Aurender drop out problem

There's an update to 5.21.243 online now.
 
Calvin said:
There's an update to 5.21.243 online now.
Click to expand...

I’ve successfully upgraded my stock N10 Evo 950 250gb ssd with a new 512gb 950 Pro ssd. Download DiskGenius ( it’s free) do a sector by sector (takes nearly 2 hours) clone then expand sector 6 the cache partition to the full remaining disk space.

Boots right up. Clear your cache before cloning to speed things up.
 
Fm540i: Do you need to remove the existing 250gb ssd from the n10 and conduct the clone in a PC environment？ can I do it on a window platform PC？ appreciate your details. and how is the playing after the replacement
 
Dear Fm540i, Awaiting your response on detailed procedures above. Further, when I checked on the Samsung 950 Pro, it states it is a M2 NVMe format, just want to make sure you are using standard SATA III SDD, and not M2？ Appreciate your advice and help. Looking fwd to your response
 
Mattie said:
Dear Fm540i, Awaiting your response on detailed procedures above. Further, when I checked on the Samsung 950 Pro, it states it is a M2 NVMe format, just want to make sure you are using standard SATA III SDD, and not M2？ Appreciate your advice and help. Looking fwd to your response
Click to expand...

Post #33 states Samsung 860, which is SATA.
Post #39 states Samsung 960.
Post #42 states Samsung 950 Pro.

I think you should consult Aurender for officially supported models and the exact procedure for replacement, and implications for warranty, etc.
 
I’ve been looking for the new format feature in the Aurender software but it looks like it was never added. The strange thing about the dropouts is the location is random. If I scan back and try and replay the dropout it is either not at the time location of pops up somewhere else. This tells be it’s not data corruption because if it was it would be replicated every time you replay the time location.

Many of us with older N10s experiencing this.
 
I have replaced the 5 years storage hdd despite Aurender checked and indicated the storage hdds are working correctly. Strangely, the dropouts has gone and I am able to listen to uninterrupted music.
 
My N100H has been doing the exact same thing for about a month now ... they have asked for the exact date and time next time it happens so they can try and isolate it but took several weeks for them to respond to my request for help. Interestingly enough on my issue the dropout happens at almost exactly 45 seconds into the first track of an album on just random different albums. If I play that same album again later it works fine. Happens about 1 out of every 4 or 5 albums I play and my N100H is 3 years old. They usually get things fixed it just sometimes takes a minute. I'm sure there will be an update coming soon that will fix it right up!

George
 
I have an N100sc I purchased new in the middle of December. I am having drop out issues... Seems to only happen with 24/352 files. I have tried a clean system install... a couple of different dacs and cables... and even put media on an external thumb drive in a different USB input. I am still getting dropouts. There is definitely and issue with the unit or firmware. At this point I am waiting for a response from Aurender.I will let you know what they say.

Just curious if you all are getting dropouts with media other than 24/352?

I have no issue with Qobuz files but those are only 24/192.
 
Hello. I am getting dropouts on my N100H almost exclusively on 24/96 material played from the hard disc. Occours about 45-60 seconds into the first song on an album and last for a few seconds. I have had the problem since May 2020 and have contacted Aurender support about 10 times. By now they just ignore my requests for help.
 
It appears that Aurender customer service is suffering. I can remember not to long ago that they would respond to inquires within 24 hours. Very sad. I own the N100H but would have to reconsider purchasing another Aurender product if customer service is declining.
 
Aurender’s support remains the gold standard in my books.

TROND - PM me your info and I’ll see if I can help.


Sent from my iPhone using Tapatalk Pro
 
So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.
 
Thanks for posting back. That is great the problem was solved and even more the fix is going out for everyone.



Ike said:
So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.
Click to expand...
 
I am curious if anyone else with the N100SC or N100C received a software update for their Aurender yesterday. I upgraded to version 5.21.309. Dropouts are not a problem. hopefully this was pushed to all.
 
I was hoping to get feedback from N10 owners.

It seems the SPDIF downsampling on/off option has been added to the app.

In the meantime, it seems that powering the N10 off and on again have solved the issue. I have transferred 2TB of music in one go, which must have somehow upset the N10 system.

BTW - 5TB Seagate Barracuda 2.5" drives work great in N10, giving 10TB of total storage. Just upgraded the original 2+2TB drives.
 
I also have upgraded the RAM to 8GB as sugested in this thread (the new N20 comes with 8 GB RAM standard). Not sure it makes any difference - I have ordered one before I did the full restart which solved the problem - but certainly does not hurt.

The RAM stick that has been originally used was Samsung DDR3 4GB PC3L 12800S. I bought the very same model, but 8GB. It was $35, so a no brainer really.

Pamiec-RAM-Samsung-DDR3-8-GB-12800S-1600MHz-Typ-DDR3


Anyway - after the full restart and with upgraded memory, no more playback issues.
 
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