twice. VTL and Manley are like a stone's through from each other in Chino CA and in my backyard. Both very friendly cos. and AFAIK still give impromptu tours if you ask nicely.
    TURNTABLE TechDAS Airforce III | TONEARMS Graham Phantom III + Ikeda IT-345 CR-1 | CARTRIDGES ZYX Omega X SB2 + Ikeda 9TP + Koetsu Black Goldline Mono + Decca London Jubilee | PHONO STAGE Boulder 1008 | DIGITAL Innuos MiniZen II + M2Tech Young + Palmer PS | LINE STAGE Boulder 810 | AMPLIFIERS Boulder 850 Monos | SPEAKERS Magico A5 | RACK Adona Eris 6DW | CABLES Mogami + Canare

  5. #5
    Senior Member
    Join Date
    Jul 2013
    Location
    Florida
    Posts
    3,386

    Re: Manley Customer Service

    Great stories!

    Mark - Glad your phono pre is in fine working order. Kudos to the Manley team for great customer care.
    _______________

    Mike

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