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  1. February 22, 2021, 02:41 PM #51
    Audiophilehi
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    Re: Aurender drop out problem

    It appears that Aurender customer service is suffering. I can remember not to long ago that they would respond to inquires within 24 hours. Very sad. I own the N100H but would have to reconsider purchasing another Aurender product if customer service is declining.
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.
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  2. February 22, 2021, 04:19 PM #52
    Mike
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    Re: Aurender drop out problem

    Aurender’s support remains the gold standard in my books.

    TROND - PM me your info and I’ll see if I can help.


    Sent from my iPhone using Tapatalk Pro
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  3. February 22, 2021, 04:28 PM #53
    Audiophilehi
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    Re: Aurender drop out problem

    Quote Originally Posted by Mike View Post
    Aurender’s support remains the gold standard in my books.

    TROND - PM me your info and I’ll see if I can help.


    Sent from my iPhone using Tapatalk Pro
    I’m very happy to hear that Mike. I’ve only had to contact Aurender once and their response back was around 12 hours.
    Paul



    Speakers: Von Schweikert VR-5 Anniversary MK II Front L/R, LCR-35 Center, VR-1 Rear L/R Sub: JL Audio F113
    Amps: PS Audio BHK Signature 300 Mono, McIntosh MC207 Preamp: PS Audio BHK Signature and Gold Note PH-10 Phono Stage/PSU-10 Power Supply Turntable: VPI HR-X 12.7 TONEARM (2) and SDS
    Cartridges: Ortofon Cadenza Black, Lyra Helikon Mono Digital Source: Oppo UDP-205 DAC: Bryston BDA-3 Music Server: ​Aurender N100H
    SSP: Marantz AV8801 Cables: Wireworld Electra 7 (P) Wireworld Eclipse 7 (I) Wireworld Eclipse 6 and 7 Biwired (S) Wireworld Platinum Starlight 7 (USB) AC Power Regeneration: PS Audio DirectStream P15 Power Plant and Shunyata Denali 6000s V2.
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  4. March 25, 2021, 03:32 PM #54
    Ike
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    Re: Aurender drop out problem

    So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.
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  5. March 26, 2021, 12:48 PM #55
    Mr Peabody
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    Re: Aurender drop out problem

    Thanks for posting back. That is great the problem was solved and even more the fix is going out for everyone.



    Quote Originally Posted by Ike View Post
    So an update on my issue... Aurender was extremely supportive and we were able to fix the issue... It required some program modification on their end. The n100sc has both a USB and SPDIF (Coax) connection. The unit was originally programmed to down sample the higher bitrate files into something that could be played through the SPDIF connection. That was being done even when nothing was connected to the SPDIF output. This was really pushing the processor and was causing the brief pausing in playback (i.e. the dropout). According to Aurender I was the first one to bring up this issue. The fix will be rolled forward to all users of the N100 with the coax output. My guess is that if you are planning on using the coax output it simply will not play higher bitrate files through that connection. Anyway... The issue was fixed and I am happy.
    Aurender ACS10 w/Audioquest Diamond USB,
    Mark Levinson #526, 532h, JBL 4367's
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    All Clarus Crimson cabling, AC to binding post. Surgex
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  6. March 26, 2021, 01:06 PM #56
    Ike
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    Re: Aurender drop out problem

    I am curious if anyone else with the N100SC or N100C received a software update for their Aurender yesterday. I upgraded to version 5.21.309. Dropouts are not a problem. hopefully this was pushed to all.
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  7. April 19, 2021, 04:18 AM #57
    Elberoth
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    Re: Aurender drop out problem

    Did you manage to solve the N10 drop out problems ?
    Adam

    Speakers: Magico M3
    Amp: Dagostino Momentum Stereo
    Digital: Lampi Pacific + Lampi DSD Komputer
    Cables: AQ WEL Signature IC / Synergistic Research Foundation / AQ Hurricane PCs
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  8. April 19, 2021, 12:32 PM #58
    Mr Peabody
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    Re: Aurender drop out problem

    Pick up at post #54

    Quote Originally Posted by Elberoth View Post
    Did you manage to solve the N10 drop out problems ?
    Aurender ACS10 w/Audioquest Diamond USB,
    Mark Levinson #526, 532h, JBL 4367's
    Clearaudio Performance DC w/Maestro cart
    All Clarus Crimson cabling, AC to binding post. Surgex
    HT: Marantz AV8003, Linn 5125, JBL SAM3ha, Revel s30,
    SVS PC13 Ultra
    Transparent, Analysis Plus & Tributaries. PS Audio filtering
    Sony XBR-75X940D & BDP
    Parasound P6, Coda CSX, Artisan speakers
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  9. April 19, 2021, 02:40 PM #59
    Elberoth
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    Re: Aurender drop out problem

    I was hoping to get feedback from N10 owners.

    It seems the SPDIF downsampling on/off option has been added to the app.

    In the meantime, it seems that powering the N10 off and on again have solved the issue. I have transferred 2TB of music in one go, which must have somehow upset the N10 system.

    BTW - 5TB Seagate Barracuda 2.5" drives work great in N10, giving 10TB of total storage. Just upgraded the original 2+2TB drives.
    Adam

    Speakers: Magico M3
    Amp: Dagostino Momentum Stereo
    Digital: Lampi Pacific + Lampi DSD Komputer
    Cables: AQ WEL Signature IC / Synergistic Research Foundation / AQ Hurricane PCs
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  10. April 21, 2021, 04:00 AM #60
    Elberoth
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    Re: Aurender drop out problem

    I also have upgraded the RAM to 8GB as sugested in this thread (the new N20 comes with 8 GB RAM standard). Not sure it makes any difference - I have ordered one before I did the full restart which solved the problem - but certainly does not hurt.

    The RAM stick that has been originally used was Samsung DDR3 4GB PC3L 12800S. I bought the very same model, but 8GB. It was $35, so a no brainer really.



    Anyway - after the full restart and with upgraded memory, no more playback issues.
    Adam

    Speakers: Magico M3
    Amp: Dagostino Momentum Stereo
    Digital: Lampi Pacific + Lampi DSD Komputer
    Cables: AQ WEL Signature IC / Synergistic Research Foundation / AQ Hurricane PCs
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