Last few feet of international delivery

[crwilli]

Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

So far, my unit is working very well but given
It’s a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

Anyway, enjoy.


https://youtube.com/shorts/fvUuAK9w2FY?si=HrwJukpJNI_HunLw

[AJ Soundfield]

Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

So far, my unit is working very well but given
It’s a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

Anyway, enjoy.


September 15, 2023 - YouTube

That wasn't as bad as expected, doubt they would fire someone for that, since during prior transport it probably got tossed around quite a bit more. Should he have come up your 2 steps and placed near door? Yes, but he did chuck it more horizontally than a looping shot put ;-).
Frankly if your server can't handle that type of impact, fully packaged, it's probably not well made for the long run.
We'll discuss it over a beer in Feb

[Swisstrips]

Pfft, that’s nothing. Think of what that package went through on its way to your destination. I mean I get it and have footage of my previous DAC literally thrown / dropped onto door step, it was moment.

[MichaelsMinute]

Thought you all might enjoy seeing how my local DHL delivery man treated my expensive media server that was shipped to me from New Zealand. I received lots of platitudes from DHL customer service but no idea if this dude was fired.

So far, my unit is working very well but given
It’s a system of chips and motherboards, I have to say I am worried about its life span. Maybe I need an ambulance chasing lawyer 😁

Anyway, enjoy.


September 15, 2023 - YouTube

The OCD in me TOTALLY relates to your concern.

But the more reality-side based side of my brain does sometimes overrule the OCD part. That light toss is nothing to be concerned about and I promise you it suffered more on the travels overseas than it did there. It will be fine.

[Mr Peabody]

I'm sure what you guys are saying about the rough trip is most likely the truth but in this day and age where pretty much everything is recorded why not put your best foot forward and do the right thing. At least give us an illusion someone cared, LOL

[crwilli]

Exactly! The doorbell camera is not hiding. To me, it shows a lazy worker who is just putting in his time. It’s like a waitress dropping your plate in front of you while reaching across your wife’s face. No care or pride in the work.

[MichaelsMinute]

Exactly! No care or pride in the work.

Welcome to the latest generation of people we are now stuck with. They are taught to be professional victims, not real work ethic.

It seems every week I read about door dash people caught spitting in food because they didn't think their tip was high enough.

[Hear Here]

No sign of any FRAGILE labels. Blame the sender, not the messenger!

[Mr Peabody]

I don't think a label would provoke common sense.

I shipped an amp to Hawaii a few months ago, the outer box was tattered due to past Fedex trip. I knew when I lifted it the box gave like if it was lifted a few more times the insides may land on the ground. So the UPS guy weighs it, while he is doing that I asked if he was going to put the box in an outer box. He says no. We continue the transaction, then he learns I want $3k insurance, he says well we had better box it and we put a special label on it. LOL CYA

I should be glad he cared enough to avoid the insurance claim if one happened. Many high end companies now ship in aflight box and say it's cheaper to repair any damage than to attempt to get paid on an insurance claim. Meaning they don't even bother paying for insurance.

[crwilli]

No FRAGILE labels? Seriously? That’s the stupidest thing I have heard in a long while.

[MichaelsMinute]

I don't think a label would provoke common sense.

Exactly right.

People ignore stop signs, red lights, speed limits, text while driving, and more. Yet somehow a fragile sticker would suddenly induce an overwhelming sense of care and delicacy.

I agree they still should put them on, but to think the absence of them caused this is a bit silly.

[Hear Here]

Exactly right.

People ignore stop signs, red lights, speed limits, text while driving, and more. Yet somehow a fragile sticker would suddenly induce an overwhelming sense of care and delicacy. .

If I may say, a foolish remark. If these is no FRAGILE label, this offers a defence to the driver and courier company and an insurance claim may well fail.

[Elberoth]

It wasn't too bad. If the server broke from that little impact, it was badly packaged inside.

Personally, I would never ship an expensive server without a pallet. Yes, palletized shipping is more expensive (plus takes MUCH more time on the seller's end), but that is how it should be handled. There is just no excuse.

I ship A LOT of stuff worldwide. To avoid shipping damage, I always ship stuff either palletized or double boxed (original box with original packaging put inside a bigger carton box with lots of styrofoam peanuts).

It has been my observation, 95% of the sellers are just lazy. Or do not care. Or both.

[mep]

Nothing Burger!

[MichaelsMinute]

and an insurance claim may well fail.

This is the US, not imaginary land. The suggestion that an insurance claim would fail due to lack of a sticker is uninformed at best.

[mep]

It wasn't too bad. If the server broke from that little impact, it was badly packaged inside.

Personally, I would never ship an expensive server without a pallet. Yes, palletized shipping is more expensive (plus takes MUCH more time on the seller's end), but that is how it should be handled. There is just no excuse.

I ship A LOT of stuff worldwide. To avoid shipping damage, I always ship stuff either palletized or double boxed (original box with original packaging put inside a bigger carton box with lots of styrofoam peanuts).

It has been my observation, 95% of the sellers are just lazy. Or do not care. Or both.

I hate opening any box that is filled with styrofoam peanuts. They are a freaking nightmare to clean up. I think we can do better than using styrofoam peanuts for packing in 2023.

[crwilli]

It seems some wish to point blame at anyone other than the delivery — The shipper used bad packaging, the package didn’t have a fragile label, the delivery man had a bad day or was raised only by one parent, the sun was in his eye, it was probably treated worse along the way, if it breaks because of that it is the shippers fault…. All of these are excuses for not holding the driver accountable to do his job in the manner expected.

The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.

[MichaelsMinute]

All of these are excuses for not holding the driver accountable to do his job in the manner expected.

The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.

Serious question - is there an expectation / promise by shipper and delivery service that items shipped will be handled with kid gloves with white glove service from door to door? Is there a requirement that they hand carry and gently place it right by your front door?

I've shipped a LOT of stuff and never seen where they promise that nor set that expectation.

I agree with you he should have taken the extra two steps. I agree he shouldn't have tossed it. I disagree complaining to the shipper or trying to get him fired.

[crwilli]

Serious question - is there an expectation / promise by shipper and delivery service that items shipped will be handled with kid gloves with white glove service from door to door? Is there a requirement that they hand carry and gently place it right by your front door?

I've shipped a LOT of stuff and never seen where they promise that nor set that expectation.

I agree with you he should have taken the extra two steps. I agree he shouldn't have tossed it. I disagree complaining to the shipper or trying to get him fired.

Fair question. Well, boxes are not newspapers. It would seem obvious to me that a heavy package is not something to toss around but maybe I need to read the fine print.

Sorry I communicated this event here. Peace out.

[Elberoth]

I hate opening any box that is filled with styrofoam peanuts. They are a freaking nightmare to clean up. I think we can do better than using styrofoam peanuts for packing in 2023.

Styrofoam peanuts are a perfect filler to put inbetween the two boxes (when shipping stuff double boxed). They are light (a huge factor), offer excellent cushioning in case the package is dropped (which WILL happen), plus are cheap and easy to use. Everything else is secondary to me.

[Elberoth]

Well, boxes are not newspapers.

You will not change the world. Or the way packages are handled. You can only accept that and prepare the package accordingly.

Personally, when I prepare stuff for shipping, I always ask myself a very simple question: will it get damaged when UPS drops it from 1m onto the ground?

No > go ahead, you can ship it
Yes > do your homework and box it better

[mep]

It seems some wish to point blame at anyone other than the delivery — The shipper used bad packaging, the package didn’t have a fragile label, the delivery man had a bad day or was raised only by one parent, the sun was in his eye, it was probably treated worse along the way, if it breaks because of that it is the shippers fault…. All of these are excuses for not holding the driver accountable to do his job in the manner expected.

The one and only issue with this delivery is the delivery dude being too lazy to walk up three steps and place the box on the porch.

Your gear wasn't damaged so there is no blame that needs to be assigned.

[CPP]

Who said there isn't respect for packages ..... its called pure lazy and a total disregard for a person's property. And there are 1000's of these examples on You Tube etc... its the new age of who gives a shit about your stuff. Dam shame.

[Shadowfax]

Exactly right.

People ignore stop signs, red lights, speed limits, text while driving, and more.

I have a similar problem with just about every Mail Carrier I get. Think about it, how much more simple can this be.
Drive to next box
Open box
Put Mail in box
Close Box
Put Flag down if mail was taken from box

They can only perform the first 3 steps properly yet they get Bennies and Pay and Lifetime Medical better than most Skilled Laborers and Educated Professionals.

[MichaelsMinute]

Who said there isn't respect for packages ..... its called pure lazy and a total disregard for a person's property. And there are 1000's of these examples on You Tube etc... its the new age of who gives a shit about your stuff. Dam shame.

I do think it's a generational thing with all the snowflakes who are professional victims and self-absorbed.

There is a small family owned coffee and donut shop by our house and I go by on Sunday mornings. When the older mother serves us she takes pride and care and even is sure to put the donuts in the bag in a way they won't get damaged. When her son serves us he couldn't care less, never thanks us, and throws the donuts in the bag in a way they get destroyed. We see this played out in all aspects of life.

It's what we've allowed happen as a nation with no rules, easing of all standards in the name of some imaginary "fairness" and no longer being held accountable for our own actions. It's much larger than merely shipping packages. It's simple cause and effect that we are seeing.

[SCAudiophile]

So true,....

They got their Participation Trophy though so I guess they are doing fine

Sent from my SM-G998U using Tapatalk

[still-one]

I do think it's a generational thing with all the snowflakes who are professional victims and self-absorbed.

There is a small family owned coffee and donut shop by our house and I go by on Sunday mornings. When the older mother serves us she takes pride and care and even is sure to put the donuts in the bag in a way they won't get damaged. When her son serves us he couldn't care less, never thanks us, and throws the donuts in the bag in a way they get destroyed. We see this played out in all aspects of life.

It's what we've allowed happen as a nation with no rules, easing of all standards in the name of some imaginary "fairness" and no longer being held accountable for our own actions. It's much larger than merely shipping packages. It's simple cause and effect that we are seeing.

As if our parents and grandparents didn't say the same thing about our generation.

[MichaelsMinute]

As if our parents and grandparents didn't say the same thing about our generation.

At least our grand parents and parents actually worked hard, didn't play victim, and had pride, had real jobs by their 30's and didn't live in their parents basement until they were 34. The current parents and kids not so much which is demonstrable and objective.

I openly admit my bother is a snowflake parent.

[crwilli]

So you condone your auto mechanic taking your car for a spin at twice the speed limit as long as the car isn’t damaged?

As long as contents aren’t damaged, the carriers can do anything they want with them?

I highly suspect the company management does it train their drivers like that

[still-one]

At least our grand parents and parents actually worked hard, didn't play victim, and had pride, had real jobs by their 30's and didn't live in their parents basement until they were 34. The current parents and kids not so much which is demonstrable and objective.

I openly admit my bother is a snowflake parent.

Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.

[MichaelsMinute]

So you condone your auto mechanic taking your car for a spin at twice the speed limit as long as the car isn’t damaged?

As long as contents aren’t damaged, the carriers can do anything they want with them?

I highly suspect the company management does it train their drivers like that

Hi - not sure if you are talking to me. I'm sorry you are so hurt that no one else on this forum is upset like you are.

You seem to miss my point which I have clearly made repeatedly - consequences for actions.

If you really think there should be consequences for a guy who dropped your package (not a civil nor criminal offense) and no damage occurred other than your feelings and in no violation of any agreements you had, and blindly suggest this is a conspiracy with his management, and somehow equate that with driving in a deadly manner without regard for public safety and driving to endanger (which is a criminal offense), then there is clearly no having an adult conversation.

I wish you the best of luck with your campaign to convince others your package suffered the crime of the century.

[Shadowfax]

Just watched the video. That was a "Gentle Slide" compared to what usually goes on.

[a.wayne]

Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.

The problem started by and in Washington DC , all by design , the greatest transfer of wealth is going into DC ..!!!

[MichaelsMinute]

Well maybe these generations could find real decent paying middle class jobs if our generation hadn't padded our bonuses and stock options by sending many of these jobs overseas, eliminating pension plans, and not allowing individuals to work a forty hour week because benefits might kick in. As our baby boomer generation dies out there is going to be the greatest transfer of wealth history has ever seen.

Sure Jim. If you say so.

I'm happy to put my 4 years with a minor in economics and reality up against headline-repeating fluff offline of this forum any time for an honest in-depth conversation.

I'm not going to discuss the realities of economics and the effects and reality of high corporate taxation rates, over-regulation and the detrimental costs on business and society, destructive effects of NAFTA, dumping by China and more and how they created what you state on an audio forum.

Happy listening!

[still-one]

Sure Jim. If you say so.

I'm happy to put my 4 years with a minor in economics and reality up against headline-repeating fluff offline of this forum any time for an honest in-depth conversation.

I'm not going to discuss the realities of economics and the effects and reality of high corporate taxation rates, over-regulation and the detrimental costs on business and society, destructive effects of NAFTA, dumping by China and more and how they created what you state on an audio forum.

Happy listening!

I don't think you have a grasp on the full picture. I was responsible for a sector of our operations that had factories based on every continent save for Antarctica so I am (was) fully conversant on global sourcing decisions.

It's easy to take shots at China, much of which is warranted, but remember a lot of those exports are sourced from Joint Venture operations owned by Chinese and US companies. We gave them our technology, and yes they are still trying to steal what we maintained here.

[MichaelsMinute]

I don't think you have a grasp on the full picture. I was responsible for a sector of our operations that had factories based on every continent save for Antarctica so I am (was) fully conversant on global sourcing decisions.

It's easy to take shots at China, much of which is warranted, but remember a lot of those exports are sourced from Joint Venture operations owned by Chinese and US companies. We gave them our technology, and yes they are still trying to steal what we maintained here.

That is just one cog in in the list I stated of issues.

[crwilli]

To recap;

- The delivery guy did his job.
- We shouldn’t expect a delivery driver to treat a package with any care.
- Throwing heavy packages is an acceptable level of service for a delivery company.
- Large corporations and China are to blame.

Geesh

Seems we have veered off of the key point.

Perhaps the Moderators would like to delete this thread? I would support that.

[mep]

To recap;

- The delivery guy did his job.
- We shouldn’t expect a delivery driver to treat a package with any care.
- Throwing heavy packages is an acceptable level of service for a delivery company.
- Large corporations and China are to blame.

Geesh

Seems we have veered off of the key point.

Perhaps the Moderators would like to delete this thread? I would support that.

Me too!

[Mr Peabody]

Come on man you can't just put on the brakes when your raft hits the rapids, you have to ride them out. Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL

[CPP]

Come on man you can't just put on the brakes when your raft hits the rapids, you have to ride them out. Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL

Now things get serious

[Mikado463]

Apparently some would buy the package of broken Oreas opposed to the perfect ones. LOL

As for broken Oreos, what better way to top your vanilla ice cream ......

[Shadowfax]

As for broken Oreos, what better way to top your vanilla ice cream ......

Oh no, I thought we were talking about a package of broken IsoAcoustic footers