Welcome to the AudioShark Forums.
Results 1 to 13 of 13
  1. #1
    Senior Member
    Join Date
    Jun 2013
    Location
    Northern California Coast & San Francisco
    Posts
    270

    Is This Reasonable?

    My Esoteric K-03 which I purchased 2nd hand about 3 years ago developed a problem with the loading tray. I sent it to the Esoteric repair facility and received a quote of $646.00. Yes, it's out of warranty. I really don't have a choice but to go ahead with the repair. Is this a reasonable charge? Opinions please.
    Tom
    Ultimate Audio
    SoundLab Dealer

    "Sometimes I live in the country,
    Sometimes I live in town,
    Sometimes I have a great notion,
    To jump in the river ....."
    from GoodNite Irene


    Country System:
    SoundLab Ultimate-1PX Electrostatic Speakers
    Pass Labs XP-20 pre, Pass Labs XA60.8 Amps
    ARC REF2SE Phono
    SME 20/2 table SME V arm, Stillpoints LPI
    Minus-K BM-8 passive vibration control under tt
    Koetsu Rosewood Signature cartridge, Klaudio RCM
    Roon Nucleus+
    Lumin A1 Network Music Player
    Skywire balanced IC's, Teo liquid speaker cables
    3 dedicated AC lines
    Shunyata Triton v2, 3 Typhons, (one QR), and
    Various Shunyata Alpha & Sigma PC's throughout.
    Stillpoints under everything.

    City System:
    Ayre KX-R Twenty Pre
    Pass Labs X-260.8 Monoblocks
    Esoteric K-03 SACD Player
    Roon Nucleus+
    Lumin X-1 Network Music Player
    Sound Lab Ultimate-545PX Speakers
    Shunyata Hydra 8, Typhon QR
    Various Shunyata Alpha & Sigma PC's throughout
    Stillpoints under everything. Multiple room acoustic panels.

  2. #2
    Senior Member
    Join Date
    Oct 2013
    Location
    "Clueless" in California
    Posts
    1,124

    Re: Is This Reasonable?

    being 12k new and depending on the parts list and labor involved, six bills to repair a mechanical problem isnt out of whack when you consider its a factory repair center.
    "Listening to Analogue music is an act of rebellion in a digital gulag" - Simon Yorke

  3. #3

    Re: Is This Reasonable?

    Sound very reasonable all things considered. My friend spent close to 5 years chasing down a laser assembly for his Krell MD10 CD Transport that he loves and has owned since the 90's and paid nearly the same. That was just the laser assembly. I don't blame him, it is a beautiful transport.
    Serge

  4. #4

    Re: Is This Reasonable?

    My brother has that same unit and his tray stopped working as well. He contacted Esoteric and they thought it was worn old belts but only quoted him $90 for the repair. You are the 4th person I have heard having tray issues with this unit. He did not want to risk damage to the unit in shipping so he order belts and fixed it himself. Obviously his unit was out of warranty.

    Sent from my LM-G710 using Tapatalk

  5. #5
    Senior Member
    Join Date
    Jun 2013
    Location
    Northern California Coast & San Francisco
    Posts
    270

    Re: Is This Reasonable?

    Quote Originally Posted by TheGemState View Post
    My brother has that same unit and his tray stopped working as well. He contacted Esoteric and they thought it was worn old belts but only quoted him $90 for the repair. You are the 4th person I have heard having tray issues with this unit. He did not want to risk damage to the unit in shipping so he order belts and fixed it himself. Obviously his unit was out of warranty.

    Sent from my LM-G710 using Tapatalk
    Thanks for the response. That's more like what I expected. Perhaps I should have tried to just get the replacement belt and done it myself. BTW, shipping from SF to the SoCal repair shop was $80, so it will be $160 by the time I get it back, making the total cost $820.
    Tom
    Ultimate Audio
    SoundLab Dealer

    "Sometimes I live in the country,
    Sometimes I live in town,
    Sometimes I have a great notion,
    To jump in the river ....."
    from GoodNite Irene


    Country System:
    SoundLab Ultimate-1PX Electrostatic Speakers
    Pass Labs XP-20 pre, Pass Labs XA60.8 Amps
    ARC REF2SE Phono
    SME 20/2 table SME V arm, Stillpoints LPI
    Minus-K BM-8 passive vibration control under tt
    Koetsu Rosewood Signature cartridge, Klaudio RCM
    Roon Nucleus+
    Lumin A1 Network Music Player
    Skywire balanced IC's, Teo liquid speaker cables
    3 dedicated AC lines
    Shunyata Triton v2, 3 Typhons, (one QR), and
    Various Shunyata Alpha & Sigma PC's throughout.
    Stillpoints under everything.

    City System:
    Ayre KX-R Twenty Pre
    Pass Labs X-260.8 Monoblocks
    Esoteric K-03 SACD Player
    Roon Nucleus+
    Lumin X-1 Network Music Player
    Sound Lab Ultimate-545PX Speakers
    Shunyata Hydra 8, Typhon QR
    Various Shunyata Alpha & Sigma PC's throughout
    Stillpoints under everything. Multiple room acoustic panels.

  6. #6
    Senior Member
    Join Date
    Dec 2017
    Location
    Seattle Washington USA
    Posts
    1,096

    Re: Is This Reasonable?

    $820 is real money. But having the factory get in your unit, look around and perform the repairs is much better than some local tech digging around in a $12K machine. Maybe it is a belt. Maybe you can fix it. I do way to much DIY. I would pop the top and take a 20,000 foot look. Is it accessible without disturbing to many other components. Just be cautious. If you think it looks simple, go for it. Its out of warranty. Just be careful with the gears.
    First Sound Mark3SI preamp. Audion Black Shadow 845 SET Monoblocks. Mojo Audio Deja Vu Server. Mojo Audio Mystic 3 DAC. Linear Solution Ethernet Switch. Gigafoil with LPS. STST Motus II TT with Vertere SG1 arm, Hana ML Cartridge, Allnic H1201 phono pre. Pure Audio Project Trio 15 Horn speakers with Mundord Supreme oil caps. Power via 10 awg OFC cord from panel to custom distribution strip feeding front end. Steel pipe with dedicated10 AWG branch circuits split bolted to power cords per each amp. Inakustik speaker and interconnect cables, Genesis Interconnect.

  7. #7
    Senior Member
    Join Date
    Apr 2016
    Location
    Bay Area
    Posts
    715

    Re: Is This Reasonable?

    if you are sure its the belt, I would just get the belt and save the coin, assuming you have some knowledge about opening the chassis and replacing it yourself.

  8. #8
    Senior Member
    Join Date
    May 2020
    Location
    UK
    Posts
    209

    Re: Is This Reasonable?

    Quote Originally Posted by MtnHam View Post
    My Esoteric K-03 which I purchased 2nd hand about 3 years ago developed a problem with the loading tray. I sent it to the Esoteric repair facility and received a quote of $646.00. Yes, it's out of warranty. I really don't have a choice but to go ahead with the repair. Is this a reasonable charge? Opinions please.
    Have you taken the top or bottom panel off and tried to establish the cause of the problem? I thought my Mark Levinson 390S may need a costly repair when I had problems with the tray, but opening it up and pressing the eject button revealed that the rails that the tray travelled on were dirty. A careful clean of these and other parts plus a drop or two of light oil fixed the problem completely. Good luck. Peter
    Sources - NAD M50.2 (streamer, CD player, CD ripper, hard drive music store)
    Amplification - NAD M33, NAD M12, Consonance Cyber 845 monoblocs
    Speakers - Avantgarde Duo XD, Avantgarde Duo (2006 - aesthetically modified), Martin Logan Expression 13A (now sold)

  9. #9
    Senior Member
    Join Date
    Oct 2014
    Location
    Oregon
    Posts
    206

    Re: Is This Reasonable?

    That seems high to me. This is a mechanical problem, not electronic. I suppose the entire mechanism might be sealed requiring special tools or abilities to access? Most are straight forward in design. Did you open the unit and look at it? I am also a DIY person and have made may modifications and repairs over many years.
    Main System: Analog - Linn LP12, Origin Live DC motor and Controller, SME V arm, Benz Ruby H 2 cartridge, Wright Sound preamp. Digital - Intel NUC I-7, 16 gig ram, Jriver media center 24, Wyrd4 Sound 2V2 SE Dac, Fathom Hard Drives.
    H-Cat Version 9 preamp, ARC Reference 75 amp, Custom line source speakers - 10 SB Acoustics midwoofers, 10 Fountek ribbon tweeters. JL Audio Fathom f112 Subs
    Wire - T G Audio, Shunyata, Synergistic Research , Audioquest, Lewis silver foil, Duelund, Transparent.

  10. #10
    Senior Member
    Join Date
    Apr 2013
    Location
    The Neutral Zone
    Posts
    286

    Re: Is This Reasonable?

    That’s over 4 hours at $150/hr.
    Seems excessive to me.
    If it’s a component replacement cost issue I’d ask why they designed the trays to fail under normal use.
    Tom

    Audio:
    Amati Futura Mains
    Amati Homage VOX Center,
    Proac Response 1sc Rears,
    Three MC2301's for L,C,R
    MC 602 for the rears
    C 1100, MX 151, MCD 1100, MR 77
    Nottingham Dais with Sumiko Palo Santos Presentation
    SurfacePro 3, JRiver, WW Starlight Platinum USB, Schiit Yggdrasil, Benchmark DAC3 HGC

    Video:
    MX 151, OppO BDP-95, JVC RS-500 DILA projector, 106" diagonal Stewart Luxus Screenwall Deluxe with Studiotek 130 G3 material.

    Lake House:
    Ohm F, MC 275V, C2300, MR 80, Rega P3

    OnDeck:
    McIntosh MAC 4300v

  11. #11
    Senior Member
    Join Date
    May 2013
    Location
    Silicon Valley
    Posts
    2,617

    Re: Is This Reasonable?

    It's Esoteric. They have a high end, expensive image to maintain. If the repair price is too high then I suspect the retail price is too high.
    Bud

    Lumin X1 file player
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for source, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.

  12. #12
    Senior Member
    Join Date
    Apr 2016
    Location
    Bay Area
    Posts
    715

    Re: Is This Reasonable?

    Quote Originally Posted by BlueFox View Post
    If the repair price is too high then I suspect the retail price is too high.
    which came first - retail price or repair price ?

  13. #13

    Re: Is This Reasonable?

    I had a cd player a few years ago that stopping reading discs reliably. I called the mfr and they wanted $720 to replace the drive. They also told me the player would have to be reprogrammed through the usb port for the new drive. I took the player apart and found a new matching drive on Ebay for under $100. I popped the new drive in and it worked perfectly. I don't worry about breaking stuff that is already broken, otherwise I wouldn't be taking it apart.

AudioShark - The Best High End Audio Discussion forum.

AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.

The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.

At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.

We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!

Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com

Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.

Sincerely,
The Audioshark.org Team

Is This Reasonable?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •