Aurender drop out problem

RLF

RLF

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AURENDER DROP OUT PROBLEM

I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

I’ve sent a help request to Aurender, but no reply yet.

Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
 
RLF said:
AURENDER DROP OUT PROBLEM

I’ve owned an Aurender N10 for a few years and never had any problems with it until recently over the past few weeks where the music will occasionally drop out for 1-2 seconds. I use it with 2 DACs utilizing USB, XLR, coax, and BNC connections. It happens with both DACs and all outputs. I’m do not use it with Qobuz or Tidal, but with mainly my 16/44 ripped CDs and a few HiRez recordings.

During a typical listening session of several 3-4 hours, it will occur up to 4 times, but sometimes not at all. I’ve tried rebooting it and also clear the cache, but neither have helped. I’ve not made any changes to the settings.

I’ve sent a help request to Aurender, but no reply yet.

Does anyone have any ideas what might be the cause? My fear is that the hard drive might be starting to fail?
Click to expand...

There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




Sent from my iPhone using Tapatalk Pro
 
UltraFast69 said:
There have been several updates, to both the N10 and to the application - if your not updated, this may be the issue?




Sent from my iPhone using Tapatalk Pro
Click to expand...

I’m updated. App version 3.6.11(1). Software version: 4.21.127

I’m still waiting for the Aurender Help request which I sent to them yesterday.
 
I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already？
 
Calvin said:
Any word from Tech Support yet on your issue?
Click to expand...

Yes, I’ve had back and forth’s with tech support and they have remotely checked out my N10 without success.

I was also told, “Our software team did check your machine remotely and everything looks normal. HDD and SSD health looks good, no errors at all. So unfortunately that doesn’t help us much.”

Then they wanted me to do a “SSD Recovery,” but when I attempted that when on the phone with Aurender Support, my N10 got stuck and would not finish the SSD Recovery. Next Support was going to have Aurender in Korea attempt to do the SSD Recovery, but nothing was done, so again I contacted support today. It now is supposed to be done on their side. If that is not successful then I was told, “Please try to memo the date and time that and song that was playing when the drop out occurs. At that point please put into support mode by sending another support e-mail from the app. Please do not restart it after the drop out occurs until our guys have had a chance to check the logs. If it is a software thing, they’ll need some indication of the problems.”

At this point, this has been most frustrating with no resolution despite contacting Aurender Support. BTW, I’ve owned my Aurender since 2016 without a glitch until just recently.

My local dealer is aware of my problem too, and said that if this is not resolved, then then the Roon Nucleus is an option to consider.

Anyway, my dropouts have now become none to one per during a 2-4 hour listening session.

I’ll update anything new to those interested as to what happens and if there is resolution.
 
Mattie said:
I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already？
Click to expand...

So I’m not the only one! Mine are also totally random. my dropouts have actually recently lessened from 3-4 per listening session to none to one. They often appear to occur shortly after a start a new disk, but not always.

I do have all my music backed up on an external hard drive and also concerned that it might be a failing hard drive.

BTW, the dropouts occur on both my DACs and all outputs of my Aurender.

How often do your dropouts occur and how long have you had your Aurender? Which model is it?
 
I occasionally (once a month or so) get a dropout after a song starts on my Lumin. I always assumed it was a problem with the file being played, but since it is so rare I have never bothered to troubleshoot it.
 
Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

Hope this helps!
 
Audiophilehi said:
Does it only happen when a song changes from one sample rate to another? For example if you are playing a flac file at 16/44.1 and then the next song is 24/96 or even dsd, WAV, AIFF etc.? If so then click on the advanced setting and check the “Playback delay to allow the DAC to adjust to the new sample rate” If none or 1 second is selected I would change to 2 or 3 seconds to allow the dac to adjust to the new sample rate..

Hope this helps!
Click to expand...

It’s not that. 99% of the time, I play ripped 16/44 CDs from my music collection.
 
I have received a firmware patch from Aurender remote service and they said should resolve the dropout issue. I am trying and could report whether in fact the problem goes away
 
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[TD="width: 100%"]Ironically, I’ve had no dropouts occur during my last 3-4 listening sessions. Aurender support have been great which is indicative of a great company. :congrats:

Below is what has been done so far and Aurender Support’s last reply to me in the paragraph below. I will first unplug my USB connection temporarily, but first want to see if I get anymore dropouts since I’ve had none during my last listening sessions. Knock on wood! If I get another dropout, I will run the “SSD recovery.” Anyway, here is the last reply from Aurender Support:

“Our SW team has rebuilt the recovery module in your N10. So, if you want to try to run the SSD recovery again via the instructions provided previously, please do so. It couldn't hurt.
- We've checked on the HDD and SSD and they are both healthy.
- We understand that this system has previously worked in the connection scheme you're using now without issue. But, in some scenarios, it is possible for a USB connection to a DAC to affect the operation of the SPDIF outputs. In most cases, it shouldn't, but it is possible. Connecting SPDIF outputs to a DAC could not affect the operation of USB output, but the opposite could occur. Also, connecting any/all/none of the SPDIF outputs to a DAC will not make any difference to the operation of software because SPDIF is uni directional. In this case, the software does not know whether the other end is connected to a DAC or not.

So, perhaps before you try the SSD recovery again, I suggest that you try leaving the USB audio cable unplugged for a few days and see if the drop out problem persists with USB disconnected. If it does, then, unfortunately we are still faced with a mystery. But, if that solves the problem, then we can try to narrow down whether it's a USB cable problem, an issue with the USB ports on either the Aurender or DAC side, or possibly some kind of USB compatibility issue with the SPDIF combination as you have it wired.”[/TD]
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My N10 is now also starting with occasional drop outs (Qobuz), sound will come back after a few seconds.
 
mmmm, seems not to be a problem of the Aurender, it is doing the same now streaming through my dCs Rossini
 
imprezap2 said:
mmmm, seems not to be a problem of the Aurender, it is doing the same now streaming through my dCs Rossini
Click to expand...

Yeah, to me it sounds like network, or your not signed in and a trial is being conducted that plays just a bit of a song


Sent from my iPhone using Tapatalk Pro
 
RLF said:
[TABLE="width: 100%"]
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[TD="width: 100%"]Ironically, I’ve had no dropouts occur during my last 3-4 listening sessions. Aurender support have been great which is indicative of a great company. :congrats:

Below is what has been done so far and Aurender Support’s last reply to me in the paragraph below. I will first unplug my USB connection temporarily, but first want to see if I get anymore dropouts since I’ve had none during my last listening sessions. Knock on wood! If I get another dropout, I will run the “SSD recovery.” Anyway, here is the last reply from Aurender Support:

“Our SW team has rebuilt the recovery module in your N10. So, if you want to try to run the SSD recovery again via the instructions provided previously, please do so. It couldn't hurt.
- We've checked on the HDD and SSD and they are both healthy.
- We understand that this system has previously worked in the connection scheme you're using now without issue. But, in some scenarios, it is possible for a USB connection to a DAC to affect the operation of the SPDIF outputs. In most cases, it shouldn't, but it is possible. Connecting SPDIF outputs to a DAC could not affect the operation of USB output, but the opposite could occur. Also, connecting any/all/none of the SPDIF outputs to a DAC will not make any difference to the operation of software because SPDIF is uni directional. In this case, the software does not know whether the other end is connected to a DAC or not.

So, perhaps before you try the SSD recovery again, I suggest that you try leaving the USB audio cable unplugged for a few days and see if the drop out problem persists with USB disconnected. If it does, then, unfortunately we are still faced with a mystery. But, if that solves the problem, then we can try to narrow down whether it's a USB cable problem, an issue with the USB ports on either the Aurender or DAC side, or possibly some kind of USB compatibility issue with the SPDIF combination as you have it wired.”[/TD]
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Click to expand...

Things we’re looking good regarding my dropouts, but after being away from home for a week, they have started up again after I returned home. I do not stream and these are all from 16/44 ripped disks disks stored to my N10. I’ve owned my Aurender since February 2016, and have never had any problems until recently. As stated before, my Aurender has been checked out remotely by Aurender and the HDD and SSD are ok according to them. I’ve also disconnected the USB output as recommended by Aurender, but that did not help.

has anyone else had any issues with their Aurender having dropouts with stored music in the Aurender’s internal hard drive?
 
RLF said:
Things we’re looking good regarding my dropouts, but after being away from home for a week, they have started up again after I returned home. I do not stream and these are all from 16/44 ripped disks disks stored to my N10. I’ve owned my Aurender since February 2016, and have never had any problems until recently. As stated before, my Aurender has been checked out remotely by Aurender and the HDD and SSD are ok according to them. I’ve also disconnected the USB output as recommended by Aurender, but that did not help.

has anyone else had any issues with their Aurender having dropouts with stored music in the Aurender’s internal hard drive?
Click to expand...

None. Your problem is probably related to your network or something else. Roon I have found to be buggy as hell, but the Aurender has been rock solid.
 
Mattie said:
I have exactly the same issue, periodic dropouts on music stored on the internal HDD, occurrences is entirely random. Aurender has not yet resolved it. I also use the Ayre QX 5twenty dac. Could it be the operating ard disk is a bit tired as I have used the N10 for 5 years already？
Click to expand...

Did your dropout issue get resolved yet?
 
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