I know this is a 2+ year old thread, but just wanted to touch on the whole Maze Audio thing here...
Two of my brothers have been dealing with Maze Audio for a couple years now, speaker cables, binding post jumpers/straps, interconnects and power cables. They have both requested custom lengths, colors and terminations. Going back and forth several times via email to confirm various lengths and ends with no issues from Kent. Not even a hint of attitude.
One of my brothers orders from Kent got lost in the mail. He was given the tracking number and the cables were to arrive on whatever day. I think it was four or five days had past and he contacted Kent. Kent said he'd look into it and get back with him ASAP. Later that same day, he emailed my brother confirming that the package got lost as well as apologized for the inconvenience like it was his fault (which it obviously wasn't). In a couple of days, he had another set of cables made up and shipped out 2-day priority and no extra cost to my brother. My brother didn't ask for a rush or faster shipping. It was just something Kent felt like doing to keep a happy customer. And that was about a year ago.
If Kent reacted to Brian the way he did, maybe Brian rubbed him the wrong way somehow or he was having a bad day or something. Who knows for sure. I've never dealt with Kent or his products, but my brothers have, and from what they have told me, I wouldn't hesitate to purchase from him.
With that being said, as of last night, I have a pair of Kent's bi-wire speaker cables from one of my brothers along with his pair of JBL Studio 530 bookshelf speakers, just to change things up a little bit and try something new in my system. I can't say one way or another what the cables sound like since the speakers were changed at the same time. What I can say though, is that the cables feel really good and are very well built. I have zero complaints, nor do my brothers and their multiple dealings with Kent.