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  1. #1

    Aurender drop out problem

    AURENDER DROP OUT PROBLEM

    I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

    During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

    I’ve sent a help request to Aurender, but no reply yet.


    Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  2. #2
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    Re: Aurender drop out problem

    Quote Originally Posted by RLF View Post
    AURENDER DROP OUT PROBLEM

    I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

    During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

    I’ve sent a help request to Aurender, but no reply yet.


    Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
    There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




    Sent from my iPhone using Tapatalk Pro
    Source Analog: Kuzma Stabi R with 4point 9 arm & Kuzma 40 Cartridge
    Source Digital: Aurender N10 | Brinkmann Nyquist MK II
    Amplification: Dan D’Agostino Momentum Pre Amp and Monos | Boulder Phono 508
    Speakers: Wilson Alexias
    Cabling: Nordost Valhalla 2/Odin: power, interconnects & speaker | Ansuz: C2 power & interconnect | Audioquest Diamond RJ45’s
    Power: Nordost QRT series | Furutech FP55SN cable from 20 amp breakers to Furutech GTX D NSF packages | Keces P3 & P8 | ADD POWR series | Environmental Potential EP2050
    Other: HRS M3X | Stillpoints Ultra 6, SS & Mini | Nordost Sort Cones TC & BC | AQ Vox SE switch | etherREGEN | Gigafoil v4 | Vicoustics | Audio Desk Systeme - Gläss








  3. #3

    Re: Aurender drop out problem

    Quote Originally Posted by UltraFast69 View Post
    There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




    Sent from my iPhone using Tapatalk Pro
    I’m updated. App version 3.6.11(1). Software version: 4.21.127

    I’m still waiting for the Aurender Help request which I sent to them yesterday.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  4. #4
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    Re: Aurender drop out problem

    Any word from Tech Support yet on your issue?
    Sincerely,


    Joe

    “Not everything that can be counted counts, and not everything that counts can be counted." – William Bruce Cameron

    Amps: Pass X260.8s *** Pre-Amp: Pass XP22 *** Headphone Amp: Pass HPA-1 *** Speakers: Magico A3’s *** Magico A3 Grills *** Headphones: Focal Utopia *** Digital: Luxman D-08u SACD *** Aurender ACS10 CD Ripper & N100 Streamer *** Power: Shunyata Hydra Alpha A12 Power Conditioner *** AQ NRG Edison 20 *** Cables: Shunyata *** Rack: Bamboo SVT Quadrasphire *** Accessories: Herbie's Audio Lab Giant Titanium Cone Decoupling Gliders *** Russ Andrews Cable Elevators

  5. #5
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    Re: Aurender drop out problem

    I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already?

  6. #6

    Re: Aurender drop out problem

    Quote Originally Posted by Calvin View Post
    Any word from Tech Support yet on your issue?
    Yes, I’ve had back and forth’s with tech support and they have remotely checked out my N10 without success.

    I was also told, “Our software team did check your machine remotely and everything looks normal. HDD and SSD health looks good, no errors at all. So unfortunately that doesn’t help us much.”

    Then they wanted me to do a “SSD Recovery,” but when I attempted that when on the phone with Aurender Support, my N10 got stuck and would not finish the SSD Recovery. Next Support was going to have Aurender in Korea attempt to do the SSD Recovery, but nothing was done, so again I contacted support today. It now is supposed to be done on their side. If that is not successful then I was told, “Please try to memo the date and time that and song that was playing when the drop out occurs. At that point please put into support mode by sending another support e-mail from the app. Please do not restart it after the drop out occurs until our guys have had a chance to check the logs. If it is a software thing, they’ll need some indication of the problems.”

    At this point, this has been most frustrating with no resolution despite contacting Aurender Support. BTW, I’ve owned my Aurender since 2016 without a glitch until just recently.

    My local dealer is aware of my problem too, and said that if this is not resolved, then then the Roon Nucleus is an option to consider.

    Anyway, my dropouts have now become none to one per during a 2-4 hour listening session.

    I’ll update anything new to those interested as to what happens and if there is resolution.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  7. #7

    Re: Aurender drop out problem

    Quote Originally Posted by Mattie View Post
    I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already?
    So I’m not the only one! Mine are also totally random. my dropouts have actually recently lessened from 3-4 per listening session to none to one. They often appear to occur shortly after a start a new disk, but not always.

    I do have all my music backed up on an external hard drive and also concerned that it might be a failing hard drive.

    BTW, the dropouts occur on both my DACs and all outputs of my Aurender.

    How often do your dropouts occur and how long have you had your Aurender? Which model is it?
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  8. #8
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    Re: Aurender drop out problem

    From a problem diagnosis point of view, I suggest you try playing music not from the internal storage. Either sign up for a Tidal / Qobuz trial or play music from NAS:
    Setting up a NAS server shared folder for use with Aurender Conductor – Aurender
    Peter Lie
    LUMIN Firmware Lead

  9. #9
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    Re: Aurender drop out problem

    I occasionally (once a month or so) get a dropout after a song starts on my Lumin. I always assumed it was a problem with the file being played, but since it is so rare I have never bothered to troubleshoot it.
    Bud

    Lumin X1
    Sony XA-5400ES SACD
    Pass XP-22 pre, X600.5 amps
    Magico S5 MKII Mcast Rose speakers, SPOD spikes

    Shunyata Triton v3/Typhon QR for preamp, Denali 2000 (2) for amps
    Shunyata Sigma XLR analog ICs, Sigma speaker cables
    Shunyata Sigma HC (2), Sigma Analog, Sigma Digital, Z Anaconda (3) power cables

    Mapleshade Samson V.3 four shelf solid maple rack, Micropoint brass footers
    Three 20 amp circuits.

  10. #10

    Re: Aurender drop out problem

    Quote Originally Posted by wklie View Post
    From a problem diagnosis point of view, I suggest you try playing music not from the internal storage. Either sign up for a Tidal / Qobuz trial or play music from NAS:
    Setting up a NAS server shared folder for use with Aurender Conductor – Aurender
    That sounds like a great idea if this doesn’t get resolved in the near future. Can at least start a Qubuz trial. The darnedest thing is that I haven’t had any dropouts for the last few nights—-knock on wood.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  11. #11
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    Re: Aurender drop out problem

    Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

    Hope this helps!
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.

  12. #12

    Re: Aurender drop out problem

    Quote Originally Posted by Audiophilehi View Post
    Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

    Hope this helps!
    It’s not that. 99% of the time, I play ripped 16/44 CDs from my music collection.
    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

  13. #13
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    Re: Aurender drop out problem

    I have received a firmware patch from Aurender remote service and they said should resolve the dropout issue. I am trying and could report whether in fact the problem goes away

  14. #14

    Re: Aurender drop out problem

    Ironically, I’ve had no dropouts occur during my last 3-4 listening sessions. Aurender support have been great which is indicative of a great company.

    Below is what has been done so far and Aurender Support’s last reply to me in the paragraph below. I will first unplug my USB connection temporarily, but first want to see if I get anymore dropouts since I’ve had none during my last listening sessions. Knock on wood! If I get another dropout, I will run the “SSD recovery.” Anyway, here is the last reply from Aurender Support:

    “Our SW team has rebuilt the recovery module in your N10. So, if you want to try to run the SSD recovery again via the instructions provided previously, please do so. It couldn't hurt.
    - We've checked on the HDD and SSD and they are both healthy.
    - We understand that this system has previously worked in the connection scheme you're using now without issue. But, in some scenarios, it is possible for a USB connection to a DAC to affect the operation of the SPDIF outputs. In most cases, it shouldn't, but it is possible. Connecting SPDIF outputs to a DAC could not affect the operation of USB output, but the opposite could occur. Also, connecting any/all/none of the SPDIF outputs to a DAC will not make any difference to the operation of software because SPDIF is uni directional. In this case, the software does not know whether the other end is connected to a DAC or not.

    So, perhaps before you try the SSD recovery again, I suggest that you try leaving the USB audio cable unplugged for a few days and see if the drop out problem persists with USB disconnected. If it does, then, unfortunately we are still faced with a mystery. But, if that solves the problem, then we can try to narrow down whether it's a USB cable problem, an issue with the USB ports on either the Aurender or DAC side, or possibly some kind of USB compatibility issue with the SPDIF combination as you have it wired.”


    STEREO: Aurender N10, Ayre QX-5, Ayre KX-R TWENTY, Ayre MX-R TWENTY, PS Audio DirectStream & PS Audio DMP, Sonus Faber Stradivari speakers, Wireworld Platinum Eclipse 8 speaker cables, Shunyata Research Sigma and WireWorld Platinum Eclipse 8 interconnects, Shunyata Research Sigma v1, Omega XC, & Synergistic Research Galileo power cords, Shunyata Everest power distributor, Dedicated 20amp AC lines with Oyaide Duplexes.

    A/V SYSTEM: Sony A9G 77” OLED (main), Sony A9F 65” OLED, Sony A8G 65”OLED , Anthem MCA525, Anthem AVM 60, Lexicon DD-8 for Atmos, Sonus Faber Amati Futura L+R, ProAc Response CC, AT surrounds, Triad Atmos ceiling speakers x4 , JL112E, Oppo 203 & 103, TiVo Bolt, Apple 4KTV, Shunyata Research Denali 6000/S v2 & Shunyata Research Triton v3. Auralex room tx, black-out curtains, Audioquest speaker & HDMI cables, Shunyata Research Sigma & Venom V10NR power cords. Dedicated 20 amp AC lines.

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Aurender drop out problem

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