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March 26, 2021, 06:21 PM #1Junior Member
- Join Date
- Apr 2019
- Posts
- 5
Bad situation but Great Support from Aurender!
purchased a used N10 from a dealer and it arrived broken due to poor packaging. It is a high end audio dealer so I would have thought they knew how to pack their equipment! There was a 3 inch gap between first box and second box. There was also no padding on one side of the box!! All the screws were loose on the unit and the front faceplate also fell off. Needless to say the unit did not power up.
Dealer refuses to refund and says unit was working beforehand and that it is not their responsibility once it is shipped. This is BS given that no one can safely ship an object that is not packed properly, resulting in a 40 pound projectile in a paint can shaker. He maintains that nothing short of a crate would have saved the unit!
Aurender support was very responsive has stepped in to help estimate damage and repair!
The saga continues...my options are to repair or to do a paypal dispute
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March 26, 2021, 06:26 PM #2Super Moderator
- Join Date
- Apr 2013
- Location
- NY
- Posts
- 18,726
Re: Bad situation but Great Support from Aurender!
Sorry you are in this situation. I hope it gets resolved quickly and properly.
Fleetwood Deville by Oswald Mills Audio, Vienna Acoustics Haydn Jubilee, Wharfedale Linton w/ stands, Klipsch RB-75, Klipsch RP-160M.
Job INTegrated. Luxman L-595aSE
NAD C 658 streamer.
First Watt SIT-3, Job 250 Monos, NuForce STA200, AkitikA GT-102 amp, ASL Wave monos, Dennis Had 45 monos. Absolute Audio Labs PCF 25 amp (improved First Watt F7 super clone)
Topping D90, RME Audio ADI-2 DAC FS, ModWright Ultimate Sony XA-5400ES.
Burmester 948, McIntosh MCLK12, Kimber Kable, Siltech, Cardas, Avanti Audio cables.
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March 26, 2021, 11:19 PM #3Senior Member
- Join Date
- Jan 2017
- Posts
- 177
Re: Bad situation but Great Support from Aurender!
I would dispute with PayPal as the loose screws like that “probably” didn’t occur from shipping. Who knows what that unit has been through. Disappointing for sure. I’ve been fortunate and always had good experiences buying used gear. Good luck.
GeorgeWilson Audio Alexx|Pair of Rel No25’s
VAC Statement Preamplifier
VAC Statement 452 Monoblocks
Sonorus ATR10 MkII
Esoteric D-02X|Esoteric P-02X|Aurender W20SE
MIT Oracle MA-X SHD SC and IC
Transparent Reference Power
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AudioShark - The Best High End Audio Discussion forum.
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Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.
The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.
At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.
We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!
Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com
Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.
Sincerely,
The Audioshark.org Team
I upgraded the power supply on my Gigafoil v4 to a Weiss PSU 102. It’s very nice step up. But with the new model, you’re looking at $2000 before even investing in a SOTA linear power supply.
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