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  1. #1

    Aurender drop out problem

    AURENDER DROP OUT PROBLEM

    I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

    During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

    I’ve sent a help request to Aurender, but no reply yet.


    Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  2. #2
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    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    AURENDER DROP OUT PROBLEM

    I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

    During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

    I’ve sent a help request to Aurender, but no reply yet.


    Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
    There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




    Sent from my iPhone using Tapatalk Pro
    Source Analog: Kuzma Stabi R with 4point 11 arm & Kuzma 50 Cartridge
    Source Digital: Aurender N10 | Brinkmann Nyquist MK II
    Amplification: Dan D’Agostino Momentum Pre Amp and Monos | Boulder Phono 508
    Speakers: Wilson Alexias
    Cabling: Nordost Valhalla 2/Odin: power, interconnects & speaker | Ansuz: C2 power & interconnect | Audioquest Diamond RJ45’s
    Power: Stromtank S1000 | Nordost QRT series | CAD GC1 | Furutech FP55SN cable from 20 amp breakers to Furutech GTX D NSF packages | Keces P3 & P8 | ADD POWR Sorcer 4 | Environmental Potential EP2050
    Other: HRS M3X | Stillpoints Ultra 6, SS & Mini | Nordost Sort Cones TC & BC | etherREGEN | Gigafoil v4 | Vicoustics | Audio Desk Systeme - Gläss








  3. #3

    Re: Aurender drop out problem

    Quote Originally Posted by UltraFast69 View Post
    There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




    Sent from my iPhone using Tapatalk Pro
    I’m updated. App version 3.6.11(1). Software version: 4.21.127

    I’m still waiting for the Aurender Help request which I sent to them yesterday.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  4. #4
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    Re: Aurender drop out problem

    Any word from Tech Support yet on your issue?
    Sincerely,


    Joe

    “Not everything that can be counted counts, and not everything that counts can be counted." – William Bruce Cameron

    Amps: Pass X260.8s *** Pre-Amp: Pass XP22 *** Headphone Amp: Pass HPA-1 *** Speakers: Magico A3’s *** Magico A3 Grills *** Headphones: Focal Utopia *** Digital: Luxman D-08u SACD *** Aurender ACS10 CD Ripper & N100 Streamer *** Power: Shunyata Hydra Alpha A12 Power Conditioner *** AQ NRG Edison 20 *** Cables: Shunyata *** Rack: Bamboo SVT Quadrasphire *** Accessories: Herbie's Audio Lab Giant Titanium Cone Decoupling Gliders *** Russ Andrews Cable Elevators

  5. #5
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    Re: Aurender drop out problem

    I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already?

  6. #6

    Re: Aurender drop out problem

    Quote Originally Posted by Calvin View Post
    Any word from Tech Support yet on your issue?
    Yes, I’ve had back and forth’s with tech support and they have remotely checked out my N10 without success.

    I was also told, “Our software team did check your machine remotely and everything looks normal. HDD and SSD health looks good, no errors at all. So unfortunately that doesn’t help us much.”

    Then they wanted me to do a “SSD Recovery,” but when I attempted that when on the phone with Aurender Support, my N10 got stuck and would not finish the SSD Recovery. Next Support was going to have Aurender in Korea attempt to do the SSD Recovery, but nothing was done, so again I contacted support today. It now is supposed to be done on their side. If that is not successful then I was told, “Please try to memo the date and time that and song that was playing when the drop out occurs. At that point please put into support mode by sending another support e-mail from the app. Please do not restart it after the drop out occurs until our guys have had a chance to check the logs. If it is a software thing, they’ll need some indication of the problems.”

    At this point, this has been most frustrating with no resolution despite contacting Aurender Support. BTW, I’ve owned my Aurender since 2016 without a glitch until just recently.

    My local dealer is aware of my problem too, and said that if this is not resolved, then then the Roon Nucleus is an option to consider.

    Anyway, my dropouts have now become none to one per during a 2-4 hour listening session.

    I’ll update anything new to those interested as to what happens and if there is resolution.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  7. #7

    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already?
    So I’m not the only one! Mine are also totally random. my dropouts have actually recently lessened from 3-4 per listening session to none to one. They often appear to occur shortly after a start a new disk, but not always.

    I do have all my music backed up on an external hard drive and also concerned that it might be a failing hard drive.

    BTW, the dropouts occur on both my DACs and all outputs of my Aurender.

    How often do your dropouts occur and how long have you had your Aurender? Which model is it?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  8. #8
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    Re: Aurender drop out problem

    From a problem diagnosis point of view, I suggest you try playing music not from the internal storage. Either sign up for a Tidal / Qobuz trial or play music from NAS:
    Setting up a NAS server shared folder for use with Aurender Conductor – Aurender
    Peter Lie
    LUMIN Firmware Lead

  9. #9
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    Re: Aurender drop out problem

    I occasionally (once a month or so) get a dropout after a song starts on my Lumin. I always assumed it was a problem with the file being played, but since it is so rare I have never bothered to troubleshoot it.
    Bud

    Lumin X1 file player
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for preamp, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
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  10. #10

    Re: Aurender drop out problem

    Quote Originally Posted by wklie View Post
    From a problem diagnosis point of view, I suggest you try playing music not from the internal storage. Either sign up for a Tidal / Qobuz trial or play music from NAS:
    Setting up a NAS server shared folder for use with Aurender Conductor – Aurender
    That sounds like a great idea if this doesn’t get resolved in the near future. Can at least start a Qubuz trial. The darnedest thing is that I haven’t had any dropouts for the last few nights—-knock on wood.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  11. #11
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    Re: Aurender drop out problem

    Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

    Hope this helps!
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.

  12. #12

    Re: Aurender drop out problem

    Quote Originally Posted by Audiophilehi View Post
    Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

    Hope this helps!
    It’s not that. 99% of the time, I play ripped 16/44 CDs from my music collection.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  13. #13
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    Re: Aurender drop out problem

    I have received a firmware patch from Aurender remote service and they said should resolve the dropout issue. I am trying and could report whether in fact the problem goes away

  14. #14

    Re: Aurender drop out problem

    Ironically, I’ve had no dropouts occur during my last 3-4 listening sessions. Aurender support have been great which is indicative of a great company.

    Below is what has been done so far and Aurender Support’s last reply to me in the paragraph below. I will first unplug my USB connection temporarily, but first want to see if I get anymore dropouts since I’ve had none during my last listening sessions. Knock on wood! If I get another dropout, I will run the “SSD recovery.” Anyway, here is the last reply from Aurender Support:

    “Our SW team has rebuilt the recovery module in your N10. So, if you want to try to run the SSD recovery again via the instructions provided previously, please do so. It couldn't hurt.
    - We've checked on the HDD and SSD and they are both healthy.
    - We understand that this system has previously worked in the connection scheme you're using now without issue. But, in some scenarios, it is possible for a USB connection to a DAC to affect the operation of the SPDIF outputs. In most cases, it shouldn't, but it is possible. Connecting SPDIF outputs to a DAC could not affect the operation of USB output, but the opposite could occur. Also, connecting any/all/none of the SPDIF outputs to a DAC will not make any difference to the operation of software because SPDIF is uni directional. In this case, the software does not know whether the other end is connected to a DAC or not.

    So, perhaps before you try the SSD recovery again, I suggest that you try leaving the USB audio cable unplugged for a few days and see if the drop out problem persists with USB disconnected. If it does, then, unfortunately we are still faced with a mystery. But, if that solves the problem, then we can try to narrow down whether it's a USB cable problem, an issue with the USB ports on either the Aurender or DAC side, or possibly some kind of USB compatibility issue with the SPDIF combination as you have it wired.”


    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  15. #15
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    Re: Aurender drop out problem

    My N10 is now also starting with occasional drop outs (Qobuz), sound will come back after a few seconds.
    Moon 700i V2, YG Acoustics Hailey, Aurender N10, dCS Rossini, Oppo BDP103D (audiopraise board), Ansuz Mainz 8 D2

  16. #16
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    Re: Aurender drop out problem

    mmmm, seems not to be a problem of the Aurender, it is doing the same now streaming through my dCs Rossini
    Moon 700i V2, YG Acoustics Hailey, Aurender N10, dCS Rossini, Oppo BDP103D (audiopraise board), Ansuz Mainz 8 D2

  17. #17
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    Re: Aurender drop out problem

    Quote Originally Posted by imprezap2 View Post
    mmmm, seems not to be a problem of the Aurender, it is doing the same now streaming through my dCs Rossini
    Yeah, to me it sounds like network, or your not signed in and a trial is being conducted that plays just a bit of a song


    Sent from my iPhone using Tapatalk Pro
    Source Analog: Kuzma Stabi R with 4point 11 arm & Kuzma 50 Cartridge
    Source Digital: Aurender N10 | Brinkmann Nyquist MK II
    Amplification: Dan D’Agostino Momentum Pre Amp and Monos | Boulder Phono 508
    Speakers: Wilson Alexias
    Cabling: Nordost Valhalla 2/Odin: power, interconnects & speaker | Ansuz: C2 power & interconnect | Audioquest Diamond RJ45’s
    Power: Stromtank S1000 | Nordost QRT series | CAD GC1 | Furutech FP55SN cable from 20 amp breakers to Furutech GTX D NSF packages | Keces P3 & P8 | ADD POWR Sorcer 4 | Environmental Potential EP2050
    Other: HRS M3X | Stillpoints Ultra 6, SS & Mini | Nordost Sort Cones TC & BC | etherREGEN | Gigafoil v4 | Vicoustics | Audio Desk Systeme - Gläss








  18. #18

    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    Ironically, I’ve had no dropouts occur during my last 3-4 listening sessions. Aurender support have been great which is indicative of a great company.

    Below is what has been done so far and Aurender Support’s last reply to me in the paragraph below. I will first unplug my USB connection temporarily, but first want to see if I get anymore dropouts since I’ve had none during my last listening sessions. Knock on wood! If I get another dropout, I will run the “SSD recovery.” Anyway, here is the last reply from Aurender Support:

    “Our SW team has rebuilt the recovery module in your N10. So, if you want to try to run the SSD recovery again via the instructions provided previously, please do so. It couldn't hurt.
    - We've checked on the HDD and SSD and they are both healthy.
    - We understand that this system has previously worked in the connection scheme you're using now without issue. But, in some scenarios, it is possible for a USB connection to a DAC to affect the operation of the SPDIF outputs. In most cases, it shouldn't, but it is possible. Connecting SPDIF outputs to a DAC could not affect the operation of USB output, but the opposite could occur. Also, connecting any/all/none of the SPDIF outputs to a DAC will not make any difference to the operation of software because SPDIF is uni directional. In this case, the software does not know whether the other end is connected to a DAC or not.

    So, perhaps before you try the SSD recovery again, I suggest that you try leaving the USB audio cable unplugged for a few days and see if the drop out problem persists with USB disconnected. If it does, then, unfortunately we are still faced with a mystery. But, if that solves the problem, then we can try to narrow down whether it's a USB cable problem, an issue with the USB ports on either the Aurender or DAC side, or possibly some kind of USB compatibility issue with the SPDIF combination as you have it wired.”


    Things we’re looking good regarding my dropouts, but after being away from home for a week, they have started up again after I returned home. I do not stream and these are all from 16/44 ripped disks disks stored to my N10. I’ve owned my Aurender since February 2016, and have never had any problems until recently. As stated before, my Aurender has been checked out remotely by Aurender and the HDD and SSD are ok according to them. I’ve also disconnected the USB output as recommended by Aurender, but that did not help.

    has anyone else had any issues with their Aurender having dropouts with stored music in the Aurender’s internal hard drive?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  19. #19
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    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    Things we’re looking good regarding my dropouts, but after being away from home for a week, they have started up again after I returned home. I do not stream and these are all from 16/44 ripped disks disks stored to my N10. I’ve owned my Aurender since February 2016, and have never had any problems until recently. As stated before, my Aurender has been checked out remotely by Aurender and the HDD and SSD are ok according to them. I’ve also disconnected the USB output as recommended by Aurender, but that did not help.

    has anyone else had any issues with their Aurender having dropouts with stored music in the Aurender’s internal hard drive?
    None. Your problem is probably related to your network or something else. Roon I have found to be buggy as hell, but the Aurender has been rock solid.
    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

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  20. #20

    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already?
    Did your dropout issue get resolved yet?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  21. #21
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    Re: Aurender drop out problem

    Dropout has largely been resolved after Aurender put in a patch but another problem is my Ayre QX5 DAC USB input often cannot recognize aurender ! I realized a few users also use Ayre QX5 twenty

  22. #22

    Re: Aurender drop out problem

    Quote Originally Posted by Mike View Post
    None. Your problem is probably related to your network or something else. Roon I have found to be buggy as hell, but the Aurender has been rock solid.
    Probably not a network problem. As I mentioned before, I don’t do streaming on my N10, but only 16/44.1 ripped disks which are stored in the HDD of the Aurender which I’ve played many times since owning my N10 in February 2016. Furthermore, we regularly stream movies on the same network in our home theater system, some which are 4K HDR, and have had absolutely no dropouts in there; either audio or video. At this time, the dropouts in my stereo have stopped and I’m keeping my fingers crossed that this is the end of it.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  23. #23

    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    Probably not a network problem. As I mentioned before, I don’t do streaming on my N10, but only 16/44.1 ripped disks which are stored in the HDD of the Aurender which I’ve played many times since owning my N10 in February 2016. Furthermore, we regularly stream movies on the same network in our home theater system, some which are 4K HDR, and have had absolutely no dropouts in there; either audio or video. At this time, the dropouts in my stereo have stopped and I’m keeping my fingers crossed that this is the end of it.
    FOLLOW UP:

    The dropouts have resumed.

    Ari of Aurender sent me an RA# today and my N10 is off to Aurender now.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  24. #24
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    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    FOLLOW UP:

    The dropouts have resumed.

    Ari of Aurender sent me an RA# today and my N10 is off to Aurender now.
    I am sure the problem will be resolved with the only negative factor being time away, and with that time passes all too quickly!


    Sent from my iPhone using Tapatalk Pro
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  25. #25

    Re: Aurender drop out problem

    Quote Originally Posted by UltraFast69 View Post
    I am sure the problem will be resolved with the only negative factor being time away, and with that time passes all too quickly!


    Sent from my iPhone using Tapatalk Pro
    Thanks @UltraFast69,

    Yes, hopefully so. Since the dropouts are infrequent, it might take them awhile to find the source of the problem. At least I have my SACD collection of 131 disks and various CDs to spin on my transport in the meantime. According to my tracking number, Aurender should get my N10 tomorrow morning and Ari told me that they aren’t that busy now which is a good thing. i’ll post updates for anyone that might be interested.
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    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  26. #26
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    Re: Aurender drop out problem

    As the N10 does not seems to be resolved after so many months, I am loosing patience and wish to ask whether anyone has experience with using Roon as as a replacement to Aurender? Any ideas on hard ware hook,I have about 4- 5TB of high resolution music?

  27. #27
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    As the N10 does not seems to be resolved after so many months, I am loosing patience and wish to ask whether anyone has experience with using Roon as as a replacement to Aurender? Any ideas on hard ware hook,I have about 4- 5TB of high resolution music?
    Yes, but only using a Apple computer that worked for the time but replaced with N10. Though the Roon interface is nice IMO.

    I really would look at your network, and what Aurender connects to, and the file size you are trying to play

    Assuming all that is ok, request a RTN and send it in as painful as that is.

    You have an excellent piece!


    Sent from my iPhone using Tapatalk Pro
    Source Analog: Kuzma Stabi R with 4point 11 arm & Kuzma 50 Cartridge
    Source Digital: Aurender N10 | Brinkmann Nyquist MK II
    Amplification: Dan D’Agostino Momentum Pre Amp and Monos | Boulder Phono 508
    Speakers: Wilson Alexias
    Cabling: Nordost Valhalla 2/Odin: power, interconnects & speaker | Ansuz: C2 power & interconnect | Audioquest Diamond RJ45’s
    Power: Stromtank S1000 | Nordost QRT series | CAD GC1 | Furutech FP55SN cable from 20 amp breakers to Furutech GTX D NSF packages | Keces P3 & P8 | ADD POWR Sorcer 4 | Environmental Potential EP2050
    Other: HRS M3X | Stillpoints Ultra 6, SS & Mini | Nordost Sort Cones TC & BC | etherREGEN | Gigafoil v4 | Vicoustics | Audio Desk Systeme - Gläss








  28. #28

    Re: Aurender drop out problem

    @Mattie. My local high end dealer who originally sold me my N10 recommends Roon Nucleus as an alternative to Aurender N10 and speaks highly of Roon and the Roon Nucleus. If I continue to have issues with my N10 once that it comes back from service, I am going to check out the Nucleus.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  29. #29
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    Re: Aurender drop out problem

    I noticed the dropout occurs mainly with music stored in Music1, so I suspect the HDD may be getting worn out and is thinking of attempting to replace a new 2TB, (or even 4TB, but remembered someone mentioned the 2 HDD must be same size?).
    Can anyone teach me how best to go about this on an N10? Thxs

  30. #30
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    Re: Aurender drop out problem

    I’m curious, you sent the unit too Aurender. What did they find? My N10 which is about as old as yours started to do the same thing.

    Fred

  31. #31

    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    As the N10 does not seems to be resolved after so many months, I am loosing patience and wish to ask whether anyone has experience with using Roon as as a replacement to Aurender? Any ideas on hard ware hook,I have about 4- 5TB of high resolution music?
    I have used Roon for quite a while now. It replaced my Logitech Music Server and a Sony app that is similar to the Aurender app.
    I have had absolutely no problems with Roon. It is solid. I believe that most folks experiencing Roon issues is because of their set up and not because of Roon.
    I have no experience with the Aurender app but based on what I have read it is similar to the Sony app (except that the Aurender does Tidsl/Qobuz and Sony only does Spotify). The Sony app works fine and has an ok music interface but it does not have the versatility or power of Roon.
    Something to consider: In the case of the Sony and Aurender units, when you sent the unit away for service, your music goes away too. And if your drive fails, unless your music is being backed up automatically every day, you will lose some music too.
    I decided to use a music service as my primary music source. Then you can always have your library available to multiple devices and never have to worry if your hard drive or SSD is failing. Just my 2cents.

  32. #32
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    Re: Aurender drop out problem

    Aurender tried remote check my N10 and do not have any solutions. They are not helpful. They kept saying this is a unique problem but apparently it’s not? Maybe you can also write to Camille and mention the same issue. I still suspect it’s the hdd getting old.

  33. #33
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    Aurender tried remote check my N10 and do not have any solutions. They are not helpful. They kept saying this is a unique problem but apparently it’s not? Maybe you can also write to Camille and mention the same issue. I still suspect it’s the hdd getting old.
    The N10 only uses the hard drive to cache music to the internal SSD. Once it’s on the SSD it plays from the SSD. I just replaced my Samsung 250gb 850 SSD with a larger 500gb Samsung 860 SSD. I’ll see if it solves the problem.

  34. #34
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    Re: Aurender drop out problem

    Dear Fm540i, That’s a great idea, I think eventually the hard disk will get tired and replacement is inevitable. I wish to replace mine, can you be kind enough to show me how best to go about doing it. If you think more appropriate, I can give you my email

  35. #35
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    Dear Fm540i, ThatÂ’s a great idea, I think eventually the hard disk will get tired and replacement is inevitable. I wish to replace mine, can you be kind enough to show me how best to go about doing it. If you think more appropriate, I can give you my email
    You need to be able to format a new SSD in Ext4. It’s a Linux format. Aurender runs Linux. The SSD has 4 partitions. Data, ?, Linux swap, music cache which is the largest partition. I was surprised to find my music cache partition had nearly 160gb of data. I thought the cache was cleared after use.

    It requires 2 USB to Sata3 adapters, a USB stick 7-10gb, Linux Live Boot Creator, and Clonezilla Live ISO.

    I can do it for you but youÂ’d have to mail me the SSD, old and new.

    Fred

  36. #36
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    Re: Aurender drop out problem

    The new update to the software coming very soon (next week) allows formatting of SSD’s. In the meantime, Aurender can do it for you remotely, just open a remote support ticket through the app. They did it for me last week. Remember to use Folder View at the top to confirm format.


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  37. #37
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    Re: Aurender drop out problem

    Wow, sounds complicated. I will have my friend who’s a computer engineer to see whether he can do it locally!

  38. #38
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    Wow, sounds complicated. I will have my friend who’s a computer engineer to see whether he can do it locally!
    See above


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  39. #39
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    Wow, sounds complicated. I will have my friend who’s a computer engineer to see whether he can do it locally!
    Great news from Mike below. If true it will make it much easier. It’s actually easy but if Aurender builds it in to the Operating System it would be great.

    My new Samsung 960 SSD seems more responsive than the SSD that’s been running for the last 5-6 years. Next I’ll change out memory from 4gb to 8gb. It’s really easy.

    Reach out if you need help.

  40. #40
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    Re: Aurender drop out problem

    [QUOTE=Mike;312161]The new update to the software coming very soon (next week) allows formatting of SSD’s. In the meantime, Aurender can do it for you remotely, just open a remote support ticket through the app. They did it for me last week. Remember to use Folder View at the top to confirm format.

    That would be great news. Looking forward to giving it a try. I have another N10 to update.

    Fred

  41. #41
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    Re: Aurender drop out problem

    There's an update to 5.21.243 online now.
    Sincerely,


    Joe

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  42. #42
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    Re: Aurender drop out problem

    Quote Originally Posted by Calvin View Post
    There's an update to 5.21.243 online now.
    I’ve successfully upgraded my stock N10 Evo 950 250gb ssd with a new 512gb 950 Pro ssd. Download DiskGenius ( it’s free) do a sector by sector (takes nearly 2 hours) clone then expand sector 6 the cache partition to the full remaining disk space.

    Boots right up. Clear your cache before cloning to speed things up.

  43. #43
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    Re: Aurender drop out problem

    Fm540i: Do you need to remove the existing 250gb ssd from the n10 and conduct the clone in a PC environment? can I do it on a window platform PC? appreciate your details. and how is the playing after the replacement

  44. #44
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    Re: Aurender drop out problem

    Dear Fm540i, Awaiting your response on detailed procedures above. Further, when I checked on the Samsung 950 Pro, it states it is a M2 NVMe format, just want to make sure you are using standard SATA III SDD, and not M2? Appreciate your advice and help. Looking fwd to your response

  45. #45
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    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    Dear Fm540i, Awaiting your response on detailed procedures above. Further, when I checked on the Samsung 950 Pro, it states it is a M2 NVMe format, just want to make sure you are using standard SATA III SDD, and not M2? Appreciate your advice and help. Looking fwd to your response
    Post #33 states Samsung 860, which is SATA.
    Post #39 states Samsung 960.
    Post #42 states Samsung 950 Pro.

    I think you should consult Aurender for officially supported models and the exact procedure for replacement, and implications for warranty, etc.
    Peter Lie
    LUMIN Firmware Lead

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Aurender drop out problem

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