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  1. #1
    Senior Member
    Join Date
    Sep 2017
    Location
    Atlanta
    Posts
    325

    Problems with HiFi News Subscription

    I recently purchased a digital subscription to HiFi News and have been completely unable to log on to the site. For some reason, it sends you to a "PocketMags" site, where I am requested to enter my order number (93178, if you're out there HiFi News). When I enter that number, it says "Internal IT Error. Please try again later." I have tried again for about a week now and get the same message every time. I have emailed and called them multiple times and get nothing back except "we have received your inquiry and will respond as quickly as possible."

    Makes me insane. They took my $$ without question and I haven't heard a thing from them, after multiple attempts. If you're Hi Fi News, consider me a very unhappy camper who regrets having to turn to a public forum for this sort of thing. If you're not, thanks for paying attention to my rant.

    Jim Harvey
    Amplification: Accuphase A200 (2)//C3800// LampiZator MC2/Silver
    Tuner: MagnumDynalab 108T/SE
    Table/Cart: J.Sikora Standard Max // J Sikora KV12 > Lyra Kleos // Kuzma 4Point Eleven > ClearAudio Concerto V. 2
    Speakers: TAD R-1 MkII, REL 212SE (2)
    Power: Nordost QBase8 Mk2 (2), QX4, Qkore1, 3 and 6, QK1 (2), QV2 (2), AddPOWR EAU2 (2)
    DAC/Spinner: LampiZator Pacific/ Luxman D-08u
    LampiZator SuperKomputer
    Final Touch Audio PCs, Elrod Master Statement Diamond PCs (3), CH Acoustic X10 PC (2), CH Acoustic X10 ICs throughout
    AudioDesk Systeme RCM
    Stillpoints and SortKones and EVPs - to near excess
    Symposium Super Plus Platforms under subs, on top of EVPs

  2. #2
    Senior Member
    Join Date
    Apr 2013
    Location
    Milford, MI
    Posts
    3,571

    Re: Problems with HiFi News Subscription

    I tried a digital subscription many years ago and vaguely remember having issues with my login and password. I think I ended up calling someone but it’s been so long I’m not sure.
    Jim

    D'Agostino Momentum M-400's & HD Pre-amp
    Wilson Alexandria X2 Series 2 speakers
    Digital: dCS Vivaldi DAC, Clock & Upsampler
    Analog: SME 20/3 with Esoteric E-03 Phono
    Transparent Opus Speaker Cable & Interconnects & Opus Power Cords
    Power Cords on Digital: Shunyata
    Power Conditioner - Shunyata Everest

  3. #3
    Senior Member
    Join Date
    Jul 2013
    Location
    Orlando, FL
    Posts
    162

    Re: Problems with HiFi News Subscription

    I'm assuming you already set up a pocket mags account with the same email that you used to subscribe to hifi news but if not, try that and it should help you access your subscription.
    Christian

    south: Mark Levinson No. 52 pre, Bricasti M28 amps, Lumin A1, Oppo BDP-205, Pioneer CT-43, Sony SS-AR1 Speakers, Audioquest Dragon PCs, Audioquest speaker cables, Iconoclast OCC interconnects, HB Power Design Powerslave Star Galaxy power distributor

    north: Marantz PM-10, Marantz SA-10, Lumin X1, Sony TC-KA3ES, Harbeth 40.2, Iconoclast OCC interconnects, Audioquest speaker cables, Furutech Nanoflux NCF power cables

  4. #4

    Re: Problems with HiFi News Subscription

    I also have both a digital and paper subscription to HIFI News.

    My subscription does not take me to a PocketMag site but I have the same issues with log in. The digital magazine is stored in a (hidden) archive site and everytime I log in the system does not recognize my password. There is a prompt for reset of password, you receive a mail with a link and you then reset the password - remarkably you can reset to the same original password. And then you can log in to the archive site. Comical.

    There is no meaningful support.

  5. #5
    Senior Member
    Join Date
    Jul 2013
    Location
    Florida
    Posts
    3,392

    Re: Problems with HiFi News Subscription

    I have a digital subscription to Stereophile via ZINIO. My experience has been very good. A very easy to use and stable platform.

    I realize this doesn’t help your situation but did want to provide a different experience. Maybe Hi Fi News will reconsider their digital provider.
    _______________

    Mike

  6. #6
    Senior Member
    Join Date
    Sep 2017
    Location
    Atlanta
    Posts
    325

    Re: Problems with HiFi News Subscription

    Not sure if it was outing them here, or just coincidence, but I heard from them today and everything worked just fine. Thanks for the rant and the information.

    Now, I can read about my new amps.
    Amplification: Accuphase A200 (2)//C3800// LampiZator MC2/Silver
    Tuner: MagnumDynalab 108T/SE
    Table/Cart: J.Sikora Standard Max // J Sikora KV12 > Lyra Kleos // Kuzma 4Point Eleven > ClearAudio Concerto V. 2
    Speakers: TAD R-1 MkII, REL 212SE (2)
    Power: Nordost QBase8 Mk2 (2), QX4, Qkore1, 3 and 6, QK1 (2), QV2 (2), AddPOWR EAU2 (2)
    DAC/Spinner: LampiZator Pacific/ Luxman D-08u
    LampiZator SuperKomputer
    Final Touch Audio PCs, Elrod Master Statement Diamond PCs (3), CH Acoustic X10 PC (2), CH Acoustic X10 ICs throughout
    AudioDesk Systeme RCM
    Stillpoints and SortKones and EVPs - to near excess
    Symposium Super Plus Platforms under subs, on top of EVPs

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Problems with HiFi News Subscription

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