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Thread: Bad quality of CMS Soto Voce
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January 18, 2021, 05:36 AM #1
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Bad quality of CMS Soto Voce
I just would like to bring to you attention the problems faced with the Soto Voce racks that I have just received. I believe these units were mid of last years batch.
1) Poor threads on the center aluminum bar- caused galling of screws.
2) Platform height adjusted were tightened so hard that it cause screws to just round off and released tension with a loud popping.
I am not sure now if CMS is really serious about their “entry” audio racks. At the moment I am in conversation with the dealer to help rectify the problems faced.
Sent from my iPhone using TapatalkTurntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 18, 2021, 06:05 AM #2
Re: Bad quality of CMS Soto Voce
I have had a similar issue with mine.
My frame has also cracked at a top join. Personally I would avoid these racks.
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January 18, 2021, 08:12 AM #3
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- May 2019
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- Malaysia
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Re: Bad quality of CMS Soto Voce
Really don’t see why the platform adjusters have to be put on so hard as they have to be adjusted to suit as well.
I am also concerned about the durability of the finish- the matte top coat just rub off when I sanded lightly to get the larger scuff marks.
Don’t take me wrong they are good rack but just seems like a bad sub contractor job.
Sent from my iPhone using TapatalkTurntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 18, 2021, 09:13 AM #4
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Re: Bad quality of CMS Soto Voce
Thanks for your posts. It's troubling that such a high end company would have such quality control issues - especially seeing what they cost. Have you contacted CMS and asked for assistance? At times going direct to the source helps ...
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January 18, 2021, 10:37 AM #5
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- Sep 2020
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Re: Bad quality of CMS Soto Voce
Hi Bob82
We are very sorry you are having an issue with your Sotto Voce. The last thing we want is for you to be disappointed or inconvenienced, We would be very happy to replace the parts you are having an issue with.
If you would be so kind as to contact your distributor, we would be very pleased to get the parts to you. We sell a very large number of Sotto Voce around the world and I guess every once in a while we miss something we shouldn't. All we can say is that we are sorry for that.
Thank you for being a loyal customer of ours and please know we will take care of you.
All the Best,
Joe
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January 18, 2021, 10:41 AM #6
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- Sep 2020
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Re: Bad quality of CMS Soto Voce
Hi Eggmeister
I saw Bob82s comment and yours and thought it was appropriate to send exactly the same response to you. I hope you don't mind.
We are very sorry you are having an issue with your Sotto Voce. The last thing we want is for you to be disappointed or inconvenienced, We would be very happy to replace the parts/rack frame you are having an issue with.
If you would be so kind as to contact your distributor, we would be very pleased to get a new parts/frame to you. We sell a very large number of Sotto Voce around the world and this shouldn't happen. All we can say is that we are sorry for that.
Thank you for being a loyal customer of ours and please know we will take care of you.
All the Best,
Joe
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January 18, 2021, 10:43 AM #7
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- May 2019
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- Malaysia
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Re: Bad quality of CMS Soto Voce
Calvin,
I have got my dealer on the case with CMS. My dealer will come by assess and perhaps, fingers crossed rectify it. Being halfway around the world in Asia isn’t helping either.
The quality I have seen so far on this rack don’t seem to warrant the asking price.
I might just go the direct route but my dealer has been handling it well.
Sent from my iPhone using TapatalkTurntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 18, 2021, 11:05 AM #8
- Join Date
- May 2019
- Location
- Malaysia
- Posts
- 155
Re: Bad quality of CMS Soto Voce
Turntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 18, 2021, 11:06 AM #9
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- Dec 2019
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- USA
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- 786
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January 18, 2021, 11:06 AM #10
Re: Bad quality of CMS Soto Voce
We have four Sotto Voce’s in the store, we’ve taken them to shows and bounced them around and they’ve always been great.
Sent from my iPhone using Tapatalk ProMy Systems: http://www.audioshark.org/showthread...481#post158481
"We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."
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January 18, 2021, 06:54 PM #11
Re: Bad quality of CMS Soto Voce
There has been poor manufacturing throughout covid. I have a very good friend who is a general contractor. He's commented on how bad it's been in building materials
Sent from my iPhone using TapatalkPreamp/Digital: Meitner MA3
HT Processor: Bryston SP3
Amps: Bryston 14b3, Bryston 4b3
Speakers: Kef Reference 5, Kef Reference 4c
Sub: REL Carbon Special
Power: Shunyata Denali, Bryston BIT15
Wires: Wireworld Silver Eclipse XLR & SC, Ethernet - WW Platinum USB
Other: Stillpoint Ultra SS, ISO-Acoustics ISO Pucks
-Kyle
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January 18, 2021, 09:12 PM #12
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January 19, 2021, 04:13 AM #13
- Join Date
- May 2019
- Location
- Malaysia
- Posts
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Re: Bad quality of CMS Soto Voce
Turntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 19, 2021, 04:23 AM #14
- Join Date
- May 2019
- Location
- Malaysia
- Posts
- 155
Re: Bad quality of CMS Soto Voce
Update: Dealer attempted to remove the platform screws - managed 2 out of 4 screws but rounded top 2 screws. The rack had to go back to the dealers for closer assessment.
Sent from my iPhone using TapatalkTurntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 19, 2021, 04:28 AM #15
- Join Date
- May 2019
- Location
- Malaysia
- Posts
- 155
Re: Bad quality of CMS Soto Voce
Turntable: VPI Prime - Ortofon Quintet S Black - VPI ADS
Digital Source: dCS Bartok w/headphone amp
Preamp: Soulution 520
Amplifier: Soulution 511
Speakers: Rockport Atria II
Power conditioning- Shunyata Research Denali 6000T v1
Power cord: AQ Thunder/Transparent Audio XL Gen 6
Interconnect: Transparent Audio Super Gen 5 XLR and tonearm cable / Transparent Audio Gen 6
Rack: Critical Mass Sotto Voce/ Critical Mass Black Platinum/MXR spike
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January 19, 2021, 06:29 AM #16
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- Sep 2020
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- 34
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July 20, 2022, 08:49 AM #17
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- Sep 2020
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- 34
Re: Bad quality of CMS Soto Voce
This is a very old thread that surfaced an issue I would like to address briefly. We had 2 field failures with our Sotto Voce rack (we have delivered hundreds over the years) and we replaced them. I don't dispute the issue and I support replacing them as the investment our customers make is significant.
I would like to explain the construction of the rack as the core cause of the issue here is important to all wood rack owners. The SV has 4 vertical wood legs running its entire length top to bottom. All of the shear force caused by the load of the components in the rack is transferred to its vertical legs. None of the shear stress is transferred to the horizontal wood runners (and their joints) at the top and bottom of the rack. There is only 1 way you can split the horizontal wood runner joints; fail to completely level the rack. We experimented with this and found that a rack that is not completely level transmits shear force to the joints and given enough load, a joint can fail. This could happen to any wood rack. So, we ask owners (and this is probably good advice for everyone who owns a wood rack) to make sure your rack is level and the spikes are properly seated in their cups and/or in full contact with the floor.
So ends this public service announcement.
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AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
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