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Thread: Is This Reasonable?
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January 7, 2021, 06:34 PM #1
Is This Reasonable?
My Esoteric K-03 which I purchased 2nd hand about 3 years ago developed a problem with the loading tray. I sent it to the Esoteric repair facility and received a quote of $646.00. Yes, it's out of warranty. I really don't have a choice but to go ahead with the repair. Is this a reasonable charge? Opinions please.
Tom
Ultimate Audio
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January 7, 2021, 06:42 PM #2
Re: Is This Reasonable?
being 12k new and depending on the parts list and labor involved, six bills to repair a mechanical problem isnt out of whack when you consider its a factory repair center.
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January 7, 2021, 08:18 PM #3
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Re: Is This Reasonable?
Sound very reasonable all things considered. My friend spent close to 5 years chasing down a laser assembly for his Krell MD10 CD Transport that he loves and has owned since the 90's and paid nearly the same. That was just the laser assembly. I don't blame him, it is a beautiful transport.
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January 7, 2021, 10:47 PM #4
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- Jul 2018
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- 42
Re: Is This Reasonable?
My brother has that same unit and his tray stopped working as well. He contacted Esoteric and they thought it was worn old belts but only quoted him $90 for the repair. You are the 4th person I have heard having tray issues with this unit. He did not want to risk damage to the unit in shipping so he order belts and fixed it himself. Obviously his unit was out of warranty.
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January 7, 2021, 11:46 PM #5
Re: Is This Reasonable?
Thanks for the response. That's more like what I expected. Perhaps I should have tried to just get the replacement belt and done it myself. BTW, shipping from SF to the SoCal repair shop was $80, so it will be $160 by the time I get it back, making the total cost $820.
Tom
Ultimate Audio
SoundLab Dealer
Country System:
SoundLab Ultimate-1PX Electrostatic Speakers
Pass Labs XP-32 pre, Pass Labs XA60.8 Amps
Pass Lab XP-27 phono stage
SME 20/2 table with SME V arm, Stillpoints LPI
Minus-K BM-8 passive vibration control under tt
Dynavector XV-1s, Koeitsu Rosewood Signature cartridges, Klaudio RCM
Roon Nucleus+ powered by Keces P-8 LPS
Lumin X-1 Network Music Player
3 dedicated AC lines
Shunyata Omega PC to Everest for all source devices
Typhon for each amp powered by 2 dedicated circuits
Various Shunyata Alpha & Sigma PC's throughout.
Stillpoints under everything.
City System:
Ayre KX-R Twenty Preamp
Pass Labs X-260.8 Monoblocks
Esoteric K-03 SACD Player
Roon Nucleus+powered by UpTone Audio JS-2 LPS
Lumin X-1 Network Music Player
Sound Lab Ultimate-545PX Speakers
Shunyata Hydra 8, Typhon QR
Various Shunyata Alpha & Sigma PC's throughout
Stillpoints under everything. Multiple room acoustic panels.
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January 8, 2021, 12:19 AM #6
Re: Is This Reasonable?
$820 is real money. But having the factory get in your unit, look around and perform the repairs is much better than some local tech digging around in a $12K machine. Maybe it is a belt. Maybe you can fix it. I do way to much DIY. I would pop the top and take a 20,000 foot look. Is it accessible without disturbing to many other components. Just be cautious. If you think it looks simple, go for it. Its out of warranty. Just be careful with the gears.
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January 8, 2021, 01:00 AM #7
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Re: Is This Reasonable?
if you are sure its the belt, I would just get the belt and save the coin, assuming you have some knowledge about opening the chassis and replacing it yourself.
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January 8, 2021, 06:28 AM #8
Re: Is This Reasonable?
Have you taken the top or bottom panel off and tried to establish the cause of the problem? I thought my Mark Levinson 390S may need a costly repair when I had problems with the tray, but opening it up and pressing the eject button revealed that the rails that the tray travelled on were dirty. A careful clean of these and other parts plus a drop or two of light oil fixed the problem completely. Good luck. Peter
Sources - NAD M50.2 (streamer, CD player, CD ripper, hard drive music store)
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January 8, 2021, 08:22 PM #9
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Re: Is This Reasonable?
That seems high to me. This is a mechanical problem, not electronic. I suppose the entire mechanism might be sealed requiring special tools or abilities to access? Most are straight forward in design. Did you open the unit and look at it? I am also a DIY person and have made may modifications and repairs over many years.
Main System: Analog - Linn LP12, Origin Live DC motor and Controller, SME V arm, Benz Ruby H 2 cartridge, Wright Sound preamp. Digital - Intel NUC I-7, 16 gig ram, Jriver media center 24, Wyrd4 Sound 2V2 SE Dac, Fathom Hard Drives.
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January 8, 2021, 09:19 PM #10
Re: Is This Reasonable?
That’s over 4 hours at $150/hr.
Seems excessive to me.
If it’s a component replacement cost issue I’d ask why they designed the trays to fail under normal use.Tom
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January 8, 2021, 09:48 PM #11
Re: Is This Reasonable?
It's Esoteric. They have a high end, expensive image to maintain. If the repair price is too high then I suspect the retail price is too high.
Bud
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January 8, 2021, 10:49 PM #12
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February 5, 2021, 07:19 PM #13
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Re: Is This Reasonable?
I had a cd player a few years ago that stopping reading discs reliably. I called the mfr and they wanted $720 to replace the drive. They also told me the player would have to be reprogrammed through the usb port for the new drive. I took the player apart and found a new matching drive on Ebay for under $100. I popped the new drive in and it worked perfectly. I don't worry about breaking stuff that is already broken, otherwise I wouldn't be taking it apart.
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
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