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  1. #51
    Senior Member
    Join Date
    Apr 2013
    Location
    Staten Island, New York
    Posts
    642

    Re: Aurender drop out problem

    It appears that Aurender customer service is suffering. I can remember not to long ago that they would respond to inquires within 24 hours. Very sad. I own the N100H but would have to reconsider purchasing another Aurender product if customer service is declining.
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.

  2. #52
    Audioshark
    Join Date
    Apr 2013
    Location
    Sarasota, FL
    Posts
    27,175

    Re: Aurender drop out problem

    Aurenderís support remains the gold standard in my books.

    TROND - PM me your info and Iíll see if I can help.


    Sent from my iPhone using Tapatalk Pro
    My Systems: http://www.audioshark.org/showthread...481#post158481

    "We can hear everything we measure, but we can't measure everything we hear. Let your ears be your guide."

    Dealer for: Aqua Hi-Fi, Aurender, AudioQuest Cables & Power Products, Avantgarde Acoustics, Avid HiFi, Berkeley Audio Design, Boulder Amplifiers, Bowers & Wilkins (B&W), Bryston, Chord, Classeí Audio, Degritter Record Cleaning Machines, EMM Labs, Esoteric, FirstWatt, Focal Headphones, Franco Serblin Loudspeakers, Furutech, Fyne Audio Loudspeakers, GigaFoil, Harbeth Loudspeakers, Hegel, HiFi Man, ISO Acoustics, Keces Power Supplies, Kharma Loudspeakers and Electronics, Kuzma Turntables, Lumin, Luxman, Magico Loudspeakers, MBL Speakers & Electronics, MSB Technologies, MySonicLabs Phono Cartridges, Naim Audio, Ortofon, Pass Labs, Quadraspire, Rega Turntables and Electronics, Shunyata Research, SimAudio, Stein Music Products, Stillpoints, VAC, Vicoustics, Viva Audio, Vivid Audio Loudspeakers, VPI Industries, WireWorld Cables.

    https://suncoastaudio.com/
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  3. #53
    Senior Member
    Join Date
    Apr 2013
    Location
    Staten Island, New York
    Posts
    642

    Re: Aurender drop out problem

    Quote Originally Posted by Mike View Post
    Aurenderís support remains the gold standard in my books.

    TROND - PM me your info and Iíll see if I can help.


    Sent from my iPhone using Tapatalk Pro
    Iím very happy to hear that Mike. Iíve only had to contact Aurender once and their response back was around 12 hours.
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.

  4. #54
    Junior Member
    Join Date
    Feb 2021
    Location
    Indiana
    Posts
    3

    Re: Aurender drop out problem

    So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.

  5. #55
    Senior Member
    Join Date
    Nov 2013
    Location
    St. Louis, MO, USA
    Posts
    1,938

    Re: Aurender drop out problem

    Thanks for posting back. That is great the problem was solved and even more the fix is going out for everyone.



    Quote Originally Posted by Ike View Post
    So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.
    Aurender ACS10 w/Audioquest Diamond USB,
    Mark Levinson #526, 532h, JBL 4367's
    Clearaudio Performance DC w/Maestro cart
    All Clarus Crimson cabling, AC to binding post. Surgex
    HT: Marantz AV8003, Linn 5125, JBL SAM3ha, Revel s30,
    SVS PC13 Ultra
    Transparent, Analysis Plus & Tributaries. PS Audio filtering
    Sony XBR-75X940D & BDP
    Parasound P6, Coda CSX, Artisan speakers

  6. #56
    Junior Member
    Join Date
    Feb 2021
    Location
    Indiana
    Posts
    3

    Re: Aurender drop out problem

    I am curious if anyone else with the N100SC or N100C received a software update for their Aurender yesterday. I upgraded to version 5.21.309. Dropouts are not a problem. hopefully this was pushed to all.

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Aurender drop out problem

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