Thread: Tidal login not working

This error occurs with version 9.0.4 of the LUMIN app on both an IPhone running IOS 17.1.1 and IPad running IOS 17.0.2

Update: I deleted and reinstalled the app on both devices (iPhone/iPad). While the rapid fire 403/Cloudfront windows have stopped, I’m immediately presented with a black “You’ve been blocked” Tidal window. Has anyone been in this situation?

I am using my TIDAL account normally. Yesterday I tested some cables, configuration, mamy times, many songs, more quickly changing 5-20 seconds every song (parts of songs ) jumping more often playlist, songs.

And my account have been banned - i got message that I work to fast! as robot.
Is it normal ? Do you have similar experiences ?
I also have read on this forum that reason maybe Lumin software 17.0b. - I have no idea how to avoid blocking Tidal account in the future

I get error like that, now after many emails, my account is unblocked but stress persists... no music - no full life.
Very bed, unpleasant experience

I got info like that on Lumin D3 :

Zrzut ekranu 2023-11-18 o 01.31.20.jpeg

u.

Switching songs and jumping around should not trigger the block. I received the same 2 screens you did, but in my case many many of the 403 in rapid succession. Tidal may have issued the block thinking a BOT was involved. I am not sure where the communication requests resulting in the 403 originate. You could try refreshing the app. Peter commented there were Tidal server problems yesterday. Hope you get things figured out!

I got also information from support with reccomeding "please not click, switch to often "
How do you understand "too often"?

Will be OK 5 or 10 or 15 switches songs / minute or it is too much and we can be banned again ?
Very not pleasent, not clear situation.

I use Spotify many , many years , Tidal since summer 2023 , and I've never had a blockage from Spotify ... but I prefer of course quality FLAC from Tidal. now I am waiting for introducing FLAC streaming by Spotify in my country.

Thank You
I do not know Cloudfront but I suppose it is like firewall with set rules (wise or stupid ?.... )
Do you know what rules make such problems I had ? / blocked account /

Happy end - now is unblocked . But I don't want the situation repeat.
How to avoid problems when one do not know what is forbidden..how many clicks , changes songs in TIDAL are not allowed ?
Anybody knows it ?

They probably spend thousands USD for marketing but such situation can ruin all good opinion in whole country. Information nowadays spread like a thunder.
Not wise, not wise TIDAL management, I would say.. very stupid. Blocking normal people for faster clicking... , changing songs in playlists.
Many of us are Moderators and Administrators of forums, global sites and such practices are simply not so wise.

Thank You. It is very important for Lumin customers that you helpfull very, very in many places / I saw that Good job !
This is very wise strategy to have that support (in your person )

If you find information how often we may change songs, stop, start songs on streamers, app and not to be BANNED in TIDAL / per minute or hour ?? it will be very! usefull for us Tidal customers / I dont know how they limit that per minute / hour / day.

regards
Marek

I do like you advise. Thank you. I am not going to risk using Lumin app, right.. Maybe this app was sending too many signals to their firewall - I have no idea but when I was using Lumin app this problem happened.
Now I use almost only native Tidal app with Tidal connect and switch song/song slowly to not be blocked again.

Remember! Dont change songs in TIDAL too often ... !
They have very sensitive firewall/servers for that action and you will never know when you may be banned. / experienced /

Dear Peter
Thank you for very valuable advices
Now after mailing with support - Tidal all is working without any problem
But in my memory is still something ........ not nice..

Of course credit card is valid is mine, password is working all is now working.
I talked with provider - it is not possible to change my IP in case of these problems .