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Thread: Manley Customer Service
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July 5, 2021, 11:18 AM #1Behavior Moderator (be nice police!)
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Manley Customer Service
When I brought my gear back upstairs to the main living area and hooked it all up to the Gryphon Diablo 300, my Manley Chinook was minus the left channel. So after trying new tubes I sent it back to Manley.
The Chinook was completely checked out and the work was done promptly. Everything works perfect and it sounds great. They replaced a part and did a little soldering. Total cost including shipping back to me from California was $211.00.
Color me very happy!!!Mark
Kharma DB9 Signature
Pass Labs XP32......incoming
Pass Labs X350.8
Esoteric N-05XD
VPI Avenger with Magnetic Drive
Manley Chinook Phono Pre
Ortofon Cadenza Black cartridge
Kharma Elegance speaker cables
Kharma Elegance interconnects
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July 5, 2021, 02:07 PM #2Senior Member
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Re: Manley Customer Service
It’s always great to hear stories about companies that take care of their customers. Thumbs up to Manley.
Originally Posted by MDP
Micro Seiki SX-8000 air bearing table, SME 312s arm, SME 3012R arn, Dynavector XV-1s cartridge, Lyra Etna SL cartridge, ARC Ref 3 phono stage, Otari MX-55 2 track R2R, Ampex 350 tape repros, Roon Nucleus Plus music server, HiFi Rose 150B DAC, ARC Ref 6, ARC Ref 75 with KT-150s, Parasound JC5 amp , JBL 4345 speakers, Viero Equilibro Level 3 speaker cables, and Definitive Technology Ref subs.
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July 5, 2021, 02:33 PM #3Audioshark
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Re: Manley Customer Service
Great story! Just on Friday, we had a customer receive a Pass XS phono and XS Pre, he noted that the light on the PSU on one unit was brighter than the other. I sent his message to Pass. Their response? We will send him a new PSU with a slightly brighter light so it matches.
. That’s the definition of customer service!
Sent from my iPhone using Tapatalk ProMy Systems: http://www.audioshark.org/showthread...481#post158481
"We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."
Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Berkeley Audio, Block Audio (distributor), Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Clarisys Audio Loudspeakers (distributor), Classe’ Audio, Degritter Record Cleaning Machines, Enleum (Bakoon), Esoteric, Finite Elemente, FirstWatt, Focal Loudspeakers and Headphones, Furutech, Fyne Audio Loudspeakers, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, Innuos, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Koetsu Cartridges, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Naim Audio, Nordost Cables, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, STAX, Stein Music Products, Stillpoints, Soulution, VAC, Vicoustics, Viva Audio, VPI Industries, WireWorld Cables.
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July 5, 2021, 08:07 PM #4Senior Member
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Re: Manley Customer Service
David Manley gave a lifetime warranty on his VTL gear which came back to haunt them. A few years ago I brought in a legacy VTL piece for repair/service and the first thing out of Bea's mouth was "we no longer warranty these!" I quickly settled it and said I'd pay for it. I realize Manley under Eveanna is a different co. and Dave didn't make the same mistake twice. VTL and Manley are like a stone's through from each other in Chino CA and in my backyard. Both very friendly cos. and AFAIK still give impromptu tours if you ask nicely.
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July 6, 2021, 04:32 PM #5Senior Member
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Re: Manley Customer Service
Great stories!
Mark - Glad your phono pre is in fine working order. Kudos to the Manley team for great customer care._______________
Mike
Amplification: MBL 6010D, MBL 9008A Monos
Analog: Kuzma R, Kuzma 4Point (11”), MSL Ultra Eminent EX
Phono Pre: Pass XP-27
Digital: Esoteric N01XD Esoteric K05
Speakers: MBL 101E MKII
Subwoofers: REL Carbon Specials
Conditioner: Shunyata Triton 3
Power Cables: Shunyata Sigma 1 & 2, Alpha 2, Delta and Venom
ICs and SCs: Wireworld Platinum 8
Rack: Artesania Exoteryc
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
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