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  1. #1
    Senior Member
    Join Date
    Jan 2016
    Location
    The Matrix
    Posts
    1,013

    My Service Experience

    If only all audio companies could match ARC level of service and customer service. I have a REF 75 that the LEDs stopped working in the VU meters. I reached out to ARC and purchased the LEDs and was impressed at the ease of contact through the purchase. In the meantime before the LEDs could get replaced I bumped one of the bias knobs when the amp was sitting on the floor and broke the switch. I contacted ARC to inquire on getting this repaired and let them replace the LEDs. ARC responded within a day and within a few more days I had a RMA. Shipped the amp and after they received it I received several emails of the progress. In only a few weeks the amp was repaired and ready to ship back. I have tried to communicate with another audio company and that has been the complete opposite of this experience. You really know the worth of an audio company or dealer when you have a problem or a repair. Hats off to ARC, I think I will keep the REF 75 for another system.



    A side addendum. MSB and Suncoast are at this level too.
    Marty

  2. #2
    Senior Member
    Join Date
    Nov 2013
    Location
    SE Pa
    Posts
    1,570

    Re: My Service Experience

    Not surprised Marty, years back I had an issue with a phono-pre out of warranty, not only did they give me a turn around of less than 2 weeks they didn't charge a nickel and I got a letter from Dave Gordon thanking me for being a loyal ARC customer ! I go back to the eighties with them
    Cheers ! …. Dave

  3. #3
    Junior Member
    Join Date
    Nov 2020
    Location
    Vancouver
    Posts
    1

    Re: My Service Experience

    Communication and service with ARC is first rate, such good people to deal with.

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My Service Experience

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