My D2 seems to be bricked, not accessible

**XRS** · April 12, 2020, 03:11 PM

Hello,

No sound output or, I can't put a signal into it - I cannot access or control it with Lumin app via wifi (iphone, ipad). No player can access it. I've always ran the D2 with the screen off and that's all I get now even after hard reset, a blank screen.

Steps I've taken:

Unplugged everything
Plugged in mains power
Turned on holding reset button in for 20seconds. Did that a few times. Blank screen, no text during reset or after.
Plugged in D2 cat5 network cable direct to wifi router. (tried different cables) The only lights on the D2 are the two green ones at the Network jack.
Reboot/reset Asus wifi router - hard reset device, also reset config via admin panel. Wan connect set to Automatic IP
Confirmed wifi working with other devices, iphone wifi configure IP set to automatic (it is using the very same addresses as before )

Lumin app won't connect, therefor I can't toggle the D2 power button or otherwise access it via app.

Seems it's bricked or, any ideas I can try? Can I open it up and poke around (lol)?

Thanks

**wklie** · April 13, 2020, 04:18 AM

Please have your invoice ready, check the purchase date for 2-year warranty, and contact your dealer or the US distributor:

Source Systems, Ltd.
Authorized United States Distributor
San Clemente, CA. 92672
sourcesystems@cox.net
949-369-7729

**XRS** · April 15, 2020, 10:51 PM

Thanks! Perfect.

**XRS** · April 18, 2020, 02:02 PM

Mr Lie - your distributor is treating me like dogshit. I will PM you the email thread in a few hours if you actually want it. Lotta talk all run-around. No customer service experience other than exasperation! As far as I am concerned the name brand is kaput.

**Ritmo** · April 18, 2020, 02:35 PM

Originally Posted by XRS

Mr Lie - your distributor is treating me like dogshit. I will PM you the email thread in a few hours. As far as I am concerned the name brand is kaput.

That’s disappointing. I hope they take care of you. Support from Peter is outstanding. Can’t comment on the US distributor never had to reach out to him. My dealer is outstanding.

I haven’t had any issues with my Lumin players (I’ve had 2).

**XRS** · April 18, 2020, 02:42 PM

The sound is the most important, but when sound dies, interest dies. I would actually be better to toss the dang thing and move on. I understand things break, but they try to break me, treat me like little man. Treat me like its my fault (which it may be, who knows) But very bad for customer experience received! YMMV

**Jack** · April 18, 2020, 04:21 PM

XRS

Is the D2 actually powering up?

**Mike** · April 18, 2020, 04:38 PM

Originally Posted by Jack

XRS

Is the D2 actually powering up?

Even though I’m not the dealer of record and since his dealer won’t help, I tried to help him today.

The pinhole reset is not working. Five times, no luck. The screen is blank and no sound either. We get lights on the Ethernet port at the back, but that’s it. I’m GUESSING some sort of power supply issue due to a possible power surge.

Hopefully he can get this figured out.

Sent from my iPhone using Tapatalk

**Jack** · April 18, 2020, 04:48 PM

Thought it might just be a fuse going bad but if you get Ethernet lights that's not it apparently.

**XRS** · April 18, 2020, 05:34 PM

Thanks Jack, good idea to check the fuse - I'll do that tonite! It could be iffy.

Thanks Mike.

Ok, I laid into the US Distributor pretty heavy but they are throwing the fine print at me. I can understand that but they are making my life misearable. Ok I'm not easy to deal with when the first thing they do, their action, is to put it back in my lap (I provided sufficient documentaton for them to get the ball rolling). The other way, instead of putting it back on me, making me work and do backflips for them, would be to take care of the customer right quick. Take a depost on my card if it helps them handle it. D2 was paid for, brand new, authorized US dealer, June 2019. The dealer in question shall not be spoken of as I don't like them (they're a middle man regarding this, anyway). This is a warranty issue. I have been trying to get help from the US Distributor, directly - whom we can assume has record of the sale - or maybe their supply chain is so huge that I'm a drop in the bucket. lol.

**Mike** · April 18, 2020, 06:04 PM

Originally Posted by Jack

Thought it might just be a fuse going bad but if you get Ethernet lights that's not it apparently.

Jack, still a very good thought. But yes, with Ethernet lights, it can’t be the fuse. I’m really thinking a board or maybe PSU issue, although if the PSU was the problem, than no lights.

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**XRS** · April 18, 2020, 06:48 PM

4 month's ago the D2 was stuck on mute, but it got working again - I don't recall how that was resolved. Possible user error, possible reset but I think this is the first time I've ever reset it.

Hey, while this goes to back burner, what box do I get now? I certainly like the D2 sound. All I do is stream 192k. Just pulled my Pre-Box S2 out - it works and serves its purpose. -

What's a beautiful streamer box? without DA conversion fine by me, I might go seperates - Streamer/DA

**XRS** · April 18, 2020, 06:50 PM

Mike Suncoast, I wonder if an external power dealio might be worth a try? Probably void the warranty, though.

What do I have to lose by popping the cover, smell around for burnt things.

**XRS** · April 18, 2020, 07:04 PM

Jack,

Fuse says F2AL250VP

**Jack** · April 18, 2020, 07:06 PM

Looks good but if you've got another even if the wrong size I would try it to see if it powers up. Worth eliminating anyway. Then you can get the right size. Also Sbooster does have an LPS and kit for the D2/T2 but it could void the warranty.

**XRS** · April 18, 2020, 11:23 PM

Sunny Mike, has it, guessing board problem. Or, user error. User gladly pays top-dollar for user mistake when treated gently.

**Jack** · April 18, 2020, 11:57 PM

So you found the source of the problem?

**rodrigaj** · April 19, 2020, 08:45 AM

I don't understand why the USA distributor is giving you such a hard time. Why don't they just have you send the unit back to them? It's under warranty, isn't it? And if you have done something to the unit to void the warranty, they could explain what that is. Sounds like they are not even willing to issue an Return Authorization. Something here does not compute.

One thing is for certain, now is not the time to be taking the unit apart or to be installing 3rd party PS.

**GSOphile** · April 19, 2020, 08:53 AM

Originally Posted by rodrigaj

I don't understand why the USA distributor is giving you such a hard time. Why don't they just have you send the unit back to them? It's under warranty, isn't it? And if you have done something to the unit to void the warranty, they could explain what that is. Sounds like they are not even willing to issue an Return Authorization. Something here does not compute.

One thing is for certain, now is not the time to be taking the unit apart or to be installing 3rd party PS.

+1

**XRS** · April 19, 2020, 10:24 AM

exactly. I want to ship it to them, on my dime, so they can say what is up. If I am fraud they can deny, or charge $ double! for headache.

**XRS** · April 19, 2020, 11:08 AM

Originally Posted by Jack

So you found the source of the problem?

No, just guessing. By the way, no spare fuses on hand.

**rodrigaj** · April 19, 2020, 11:38 AM

Originally Posted by XRS

exactly. I want to ship it to them, on my dime, so they can say what is up. If I am fraud they can deny, or charge $ double! for headache.

You purchased a brand new unit from an authorized dealer. A Lumin rep on this forum advises that you contact the US Distributor with your invoice. You've done that and the US Distributor refuses to issue a Return Authorization.

Something does not compute.

**XRS** · April 19, 2020, 12:02 PM

Originally Posted by rodrigaj

You purchased a brand new unit from an authorized dealer. A Lumin rep on this forum advises that you contact the US Distributor with your invoice. You've done that and the US Distributor refuses to issue a Return Authorization.

Something does not compute.

Only thing that doesn't add up is me not wanting to go back to dealer, whom I refuse to do business with again, to beg for "invoice".

Dealer (very well known Lumin authorized) did not provide "invoice" other than the "packing slip" received in box. Dealer only sent me that and I have my Visa card receipt for transaction. Dealer packing slip has ALL data except price. They demand to see price paid, only missing link. Lumin serial number on unit, on packing slip, Fedex signature. Everything is legit except I must go back to dealer to ask them to prove to Lumin. That's fine. Just big headache. Meanwhile, unit bricked, no sound.

Bottom line, my problem. Better off forgetting all about it. Send to recycler.

edit: Peter was perfectly clear in first post. After which, I emailed Distributor all paperwork provided to me by dealer. It's not a scam, folks.

To be fair to Distributor - he emailed me entire warranty statement, which, I did not read TLDR. Only other missing link. So yeah, I didn't read warranty clause, either. My bad. (2 year warrany, date of sale 2019)

**Mike** · April 19, 2020, 12:27 PM

Originally Posted by XRS

They demand to see price paid, only missing link. Lumin serial number on unit, on packing slip, Fedex signature. Everything is legit except I must go back to dealer to ask them to prove to Lumin. That's fine. Just big headache.

As we discussed, just plug your nose and call them to get the full receipt. I wish you had bought from me! We wouldn’t be having this issue let me assure you. Anyway...

One question: did you happen to use the D2 with any external power supply like an SBooster?

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**XRS** · April 19, 2020, 12:34 PM

Originally Posted by Mike

As we discussed, just plug your nose and call them to get the full receipt. I wish you had bought from me! We wouldn’t be having this issue let me assure you. Anyway...

One question: did you happen to use the D2 with any external power supply like an SBooster?

Sent from my iPhone using Tapatalk

No, except I plugged it into power strip. Right thanks, good conversation. To be fair to dealer they know nothing about all this. Sure they will help, just red tape. Honestly, sorry for the hassle! Lumin not to blame, dealer not to blame. Just have to run through red tape. I thought it would be easy! LoL

**rodrigaj** · April 19, 2020, 01:10 PM

OK... you would rather throw away a D2 still under warranty than to ask the dealer for a proper invoice. I get it. LOL.

My interest in this is because I am considering a U1 mini since I only use the SPDIF on my A1 to my miniDSP SHD with room correction. I would hate to think that, should something go wrong, I would not be taken care of.

**Mike** · April 19, 2020, 01:13 PM

Originally Posted by rodrigaj

OK... you would rather throw away a D2 still under warranty than to ask the dealer for a proper invoice. I get it. LOL.

My interest in this is because I am considering a U1 mini since I only use the SPDIF on my A1 to my miniDSP SHD with room correction. I would hate to think that, should something go wrong, I would not be taken care of.

Don’t worry, I would take care of you!

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**XRS** · April 19, 2020, 01:35 PM

Originally Posted by rodrigaj

OK... you would rather throw away a D2 still under warranty than to ask the dealer for a proper invoice. I get it. LOL.

My interest in this is because I am considering a U1 mini since I only use the SPDIF on my A1 to my miniDSP SHD with room correction. I would hate to think that, should something go wrong, I would not be taken care of.

Go for it. I too would like to check out the U1 mini. The D2 is a beautiful sound. I like it alot.

**dznutz** · April 19, 2020, 01:46 PM

Something is amiss here... its not uncommon for a small Distributor to use anything they can to avoid any warranty work. Warranty costs them money, if they are already bleeding, they will continue to push product but never want anything else to do with it.

In this case, sale price does NOT matter. It is none of the Distributors business what you paid for a brand new unit from an Authorized Dealer. In fact, the Distributor and Dealer should have already been in communication and everything should be a go without them having you search for an Invoice. Again, I don't think we have the whole story here.

**dznutz** · April 22, 2020, 02:44 PM

Any update?

**XRS** · April 22, 2020, 10:05 PM

Yes, as of 10 minutes ago I am all set to send the unit to US Distributor. Everybody is on the same page. Dealer was super quick to assist. US Distributor, proactive. We'll see what happened to the unit whether user error or standard repair under warranty.

Peter reached out and gave me an option, also the absolute confidence to proceed as planned.

I'll follow up when they determine the outcome.

**dznutz** · April 26, 2020, 11:59 AM

How did you go from... "your distributor is treating me like dogshit" to "US Distributor, proactive" ?

**XRS** · May 4, 2020, 03:41 AM

When resolved, new listening opened.

**XRS** · May 6, 2020, 12:45 AM

dznuts, return service package indound, scheduled Thursday. Fun for the weekend!

**XRS** · May 8, 2020, 07:03 PM

@wklie Peter, thanks, up and running again with the super fine D2 sound . US Distributor was quick on the fix.

@Mike I emailed Peter, if you decide to scrub this thread he will still get the message.

**AVphile** · May 9, 2020, 01:10 PM

Out of curiosity, were you ever told what the problem with your D2 was?

**XRS** · May 9, 2020, 10:02 PM

"Main board replaced" handwritten on paperwork.

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