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October 25, 2020, 04:49 PM #1
- Join Date
- Feb 2014
- Location
- Houston, TX
- Posts
- 49
Devialet's Awesome Customer Service
I originally purchased D400's in late 2015. I consistently had problems with them shutting down when playing at louder than normal levels. It seems that the 3.7i's and D400's were not a good match.
One year later (Nov 2016), Devialet replaced my D400's with the newly released E440's. This replacement was completely initiated by Devialet, and at no cost to me! The first release of the E440's did not include the Core Infinity functionality and some of today's current features.
In mid-August this year, my NAD M17 SSP died (bad PS). While it was in for repairs and an upgrade to V2 status (WOW, BTW), I was browsing on Devialet's web site and saw that my E440's were eligible for an upgrade to the latest architecture, again at zero cost to me!
Devialet sent me new shipping boxes and the necessary paperwork and I shipped the amps to France on Aug 31st. I just received them back this past Wednesday. There were some shipping issues, but Devialet's Customer Service (Shanna) stayed on top of everything and kept me informed. I could not be any happier and appreciative. They are still breaking in but from the outset, the upgraded E440's definitely sound more powerful and quieter than the originals.
Devialet replaced my D400's with new E440's, then upgraded my original E440's four years later, all at zero cost to me! Customer service at its finest!Amps: Devialet E440's
Sources: Innuos Zenith Mk III (Roon Core), Innuos PhoenixNET
Speakers: Magnepan 3.7i's
Power: Shunyata Triton V3
Cabling: Shunyata Power, Cardas Speaker, Sablon Audio USB, Nordost & Wireworld Enet, DH Labs HDMI's
Racks/Footers: Box Furniture Co Custom Rack, Symposium RollerBlocks, Voodoo Iso-Pods, Herbie's Audio Lab (many)
Replaced HT Gear with a Devialet Dione
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Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
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