Welcome to the AudioShark Forums.
Results 1 to 3 of 3
  1. #1
    Senior Member
    Join Date
    Jan 2016
    The Matrix

    My Service Experience

    If only all audio companies could match ARC level of service and customer service. I have a REF 75 that the LEDs stopped working in the VU meters. I reached out to ARC and purchased the LEDs and was impressed at the ease of contact through the purchase. In the meantime before the LEDs could get replaced I bumped one of the bias knobs when the amp was sitting on the floor and broke the switch. I contacted ARC to inquire on getting this repaired and let them replace the LEDs. ARC responded within a day and within a few more days I had a RMA. Shipped the amp and after they received it I received several emails of the progress. In only a few weeks the amp was repaired and ready to ship back. I have tried to communicate with another audio company and that has been the complete opposite of this experience. You really know the worth of an audio company or dealer when you have a problem or a repair. Hats off to ARC, I think I will keep the REF 75 for another system.

    A side addendum. MSB and Suncoast are at this level too.

  2. #2
    Senior Member
    Join Date
    Nov 2013
    SE Pa

    Re: My Service Experience

    Not surprised Marty, years back I had an issue with a phono-pre out of warranty, not only did they give me a turn around of less than 2 weeks they didn't charge a nickel and I got a letter from Dave Gordon thanking me for being a loyal ARC customer ! I go back to the eighties with them
    Cheers ! …. Dave

  3. #3
    Junior Member
    Join Date
    Nov 2020

    Re: My Service Experience

    Communication and service with ARC is first rate, such good people to deal with.

AudioShark - The Best High End Audio Discussion forum.

AudioShark forum is a leading forum site for High End Audio Discussion, Stereo System Discussion, Home Theater System Discussion, Best Home Stereo System Discussion, Home Theater Installation Discussion etc.

The AudioShark forum was created for sharing the passion of high-end Audio. We have Audiophiles from all over the world participating and sharing their knowledge. From novice to experts, you will find a friendly environment for discussing about High End Audio, Stereo System, Home Theater System, Home Stereo System, Home Theater Installation, Amplifiers, Speakers, Subwoofers, Integrated System, Acoustic treatments & Digital Room Corrections and many more.

At AudioShark, we also have incorporated an exciting Marketplace where members can peruse terrific buys on used gear, as well as meet dealers and discuss the purchase of new gear.

We are as crazy about this hobby as you are! So come on in and join us! Audioshark.org the Friendliest Audio Forum!

Industry Participation Disclosure : The owner and administrator of Audioshark is the owner of Suncoast Audio LLC in Sarasota Florida. Suncoast Audio has a full brick and mortar presence in Sarasota with several great show rooms with many world class brands. More information can be found at http://www.suncoastaudio.com

Audioshark is a community of like minded individuals. Audioshark welcomes participation from all manufacturers and owners of all brands and products. It is our belief that online forums provide a community of like minded audiophiles and music lovers to encourage the growth of this wonderful hobby.

The Audioshark.org Team

My Service Experience

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts